Treatment Options and Services

The platform works as a subscription service, where customers pay a monthly fee to have access to JustAnswer’s vast network of experts. Users can post questions at any moment through the prompt box and the website matches them with a professional on the subject. Users can continue their conversation online or choose to call or text the expert (though this can carry additional costs.) Users can also search for doctors via the website directory and contact them directly.

Although erectile dysfunction is not specifically mentioned in JustAnswer’s medical topics section, the condition is generally consulted with and treated by urologists, who are available on the website. Experts are available on a wide variety of sexual health topics as well.

Customers can also read other user’s urology-related questions and the answers the experts provided. You might find that helpful advice on similar situations. There are a multitude of articles related to urology and sexual health topics available to peruse as well.

JustAnswer may provide medical care and treatment suggestions, but it cannot diagnose or prescribe, which means customers might still have to visit a medical professional. 

Ease of Process

JustAnswer’s service is available 24/7, so customers can reach out anytime to have an expert answer their questions about erectile dysfunction, possible causes, and treatments. 

Customers should understand that JustAnswer is not intended to be used for emergency situations, which should be managed directly with emergency services or medical providers in your area.

Another aspect of the service that potential customers need to be aware of is that the online conversations with experts are not private. Most of the conversations are actually published on the website to potentially help other customers with similar problems. Therefore, any contact between the user and the medical professional does not have doctor-patient confidentiality. 

Pricing

The service provided by JustAnswer costs $74 a month and includes 24/7 access to their extensive network of experts for any topic you might imagine. Any other premium service offered will have its fees displayed upfront, so customers won’t receive a surprise bill when they least expect it. 

The website periodically provides introductory offers which allow users to test out the service for one week for a minimal fee. These trial offers automatically renew to full-priced subscriptions, so customers should read the fine print to make sure what they’re getting into.

Provider Credentials and Medical Expertise

JustAnswer states that all experts that participate in its service must pass a “rigorous 8-step expert quality process” which includes verification of licenses and credentials as well as expert tests and performance reviews. The expert’s profiles also include their specialties, track record, and previous question-and-answer sessions with customers. Nonetheless, customers are encouraged to search for additional information regarding the professionals they are matched with. 

The company has an A+ rating and is accredited by the BBB. It also has a rating of  4.7 out of 5 on TrustPilot, with 88% of reviews rating it as excellent.