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Comm100 is a Vancouver-based global provider of enterprise-level customer service and communication solutions. Its live chat software is designed to facilitate communication with customers through multiple channels in order to improve conversions, sales, and customer satisfaction. The company also hosts a number of additional resources, such as ebooks and webinars.
- Functions across SMS, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line, customers' websites and mobile apps
- Advanced analytics to benchmark, monitor, and optimize critical KPIs in real time.
- Intuitive point and click interface speeds development of AI-powered bots
- AI-engine features advanced natural language understanding
- Unique expertise based on 20 years bot development and optimization experience
- 18,000 businesses served to date
- Innovative NLU engine detects consumer intent, identifies conversations to automate, and helps inform business decisions.
- Cloud-based workspace to manage agents, bots, and conversations via desktop, iOS, and Android devices.
- Integrates with customers' CRMs, data and inventory management, scheduling, and other key systems