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Intercom is a San Francisco-based software development company that provides customers with an online messaging platform. The platform's three main products,–Messenger, Inbox, and Articles–can be used individually or jointly to create stronger tools. Intercom's live chat is a combination of Messenger and Inbox, which includes features that help capture, qualify, convert, and measure leads.
- Functions across SMS, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line, customers' websites and mobile apps
- Advanced analytics to benchmark, monitor, and optimize critical KPIs in real time.
- Intuitive point and click interface speeds development of AI-powered bots
- AI-engine features advanced natural language understanding
- Unique expertise based on 20 years bot development and optimization experience
- 18,000 businesses served to date
- Innovative NLU engine detects consumer intent, identifies conversations to automate, and helps inform business decisions.
- Cloud-based workspace to manage agents, bots, and conversations via desktop, iOS, and Android devices.
- Integrates with customers' CRMs, data and inventory management, scheduling, and other key systems