Helzberg Diamonds Engagement Rings Review

Rating: 7.7 / 10 (Very good)
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Helzberg Diamonds is a privately held jewelry retailer than provides an array of pre-set and customized adornments. They have stores located in different areas of the country which provide quality services and products to consumers.

Services and Features

Helzberg Diamonds ensures the quality of all their products through a delicate, yet rigorous 15-point inspection before sale. Their diamonds are also carefully sourced, and are all certified by AGS and GIA.

The retailer has a broad collection of engagement rings for consumers to choose from. Customers can also create their own engagement rings, choosing their preferred style and diamond from an array of options available on the website. Customers are provided with 20,000 certified loose diamonds in various shapes and colors, 300 settings, and choices of metal types for them to create their unique style of engagement ring. A free in-store preview is then offered to the customer once their product has been made.

The jewelry store offers free shipping for orders over $149 within the country. They also allow clients to pick up their orders at the nearest store in their area for free. Customers can track their order's progress on the Helzberg website. Helzberg Diamonds offers a 60-day free online return in which customers can decide whether they want a refund or item exchange.

Helzberg Diamonds lets their customers shop, pay their bill, and view their past and recent transactions by creating an account on their website. They also give a Helzberg Diamonds Credit Card for loyal customers which comes with exclusive benefits. Different financing options are extended to customers to help them in purchasing the ring that they want.

The jewelry retailer has an extensive guarantee program included in their customer’s purchases that has 3 components. For the first 60 days customers can return or exchange their rings in store or online. For the first 12 months Helzberg will replace or repair the stone or mounting if the ring has been damaged because of some manufacturer defect. The company also guarantees the stone for a lifetime if it gets lost from its original mounting. In order for the lifetime warranty to remain effective, customers must bring their diamond to Helzberg every six months for inspection.

Ring Style



Three Stone



Stone Type Offered



Blue Topaz



















Services Offered

Design Your Own

Gift Wrapping


Gift Cards

Diamond Certification


Gold Exchange

Shipping and Warranty

Money Back Guarantee

Free Shipping

Lifetime Warranty

Return Period


Signature Required

Yes (For $500 and above)

Next Day Shipping

Insured Shipping

Help and Support



Live Chat


Order Tracking

Education Center

Engagement Rings at Helzberg Diamonds

Obviously Helzberg's free replacement is a huge perk provided you are diligent and keep to the 6-month inspection schedule. The 60-day return policy is good too as the industry standard is 30. The wide selection of stones and settings, plus the ability to preview you've chosen for free at a physical location score points for them as well. 
If you are looking for a quality and off-the-shelf list of stones and designs for your engagement ring, Helzberg Diamonds is a great store for you to try.

Top Rated
Our Partner
9.4 / 10
  • Design Your Own Engagement Ring
  • Flexible Financing Options
  • 24/7 Live Chat
  • 30-Days Return with 100% Full Refund
  • Lifetime Warranty and Upgrade
  • Fully Insured Free Shipping
  • Jewelry Insurance with Jewelers Mutual
  • 60-Day Free Resizing
  • 360°HD photographs

Latest Helzberg Diamonds Reviews

Phoenix, Arizona

i have been waiting for my wedding and engagement ring for five weeks now. I sent it in to be soldered and cleaned and they handed it back after two weeks with two diamonds missing. The response to that was OH yeah that happens!!! Now its been three weeks and they are saying its because their jeweler had a heart attack... What jewelry store does not have a back up to their jeweler!!! Gene the manager just laughed like a complete idiot when i told him how completely inexcusable this service has been. He told me that my rings are with another helzberg jeweler and unfortunately there is no priority. But i was NOW getting superior quality service! This company is a complete disaster and a... Read More