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Sallie Mae Student Loans Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
11 Customer Comments & Reviews - see all comments
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Founded in 1973, Sallie Mae, formally known as the SLM Corporation, is a consumer banking company that specializes in the origination, service, and collection of private student loans.

The company initially functioned as a federally guaranteed student loan issuer but shifted towards private student loans in recent years, transferring its federal loan portfolio to Navient.

How is Sallie Mae Student Loan rated?

Breakdown

4.6/5
Loan Details
4.5/5
Eligibility Criteria
4.6/5
Customer Experience
4.6/5
Additional Benefits

Overall Rating: 4.5 / 5 (Excellent)

Founded as a government agency to fund education loans, Sallie Mae is now a private, publicly traded corporation that provides private student loans and other financial services.

The company offers private education loans, student loans, banking services, financial aid assistance, and college planning services, among others.

It handles over $180 billion of student debt from over 10 million borrowers, making it the largest student loan provider in the United States.

Sallie Mae ranks highly with us for their broad range of student loan options as well as their comprehensive services and reasonable rates for both undergraduate and graduate student loans.

Sallie Mae Student Loan Loan Specifics

Loan Details - 4.6 / 5

As the largest private student loan provider in the nation, Sallie Mae extends a host of student loan product for undergraduate, career training, and graduate students.

For a private company, their repayment options are quite flexible, allowing students to choose between deferred, fixed, and interest-only payments.

This lender also sets itself apart from similar companies by providing borrowers valuable information on the different repayment options they extend and the differences between fixed and variable interest rates, both of which they offer.

Sallie Mae offers loans that can cover from $1,000 up to 100% of the school's cost of attendance, yet they encourage consumers to borrow what they need and can pay back later.

They charge late-payment fees, yet there are no penalties for early student loan payoff.
Loan Types
Undergraduate
Graduate
Career Training
Minimum Loan Amount
1,000
Maximum Loan Amount
Up to 100% of the School's Cost of Attendance
Loan Term
Private student loan terms usually depend on the time it takes the student to complete his or her degree, which is typically four years.
Interest Rates
Fixed
Variable
Repayment Options
Interest
Deferred
Fixed
Fees
Late Payment
Grace Period
Deferment or Forbearance
Cosigner Release

Fixed APR Range

4.50% to 15.49%

Variable APR Range

6.37% to 16.70%

Disclaimer

Lowest fixed and variable rates include the auto debit discount.

Sallie Mae Student Loan Qualifications

Eligibility Criteria - 4.5 / 5

To qualify for a private student loan through Sallie Mae undergraduate students must be enrolled in an eligible institution and be U.S. citizens, permanent residents, or non-U.S. citizens enrolled in a school located in the U.S. who have a creditworthy cosigner.

Other requirements include being able to meet credit and other eligibitly criteria or having a cosigner who can provide proof of graduation, income, and citizenship.

Graduate students must meet the same eligibility requirements, yet they do not have the option of applying with a creditworthy cosigner.

Further credit requirements include not having been reported to a consumer reporting agency in over 90 days, not having been overdue in payments in the past 24 months, and not being in hardship forbearance or a modified repayment program or have previously defaulted loans.
Cosigner Required
Citizenship Requirement
U.S. Citizen
Permanent Legal Resident
Non-U.S. Citizen with a Cosigner

Sallie Mae Student Loan Customer Experience

Customer Experience - 4.6 / 5

Sallie Mae offers borrowers excellent additional services like college planning and savings plans.

The company doesn't offer 24/7 customer support, yet provides helpful resources such as FAQs and information on topics that span everything from how to find graduate scholarships to managing student debt.

Again, the company is very transparent about the cost of private student loans and encourages students to exhaust all other funding option before applying for a private loan, something not all lenders openly disclose.
Student Loan Calculator
Online Quotes
Additional Services
Career Support

Discounts

With the auto-debit discount, borrowers can get a 0.25 percentage point interest rate reduction when enrolled in and making monthly payments by auto debit.

Sallie Mae Student Loan Company Reputation

Additional Benefits - 4.6 / 5

SLM Corporation, also known as Sallie Mae, has been offering consumer banking products and services since 1973.

The company is accredited by the Better Business Bureau and holds an A+ rating based on only 18 negative customer reviews. It has also received a 6.1 (Average) rating based on a single customer review.

For a corporation or its size and scope, Sallie Mae maintains an excellent reputation.
Lender Type
Bank
Year Founded
1973
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
18
Trust Pilot Rating
6.1 out of 5
Date Collected
2018-03-28

Consumer Litigation and Regulatory Actions

As one of the largest private lenders in the nation, SLM Corporation has been the object of scrutiny on several occasions.

In 2012, for example, the CFPB found that Sallie Mae loan servicers were failing to provide military servicemembers with clear and accurate information about their loan repayment options and denying interest-rate protections when they failed to resubmit unnecessary paperwork.

The company was asked to pay $96.6 million in restitution and penalties.

Company's Disclosure

Borrow Responsibly
We encourage students and families to start with savings, grants, scholarships, and federal student loans to pay for college. Students and families should evaluate all anticipated monthly loan payments, and how much the student expects to earn in the future, before considering a private student loan.
Loans for Undergraduate & Career Training Students are not intended for graduate students and are subject to credit approval, identity verification, signed loan documents, and school certification. Student must attend a participating school. Student or cosigner must meet the age of majority in their state of residence. Students who are not U.S. citizens or U.S. permanent residents must reside in the U.S., attend school in the U.S., apply with a creditworthy cosigner (who must be a U.S. citizen or U.S. permanent resident), and provide an unexpired government-issued photo ID. Requested loan amount must be at least $1,000.
1. Advertised APRs for undergraduate students assume a $10,000 loan to a student who attends school for 4 years and has no prior Sallie Mae-serviced loans. Interest rates for variable rate loans may increase or decrease over the life of the loan based on changes to the 30-day Average Secured Overnight Financing Rate (SOFR) rounded up to the nearest one-eighth of one percent. Advertised variable rates are the starting range of rates and may vary outside of that range over the life of the loan. Interest is charged starting when funds are sent to the school. With the Fixed and Deferred Repayment Options, the interest rate is higher than with the Interest Repayment Option and Unpaid Interest is added to the loan’s Current Principal at the end of the grace/separation period. To receive a 0.25 percentage point interest rate discount, the borrower or cosigner must enroll in auto debit through Sallie Mae. The discount applies only during active repayment for as long as the Current Amount Due or Designated Amount is successfully withdrawn from the authorized bank account each month. It may be suspended during forbearance or deferment.
2. In 2021, instant credit decisions were provided to 97% of applicants. Other applications typically received credit decisions in 3 to 5 business days.
3. Although we do not charge a penalty or fee if you prepay your loan, any prepayment will be applied as outlined in your promissory note—first to Unpaid Fees and costs, then to Unpaid Interest, and then to Current Principal.
4. Loan amount cannot exceed the cost of attendance less financial aid received, as certified by the school. Sallie Mae reserves the right to approve a lower loan amount than the school-certified amount. Miscellaneous personal expenses (such as a laptop) may be included in the cost of attendance for students enrolled at least half-time.
5. Based on a comparison of approval rates for Sallie Mae Smart Option Student Loans for undergraduate students who applied with a cosigner versus without a cosigner during a rolling 12-month period from October 1, 2020 through September 30, 2021.
6. Examples of typical costs for a $10,000 Smart Option Student Loan with the most common fixed rate, fixed repayment option, 6-month separation period, and two disbursements: For a borrower with no prior loans and a 4-year in-school period, it works out to a 10.28% fixed APR, 51 payments of $25.00, 119 payments of $182.67 and one payment of $121.71, for a Total Loan Cost of $23,134.44. For a borrower with $20,000 in prior loans and a 2-year in-school period, it works out to a 10.78% fixed APR, 27 payments of $25.00, 179 payments of $132.53 and one payment of $40.35 for a total loan cost of $24,438.22. Loans that are subject to a $50 minimum principal and interest payment amount may receive a loan term that is less than 10 years.
SALLIE MAE RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS, SERVICES, AND BENEFITS AT ANY TIME WITHOUT NOTICE.
Information valid as of 8/25/2023. Smart Option Student Loans® are made by Sallie Mae Bank. Sallie Mae, the Sallie Mae logo, and other Sallie Mae names and logos are service marks or registered service marks of Sallie Mae Bank. All other names and logos used are the trademarks or service marks of their respective owners.
©2023 Sallie Mae Bank. All rights reserved. SLM Corporation and its subsidiaries, including Sallie Mae Bank, are not sponsored by or agencies of the United States of America.

Company Profile

Full Name
Sallie Mae Student Loans
Company Website
Headquarters
300 Continental Drive, Newark, DE, 19713


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11 Customer Comments & Reviews

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Martin H
1/26/2024
I'm in go erment investigations I want grant loan has surveillance all over me and in my eyes made in wasco state prison and San Mateo San Francisco California big victim trying to live teaching robotics of mine seeing if we're waiting time 23-24 year old project non stop


Roneida G
4/10/2023
This place is horrible! Do not get a loan with Sallie Mae, they lie and trick you into thinking your getting the great rate then soon as you start to pay back the rate continues to increase, mine is now at 11.5 % WTF...no wonder college kids are so in debt! Dont do Sallie Mae find somewhere else! If I could give Zero stars I would or even negative !


jodi.champney69
1/12/2023
Horrible experience with Sallie Mae... I was a co signer, and had to pay the loan, they never went after the borrower, put on a program was told if I made the payment for a year there would put loan in her name, what a lie that was, then made ever payment on time, when the year was up I called and they said o there is no such thing.. Couldn't believe it, after all then payments loan amount was apt higher then when I started up pay, so finally just remortgage my house paid them in full... Was screamed at my there lying workers, then they couldn't pull up my conversation that was recorded... Stay away.. You will never pay off a loan from these scanners...


sforte92
1/10/2023
Scam company they’re awful they hide secret policies to put you in debt forever and stop you from being able to graduate without another $5000 because the $17000 they got wasn’t enough, they don’t help they want students to fall behind to charge more hidden fees


lakst3
9/7/2022
Absolutely horrible! Must have been paid to write those stellar reviews! Awful service! Kept mixing up myself and another borrower! Would not give either of us info. We happen to know each other and thank God we spoke and kept each other up to date. Would not even budge on payment interest etc when my husband passed away! My friend mortgaged her house to get away from them! Awful! Stay away!


bhrumacctg
8/11/2022
It was a nightmare with this loan company. Terrible customer service. Not easy to get a hold of or contact them. They made my account so messy, everything is unclear and super convoluted. It’s not consistent and there are weird discrepancies. Hard to deal and handle issues big or small.


neelyw.b
8/2/2022
Struggling to work with their debt repayment programs now that I'm graduated and employed. We were approved to repay 89,000$ at a 4% interest rate, after two payments in one month we were then told we had been denied from the program (which they warned COULD happen), money was removed then I was asked if I could pay another 1,200$ all within 30 days. I've done financial profiles with all my co-signers (my parents) and myself multiple times to come up with a repayment plan that is actually feasible for my family, but so far nothing but the full amount has been offered (without later being denied after payments were made on time).


K
km
4/11/2022
Sallie Mae loans the worst they do not provide a student a hard copy of the loan and the interest rates to begin with at all. gotten two other loans from a bank which was together $13,000 when my child got the Sallie Mae it is over $36,000 which is outrageous my income never change had FSA aid and other aid. So why is 2 Loans higher Also the company stole money from my account. I paid for my child $25 a month in 2021 they stole for 4 months $550 never a letter or nothing just took, I don’t have the loan. BUT I would Not Recommend Sallie Mae


J
Jama M
2/16/2020
I was disappointed that the interest rate was so high with Sallie Mae. My daughter borrowed money for school and the interest rate is 10.5%. My daughter is just a Freshman so she has three more years of school. I will be looking elsewhere for a company that has lower rates. I am paying the interest for her right now and it is $103.65 per month.


fdhogan
10/7/2019
Stay away from student loans. Rates are very high, in 10 to 12%. Now, that school is over, employed, good payment history, they will not allow to re-finance. This is predatory loaning. Also, their service department stinks, as we had trouble when paying off one of the loans, where they lost the payment, and it took a lot of effort on my part to correct their mistake.



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  • Rates start at 4.50% APR
  • Apply online in minutes and receive an instant credit result2
  • Multiple repayment options from in-school payments to deferred.1 
  • No origination fee or prepayment penalty.3
  • Borrow up to 100% of school-certified expenses5