ConsumersAdvocate.org
Disclosure: We receive advertising revenue from this partner. Learn more.
Founded in 1995, LivePerson works with businesses of all sizes to deploy AI-powered live chat and messaging solutions to increase sales and improve customer care. LivePerson's conversational platform is integrated with the world’s most popular channels including messaging directly on a brand’s website or mobile app, SMS, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line and more. The LivePerson conversational platform is built to handle millions of messages at scale with highly secure and reliable infrastructure already vetted by many Fortune 500 companies.<br /><br />The company is publicly traded on the NASDAQ (Ticker: LPSN) and is headquartered in New York City with offices all around the world.
- Functions across SMS, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line, customers' websites and mobile apps
- Advanced analytics to benchmark, monitor, and optimize critical KPIs in real time.
- Intuitive point and click interface speeds development of AI-powered bots
- AI-engine features advanced natural language understanding
- Unique expertise based on 20 years bot development and optimization experience
- 18,000 businesses served to date
- Innovative NLU engine detects consumer intent, identifies conversations to automate, and helps inform business decisions.
- Cloud-based workspace to manage agents, bots, and conversations via desktop, iOS, and Android devices.
- Integrates with customers' CRMs, data and inventory management, scheduling, and other key systems