Rating: 9.3 / 10 (Excellent)
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Candid is a mail order invisible braces company that offers an alternative to both traditional metal braces and invisible braces that require a periodic visit to the orthodontist. Candid customers prepare a dental impression at home, which Candid uses to make custom aligners to straighten customers' teeth, all without having to visit an orthodontist.

How is Candid rated?


Product Specs
Customer Experience

Overall Rating: 9.3 / 10 (Excellent)

Candid's mail order invisible braces are a great alternative to traditional braces, because they don't involve constant doctor visits and the discomfort of metal braces that turn a lot of people off. Plus, the cost is much lower than traditional metal or invisible braces administered in person. Their free whitening kit and free retainer also gives them a leg up other competitors, as does their attentive customer service. Consumers interested in improving their smiles without sacrificing a lot of time or money should look into Candid's offerings.

Candid Product Specs

Product Specs - 9 / 10

Candid invisible braces are made from Zendura plastic, which is a BPA-free material. The treatment is done entirely through the mail, with no visits to the doctor. First, customers must take impressions of their teeth. They are then mailed a modeling kit with all the materials needed. Customers are also asked to take photos to include in the kit. A licensed orthodontist in the customer's state will review the molds and photos and prepare a treatment plan. Candid makes custom aligners following this plan and mails them back to the customer. Candid asks customers to wear the aligners at least 22 hours a day for the duration of the treatment. According to Candid, this can range between 3 to 10 months. Candid also includes a whitening foam to whiten teeth and clean the aligners at the same time. Once the treatment is over, customers will use a retainer to preserve the adjustment.
Service Options
Types of Alignment Trays
Full Mouth

Additional Features

  • Free teeth whitening

Candid Pricing

Pricing - 9 / 10

Candid's invisible braces are priced at $1995, which includes the $95 modeling kit needed to make custom aligners. This may also be paid monthly, $88 per month for 24 months. Consumers who are not eligible to undergo alignment treatment with Candid receive a full refund for the cost of the modeling kit. The treatment itself is not refundable, but if customers receive a faulty aligner, they will receive a replacement. If the treatment is not going the way the customer thought, Candid will not refund the cost but they will make another impression and restart the treatment. For customers who lose a tray, replacement trays are available, but they cost $49 each. Retainers are included in the cost of the treatment, so customers will be sent a free clear retainer after the treatment is over.
Flat-Rate Price
Free Replacement
Cost of Additional Replacement
Free Retainer
Financing Available

Candid Customer Experience

Customer Experience - 10 / 10

Since Candid is a new company, there are few reviews online, so we are unable to make any assumptions about customer satisfaction. Regarding customer service, Candid has representatives available over the phone, by email, and on Candid's social media accounts, including during the night and on weekends. This is great news for people who may be a little nervous about the treatment or who have a lot of questions.
Communication Method
States of Operation
All 50 states
Year Founded

Company Profile

Full Name
Candid Invisible Braces
Company Website
213 Park Avenue South, 2nd Floor, New York, NY, 10003

Top Rated
Our Partner
9.9 / 10
  • FREE online assessment
  • 60% less expensive than many other options
  • Monthly financing or single one-time payment
  • Features at-home impression kit
  • Visit SmileShop for professional scan
  • BPA-free invisible aligners