Modernize is an online marketplace service, which means the company does not offer coverage or plans itself. Instead, it provides users with up to 4 quotes from contractors in their area for their requested service. All contractors featured by Modernize are pre-screened in order to verify their qualifications and trustworthiness.

As a marketplace, Modernize does not settle claims made by consumers for services provided by individual companies. Modernize first asks consumers a couple of questions about the home improvement project they are planning. Once that is done, the website provides up to four quotes from contractors in their vicinity. Consumers can then choose to contact as many of the four companies as they wish. Modernize's services are completely free from start to finish, and although they do not offer coupons or discounts, the company always recommends customers to ask contractors if they offer these benefits.

Overall, Modernize enjoys positive reviews in terms of their reputation and customer experience. The company is BBB accredited and has an A+ rating with them. On Trustpilot, the company has an average 5.3 rating, which is based on 14 reviews. Because it functions as a marketplace, Modernize cannot seek out certifications such as NATE and ACAA, as it does not provide home improvement services.