- Integrated software for customer service, sales, and marketing
- Free CRM at its core
- Apps for lead generation, marketing automation, and analytics
- Email, live chat, and chatbot tools for customer engagement
- Supports inbound marketing through search, SEO, marketing, and brand management
- Integration with most other CRM products
Zoho CRM Software Review
Platforms
- Software as a Service
- Mobile App
- On-premise
Versions and Pricing
Standard |
$12/ user/ month |
Sales automation for SMBs |
Professional |
$20/ user/ month |
CRM for SME |
Enterprise |
$35/ user/ month |
CRM for multi-level organizations |
CRM plus |
$50/ user/ month |
Customer-centric organizations |
Features
- Customer Information Management
- Marketing and Lead Generation
- Sales Management
- Reporting and Analytics
- Employee Performance and Tracking
Zoho CRM supports close collaboration between sales and post-sales efforts giving businesses a more accurate method of evaluating sales performance. It lest businesses take full advantage of automated processes to streamline customer case handling and improve overall customer satisfaction.
Zoho provides a Mobile CRM feature that is compatible with smartphones and mobile devices. It gives clients the option of accessing most of their standard Zoho CRM features. Mobile CRM features are limited to contacts, accounts and some sales force automation functions.
Customer Management
- Contacts, account creation
- Tasks, calendars, call logs and old
- Case management
Marketing and lead generation
- Lead management
- Opportunity management
- Website visitor tracking
- Email marketing
- Campaign management
- Purchase orders
- Sales management
Reporting and Analytics
- Standard, custom reports
- Scheduled reporting
- Custom dashboards
Employee Performance and Tracking
- Groups for team collaboration
- Status updates
- Private messages
Integration and Customization
- Social media integration (Facebook, Twitter)
- Microsoft Outlook
- Microsoft Office
- Google Apps
Support Services
- Knowledgebase
- Blogs., forums
- Webinars, videos
Bottom Dollar
Zoho offers a complete set of customer relationship management tools. It also offers support for other Zoho productivity apps for added functionality. However, for those searching for more robust CRM functionalities, integrating other applications can be tricky.
- Integrated software for customer service, sales, and marketing
- Free CRM at its core
- Apps for lead generation, marketing automation, and analytics
- Email, live chat, and chatbot tools for customer engagement
- Supports inbound marketing through search, SEO, marketing, and brand management
- Integration with most other CRM products