Rating: 9 / 10 (Excellent)
24 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. Learn more.
Candid is a mail order invisible braces company that offers an alternative to both traditional metal braces and invisible braces that require a periodic visit to the orthodontist. Candid customers prepare a dental impression at home, which Candid uses to make custom aligners to straighten customers' teeth, all without having to visit an orthodontist.

How is Candid rated?

Breakdown

4.5/5
Pricing
4.0/5
Treatment Duration
4.5/5
Aligner Specifications
5.0/5
Fitting Options

Overall Rating: 4.5 / 5 (Excellent)

Candid's mail order invisible braces are a great alternative to traditional braces, because they don't involve constant doctor visits and the discomfort of metal braces that turn a lot of people off. Plus, the cost is much lower than traditional metal or invisible braces administered in person. Their free whitening kit and free retainer also gives them a leg up other competitors, as does their attentive customer service. Consumers interested in improving their smiles without sacrificing a lot of time or money should look into Candid's offerings.

Candid Product Specs

Aligner Specifications - 4.5 / 5

Candid invisible braces are made from Zendura plastic, which is a BPA-free material. The treatment is done entirely through the mail, with no visits to the doctor. First, customers must take impressions of their teeth. They are then mailed a modeling kit with all the materials needed. Customers are also asked to take photos to include in the kit. A licensed orthodontist in the customer's state will review the molds and photos and prepare a treatment plan. Candid makes custom aligners following this plan and mails them back to the customer. Candid asks customers to wear the aligners at least 22 hours a day for the duration of the treatment. According to Candid, this can range between 3 to 10 months. Candid also includes a whitening foam to whiten teeth and clean the aligners at the same time. Once the treatment is over, customers will use a retainer to preserve the adjustment.
Brands
Proprietary
Service Options
Mail
Types of Alignment Trays
Full Mouth

Additional Features

  • Free teeth whitening

Candid Pricing

Pricing - 4.5 / 5

Candid's invisible braces are priced at $1,895, which includes the $95 modeling kit needed to make custom aligners. This may also be paid monthly, as low as $65 per month for 24 months. Consumers who are not eligible to undergo alignment treatment with Candid receive a full refund for the cost of the modeling kit. The treatment itself is not refundable, but if customers receive a faulty aligner, they will receive a replacement. If the treatment is not going the way the customer thought, Candid will not refund the cost but they will make another impression and restart the treatment. For customers who lose a tray, replacement trays are available, but they cost $49 each. Retainers are included in the cost of the treatment, so customers will be sent a free clear retainer after the treatment is over.
Flat-Rate Price
$1,895.00
Free Replacement
No
Cost of Additional Replacement
$49.00
Free Retainer
Yes
Financing Available
Yes

Candid Customer Experience

Fitting Options - 5 / 5

Since Candid is a new company, there are few reviews online, so we are unable to make any assumptions about customer satisfaction. Regarding customer service, Candid has representatives available over the phone, by email, and on Candid's social media accounts, including during the night and on weekends. This is great news for people who may be a little nervous about the treatment or who have a lot of questions.
Communication Method
Phone
Email
Chat
States of Operation
All 50 states
Year Founded
2017

Company Profile

Full Name
Candid Invisible Braces
Company Website
Headquarters
213 Park Avenue South, 2nd Floor, New York, NY, 10003

Top Rated
Our Partner

Expert Care is now $500 Less
  • $1,895 or as low as $65/month for 24 months
  • Book a FREE appointment & visit one of our Candid Studios
  • $9 starter kit, full refund if you’re not a candidate
  • Licensed orthodontists in your state review your case
  • Track your progress through treatment with scans you take from your phone
  • Free whitening foam included

Latest Candid Reviews

nwindnagle

3/17/2022
Their product is fair to pretty good. What I don't like are the sharp edges of the aligners. My mouth has endured scrapes, scratches and pinches; as well as my fingers when I rinse them. My tongue, cheeks and gums are sore from the abrasions. They tell me to brush and floss (which I do and always have,) and blame a lack of hygiene which is nonsense. It's impossible to wear them 22 hours a day as recommended when they're so uncomfortable. Until they make their product more bearable, I say do these at your own risk. If you can stand to wear them as directed, they do work; but good luck.


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Lesley

3/1/2022
Candid has terrible customer service and they do not care if the customer is satisfied at the end of treatment. I went through my 16 steps to straighter teeth and still had some teeth that did not track completely. I needed a few more steps for my teeth to be completely corrected. I went round and round with agents who explained it was completely my fault because I did not send in scans in a timely manner. Scans....They did not stand behind their product because of scans? Scans that receive the same response and "notes" every time because they are computer generated. I wore my aligners consistently and only removed them when I ate. I used my Chewies to seat them correctly. I... Read More


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Gracie B

7/5/2021
From the beginning, Candid states that your treatment is under the care of an orthodontist. I started my treatment in January 2020. After my initial six-month treatment, I contacted customer service and requested a phone call or email exchange with my orthodontist, since I felt that my teeth were too crowded and would therefore not straighten. I was told that customers cannot contact their orthodontists directly, and had to instead explain my dental concerns to staff with no dental training. Eight months and two rounds of refinements later, my bottom teeth are still not straight. The second round of refinements was "closely monitored by my orthodontist" through a photo application, but... Read More


Amanda P

3/5/2020
I have gotten nowhere with Candid. Their aligners are defective, they have TERRIBLE customer service (two weeks to respond to calls or emails) and they won't help at all. I followed all of the recommendations, wore them 22hrs a day despite the terrible lisp and pain, and now they won't help me with aligners that actually fit! Their defective product won't straighten the teeth that their defective manufacture don't cover, and they don't fit at all. I wanted straighter teeth for my upcoming wedding, and now I not only still have crooked teeth but an additional $2k gone. Do not, whatever you do, use Candid!


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Christoph

11/18/2019
This company is just horrible. The customer service won't answer your emails or calls. The treatment will take forever. They promised me to finish my treatment within 5 months, after 11 months my teeth are still not aligned. I am already doing my third refinement treatment. Spare yourself all the troubles. It's just a never-ending story of getting a hold of someone and of disappointments. I am regretting it so much that I went with this company. They have no doctors and are not helping at all.


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Allie

10/14/2019
I purchased candid for my 18-year-old daughter. She went in for the fitting on her own, but I had to then go in on my own to get the Affirm financing to process. Got it all to go through and at the time I was verbally told we could get a refund if it did not work out for her - which I was surprised and happy to hear. Approximately 4 weeks later we still had not received her aligners. She had wanted to start using the aligners in the summer before college began and I had been billed by Affirm for a product we had not received yet. I called the studio and they have limited visibility to patient information so I then called customer service and eventually reached August a supervisor. I... Read More


dianaesas7

9/15/2019
Terrible experience and waste of time. I am supposedly done with my treatment but it's looking nothing like what they promised. Most aligners they sent fit quite poorly since they were bigger than my teeth. It took almost 9 months for them to send a proper form to my insurance company for me to get reimbursed. I went in to the actual studio to get new films done since my treatment didn't work as planned. I've been waiting for over 2 months for an update. Every time I call, I get a different person and I have to explain what is going on. Nobody ever calls me back, even though they promise up and down that I will get a call within 24 hours. They don't answer emails either. Worst company... Read More


Jacob M

8/17/2019
I have had a terrible experience with this company. I got my kit back in January. It was beautifully packaged and the whole presentation was great. Their marketing and advertising is great. Here I am in mid August. I should be about done with my treatment, but instead I'm not even a quarter of the way. I have fought and fought with them to try and get help and answers. I have done everything they have suggested. They ask every single time if I'm using my chewies. YES I'M USING MY CHEWIES. I even went back 4 full steps. Every time you call it's a different person. Every video chat is a different person. You have to start over and explain each time specifically what's going on. I decided I... Read More


Cherie W

7/19/2019
I received my aligners yesterday. I couldn't get my bottom to fix, called my personal advisor, she told me how to adjust it. Now it's working. I read all the negative reviews, this has not been my experience with CandidCo. Granted, i have a long treatment time, it could change, for now I'm happy.


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Amy K

7/18/2019
I would not recommend Candid to anyone. I've been using the Candid aligners for about 6 months now - when I got to my 11th aligner it didn't fit and then the nightmare began. Customer service is terrible - there is no coordination of care, every time you call you get someone else. People seem to come and go very quickly. I've been stuck in my same set of aligners for over 2 months now waiting for someone to get back to me about what to do next. I'm starting to doubt whether any actual orthodontists work there - I highly doubt it - I think these are some guys with a 3d printer in their basement and they hired a bunch of minimum wage workers to answer the phones and now have grown too big,... Read More


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Cory

6/3/2019
The start up takes months, between redoing the impressions and photos multiple times, "the treatment plan", and then fabrication and shipping. That said, I was very pleasantly surprised at how well the aligners fit on my gums and how quickly my teeth began to shift. However, I totally agree that their customer service is awful. No response to emails, and three days or more to get a response to a phone call during their business hours, when they say their goal is 24 hours. I had one poorly fitting aligner, and the response after four days was that I had probably put it in too soon, despite there being a 1/8" trench behind my front teeth. I'm about halfway through my treatment, and am hoping... Read More


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Tiffany

5/15/2019
Day 2 of wearing mine and I'm very happy thus far. The process is a little time consuming but It's still faster than dealing with dentist and orthodontists. I hope I get the desired results that their computer program showed. The fit feels right. I can mostly talk normal, it's just weird to me to wear. They hurt the first day but not anymore. So far I feel like this is the way to go for anyone considering getting their teeth straightened.


Alyssa P

5/15/2019
Trash. Their aligners not only didn't fit me well but now my jaw hurts and my natural bite doesn't feel comfortable at ALL (and I have completed treatment). I have tried updating Candid's customer service throughout the process and they kept disregarding my concerns, after taking almost a week for a different staff member to reply each time. You can't even talk with your orthodontist, just their Candid "specialists". So now I'm out $2,000 and probably need more work done. I'm so disappointed. I wanted to love this company but they're all talk.


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DanieleDM

5/7/2019
After I paid, one month ago, they completely disappeared. No communication, no email or message or call, nothing. After one month and a couple of calls I finally got a plan to review, but still they have not started manufacturing and they said it will take another 4-5 weeks before they ship anything to me. Overall from payment to start of treatment it will take more than two months, and I had to follow up because they completely stopped caring about me after I paid. If I could go back I would choose one of the many competitor. Two starts because the in-store experience for the 3D scan was not bad.


Taylor B

5/3/2019
This customer service is your worst nightmare. My treatment plan was only suppose to last 4 months, but at the end of it my teeth still weren't straight so they sent another impression kit to make enhancements. Well it's been a month since I sent it back in and I just now found out their production is backed up so I'll have to wait another 1-2 months before I can receive the new retainers. Until them I'm stuck with these same ones. The service is very responsive at first, but once you confirm payment it all goes downhill after that. Now, it always take a few days to get an email reply or someone to call you back. I would only recommend this if you are absolutely sure you won't have any... Read More


Christoph E

5/2/2019
The customer service is horrible. The keep promising callbacks and to delivering the whitening kit but it is never happening. In addition, they need days to reply to e-mails even if you are in pain and you need instant advice. Really disappointing!


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Sam

4/28/2019
If there was an option for 0 Stars I would pick it!! I started my process to have my teeth straightened with CandidCo early Feb 2019 and thought it would be less expensive, fast, and easy seeing as I got 50% off and everything shipped right away and I got my starter kit quickly. However, at that point everything changed. I got notified I had to complete the kit within 1 week (which actually was 6 days since they counted the day it was delivered and I work) or I would have to pay the 50% I got off. If you pay the full $95 you get up to 1 month. I work full time M-F 8:30am to 5:30pm and drive 35-45 minutes one way to get to work and home. My children are 6-9 years old, so add that to my... Read More


Cynthia T

4/19/2019
Very poor communication and very disappointed about customer service. No follow up calls, or email to update you when the treatment plan is available for review . I approved the treatment, waited for 3 weeks for the aligners to come, and ended up finding out I have to approve again?! The whole process takes forever and zero follow up from the team. WORST customer service ever. Took you money and then all gone radio silent.


Ford L

4/8/2019
Worst customer service. My kit is late and I've been told 4 different delivery dates. Extremely challenging to get in touch with a live agent (I am chatting with someone via Instagram). I was told by an agent when asked why no delays were ever communicated to me and she said "yah, that's not something we really do". They only offered me a $50 refund which is an insult, given the amount of time I have spent asking for updates. I get the sense this is a start up in someone's basement. Lots of money on marketing and very little on customer service. The only thing they did quickly was set up my appointment (numerous confirmations) and swiping my card happened pretty quickly, but so far,... Read More


Della O

3/14/2019
Total waste of money!!! If you are not a photographer, don’t waste your money. Getting the photos they want is near impossible. How can you pull your cheeks, shine a light and take a pic at the same time? I used assistance from a friend and still rejecting the photos. I’ve submitted 3 times w no luck and they refuse to help takethe photo as well as refund my money. Save yourself the aggravation


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Dissatisfied C

1/22/2019
Paid in full for the aligners after seeing the 3D rendering and how the teeth would reposition each week. Was told that the aligners would take a few weeks to manufacture and that I would be told when they shipped. A month later I received an email telling me that they had shipped, but no tracking info was provided. A few days later I emailed them and asked for tracking info. They replied several days later with the tracking info telling me that they showed as being delivered THREE DAYS BEFORE THE EMAIL THEY SENT TELLING ME THAT THEY WERE BEING SHIPPED. Needless to say, they were NEVER DELIVERED. I was at home the date and time that the post office claims to have delivered the... Read More


dubdynasty17

11/24/2018
Very user friendly process to get started. Really looking forward to receiving my starter kit and getting to better and brighter showstopping smile!


Victoria D

9/2/2018
Twenty days after I paid for the modeling kit I had heard nothing from Candid Co. The shipping link they sent was broken. Impossible to figure anything out from their website. Customer Service is polite but claims they won't provide any refunds as each kit is "tailored to each individual". Total BS. Had to file a claim with my credit card company.


Jonah V

8/30/2018
Waited 3 months for my modeling kit molds to be approved, only to then be told I didn't qualify for financing. No refund or inconvenience fee for the $95 modeling kit. Would never recommend a place with that kind of Customer Service