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Rating: 9.1 / 10 (Excellent)
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Founded in 1851 and headquartered in Massachusetts, Mass Mutual is a financial products provider with a portfolio that includes life insurance, retirement plans, annuities, and Medicare Supplement plans, among other products. As its name suggests, Mass Mutual is owned by policyholders, and as such, eligible customers have the opportunity to share in the company’s dividends. Mass Mutual currently holds top ratings from major financial rating entities.
 
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How Do We Rate MassMutual?

Breakdown

5.0/5
Level of Coverage
4.5/5
Services
4.5/5
Reputation and Customer Experience
4.0/5
Financial Strength

Our Overall Rating: 4.5 / 5 (Excellent)

The main reason we recommend MassMutual as a Supplement Medicare plan provider is the company's financial strength and stability. While customers might pay a little more for these standardized plans, which vary by state, they are purchasing their insurance from a solid, well-positioned company. As such, be sure to include Mass Mutual's quote to your comparison list.

MassMutual Coverage

Level of Coverage - 5 / 5

MassMutual Supplemental Medicare plan offering includes Plans A, B, C, G, F, & N. All of the standardized plans include the same benefits, regardless of the state they are issued in. Customers interested in getting a Medigap quote must call the company’s toll-free number, as MassMutual does not accept online quote requests.

Plan Types

  • Plan A - It includes hospital copayment costs up to a year after Medicare benefits are exhausted, the first three pints of blood, Part B coinsurance including preventive care services after deductible, and hospice care.
  • Plan B - Offers the same amount of coverage as Plan A, with the addition of a hospital deductible in each benefit period.
  • Plan C - One of the most popular plans, it adds on a skilled nursing facility daily copay, the Part B annual deductible, and emergency care outside of the U.S.
  • Plan F - Less expensive than other plans, F covers all the same benefits as C, with the addition of 100% of Part B's excess charges.
  • Plan G - Covers almost every Medicare supplemental insurance benefit, with the exception of Part B's annual deductible.
  • Plan N - Covers hospital copayments, Part B co-insurance except $20 for office visits & $50 for emergency visits, first 3 pints of blood, hospital deductible, SNF, foreign care, all of Part B co-insurance for preventive care, and hospice care.

MassMutual Pricing

Services - 4.5 / 5

Regarding premiums for the Medigap plans offered by MassMutual, costs will vary by state, as with all standardized Medicare Supplement plans. While we could not find any discounts available for Mass Mutual Medigap plans, members who have eligible policies receive a yearly dividend payout.

MassMutual Customer Experience

Reputation and Customer Experience - 4.5 / 5

Should MassMutual customers need to contact the company, they can do so through a toll-free number or by email. The company website has useful videos and calculators that can help customers plan their spending. Moreover, through NAIC, consumers have only submitted four complaints. Thus, the complaint ratio for MassMutual is lower than the national average, which speaks about the quality of customer service and how efficiently the company works to solve customers' issues.

Support

  • Email
  • Toll-free number

Educational Resources

  • Articles

Reviews

BBB Rating
A
NAIC Complaint Ratio 2017
0.06
NAIC Total Complaints 2016
4
Date Collected
2018-03-23

MassMutual Financial Strength

Financial Strength - 4 / 5

As one of the largest insurance companies, MassMutual and its subsidiaries score high marks from the top three credit rating agencies. Furthermore, the company's investment strategies allow it to consistently continue to grow. Their financial standing is unquestionably strong, and backed by over 150 years of experience.

Ratings

Moody's Financial Rating
Aa2
AM Best Financial Rating
A++

Year Founded

1851

Underwriter

Massachusetts Mutual Life Insurance Company

Company Profile

Full Name
MassMutual Medicare Supplement Insurance
Company Website
https://www.massmutual.com/
Headquarters
1295 STATE ST, Springfield, MA, 01111
Top Rated
Our Partner
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  • Coverage available in 48 states + Washington D.C.
  • Offers five types of Medigap plans (A, F, F+, G, N)
  • Policies can include additional benefits beyond what regulations require
  • TrustPilot average customer rating: 4.2 out of 5 stars
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