Lens.com Review
ConsumersAdvocate.org
200 Customer Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.
Services and Features
Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.
Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.
For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.
Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.
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Services and Features |
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Free Eye Examination |
✔ |
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Price Matching |
✔ |
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Prescription Assistance |
✗ |
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Schedule Eye Examination Online |
✗ |
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Types of Contact Lenses |
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Colored |
✔ |
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Toric |
✔ |
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Vial |
✔ |
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Bifocal |
✔ |
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Multifocal |
✔ |
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Disposable |
✔ |
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RGP |
✔ |
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Contact Lens Brands |
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Air Optix |
✔ |
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Acuvue |
✔ |
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Biofinity |
✔ |
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Dailies |
✔ |
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Focus |
✗ |
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FreshLook |
✔ |
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ProClear |
✗ |
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PureVision |
✗ |
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SofLens |
✗ |
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Extras |
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Eye Drops |
✗ |
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Contact Solution |
✔ |
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Contact Cases |
✗ |
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Lens Inserter and Remover |
✗ |
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Shipping and Handling |
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Free Shipping |
✗ |
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International Shipping |
✔ |
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Standard Shipping Period |
5-7 Business Days |
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Order Tracking |
✔ |
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Customer Support |
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Phone |
✔ |
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✔ |
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Returns |
✔ |
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Live Chat |
✔ |
Contact Lens at Lens.com
Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.
- 100% Money Back Guarantee
- Hassle Free Returns
- No-hidden Shipping Costs
- Track Order Status
- Re-order Online
Latest Lens.com Reviews
Bait and switch! Run away! They offer a reasonable rate with a legit rebate from Biofinity that anyone can get from their eye care professional (including toric, currently $135 with four boxes), then slam you with $99 worth of made-up "Taxes and Fees." You can go ANYWHERE and get your lenses cheaper than at lens.com. Heck, Walmart offers the same lenses for just over $50 each. The total should be $71.96 for these lenses based on the all the pages, after rebate (17.99 ea, after rebate X 4) plus a reasonable shipping, call it $10. The total should be 81.96 (after rebate). They wanted to charge me $315.87, $180.87 after rebate. This is the definition of bait and switch! This... Read More
The dishonest practice of doing business. They sell for one price and charge another.
I could not see through the lenses they sent me so they sent me another pair and the same thing happened. I had sent them the correct prescription. Never again.
I placed an order from Lens.com on 11/7/2023. After a week of not receiving the order I contacted their support team and found out that their system had changed the address I entered (using the USPS system) and had shipped to the wrong address - I entered the same address for both the billing and shipping address, however, conveniently the billing address was not changed. The first agent I talked collected my correct address and said the order would be reshipped. After another week of waiting I contacted customer support again who told me that the contacts were at their warehouse waiting to ship and I would receive an email confirmation when it shipped. I waited two more weeks and... Read More
Extremely upset with this company! Ordered Halloween Rx lenses on 9/6/23, sent my Drs prescription with order to spore up process. After 3 wks I decided to contact them in regard to any shipping information. Well, since that timeframe, I have received nothing but lies! As of last Thursday, the supervisor called me and told me there was an error sending to supplier, but has since been corrected and they are shipping out right away and I should receive either Friday or Monday. Well it’s Monday and no lenses in mail. I contact again and was told due to an error on their part, I will not receive my lenses and they cancelled order! I can’t believe this is how they treat customers. I have... Read More
I ordered contacts from this company in 2018 and had no trouble. Imagine my surprise when my $150 order became $275. Never order from this company. Th extra $100+ fees were hidden and never came up when the contacts were ordered.
Wish I could give them ZERO stars. This company has basically criminal practices. What should have been $260 for contacts for one person for one year (and blah, blah, blah. . .yeah, I could get a rebate, which is almost impossible and often doesn't come for many months, if ever!) was actually $409 at check out. What? The? Actual? Heck? (language edited for public consumption). THERE WAS ZERO indication at any point in the purchase/check out process that I was going to get assaulted with a "processing fee". . .and one that HUGE. I called immediately, tried not to take out my frustration on the person who I spoke with (but come on. . .you're working for crooks. . .this can't be the first... Read More
Unbelievable $100 Processing Fee. You have to be kidding me. It was buried in the Subtotal of the bill. I should have actually added up the charges for my two boxes of contacts to see that the subtotal did NOT ADD UP.
This is deceitful and dis-honest practice of doing business.
Cameron Davis - Atlanta
Price is more than double (because of "hidden" fees at checkout) versus what I would pay if I walk into Costco and walk out with my lens!!! A total scam and waste of time - chat line could not explain fees other than taxes!
The fee of $20 a BOX comes at the end of the bill with 9.95 shipping. $177.65 of a mystery fee. 300 for contacts. $486 total. I order 8 boxs
The contact fee is crazy. if you do the rebait you cut your boxes so no returns. It is total BS
Their rebate scam should be legislated out of existence. Sent in for $85.00 rebate in February. It is now late June and I just received an email saying that a "rebate specialist" (is that a new college major?) has approved my rebate and I have the privilege of waiting another week to receive it. How gracious of them!
There is so much room for a legitimate company to take over the online contact lens space and put them and their ilk out of business or at least come to heel.
FRAUDULENT REBATE POLICY
I purchased contact lenses on 4/7/23 with a $180 rebate. I have proof of purchase (packing slip, receipt), and paid over $1000. However, the rebate center is refusing to honor the rebate. This is clearly a fraudulent rebate policy. I want my refund of $180.
I was going to reorder some lenses since I have ordered from here in the past and everything was good. Now I will never get anything from them again. The lenses I use are priced at $45/box and I was going to order 2 boxes. By my math that makes $90 for the lenses and $9.95 for shipping, $99.95 total. Once you get to the submit order page, the total magically appears as $165.00 with no explanation where the extra $65 comes from. Seems pretty sketchy to me.
Contact lenses are fine if not overpriced. But I think they purposefully lose rebate submissions. We ordered from them several years ago and didn't receive rebate because we were later told they never received it and now it was expired. I would NOT have used them again, but my hubby ordered without checking with me first. So we were stuck with it. This time I was ready for them. I upgraded my shipping to include USPS tracking. I scanned my completed rebate form with all of the little UPC codes that we cut off the boxes. Well - they did it again. Said my form was never delivered and now it was expired and I couldn't get the $220 rebate. Doesn't matter that I have proof of delivery. I... Read More
WORST customer service. I've exclusively ordered my contacts from lens.com for years. Recently I received an order with a new prescription, after putting them in, I could not see. I realized they gave me the wrong prescription. A prescription that was verified BY lens.com. I reached out to customer service and an agent told me they would send a reshipment out. Then someone else reached out and said they could NOT exchange them because I had opened the box to try on the ONE contact. Even though they incorrectly verified my prescription. I pay out of pocket for vision/contacts so it adds up. I reached out again explaining the situation and a different customer service agent again said they'd... Read More
Be aware that they will charge you 85% in taxes and fees at the time of checkout. You will only find out by contacting the chat since your cart says one price and the checkout doubles it. What a scam! They just lost my business.
Rebate now takes up to 18 weeks…not the 12 they have on website…still waiting for mine…last time I buy from here. With that said…contacts were overpriced…find another site
BEWARE THEY ARE CROOKS. SENT ME WRONG PRESCRIPTION A .25 . who in the world needs a .25. they even callled my doctor to confirm my script adn still messed it up. script was 1.25. EVEN THOUGH THEY MESSED UP THE CROOKS WONT REFUND MY MONEY. NEVER USE THEM. BEWARE
This company promises rebates on the purchase of lenses. The rebates can take at least three or more month to arrive, if they do at all. On more than one occasion and recently they have invalidated the rebate because they say that their rebate center did not receive the mailed forms. If they wish to give a rebate they should do so at the point of purchase - not by taking months to issue a rebate card that results in more plastic pollution.
The rebate is just a scam designed to charge you higher prices. I placed a 6 month supply order and sent the rebate in immediately. I had to reorder the contacts after sic months and and not yet gotten the rebate I was supposed to. The rebate came after the new order. 6 months? Are you really kidding me? Lens.com is just hoping that we forget to send in the rebate or that they can find something wrong and deny it. They was to use our money for six months. Other providers have similar prices compared to the after rebate price without fronting the money so they can sit on it and maybe not pay it back. A JOKE!
The rebate is just a scam designed to charge you higher prices. I placed a 6 month supply order and sent the rebate in immediately. I had to reorder the contacts after sic months and and not yet gotten the rebate I was supposed to. The rebate came after the new order. 6 months? Are you really kidding me? Lens.com is just hoping that we forget to send in the rebate or that they can find something wrong and deny it. They was to use our money for six months. Other providers have similar prices compared to the after rebate price without fronting the money so they can sit on it and maybe not pay it back. A JOKE!
 I intended to purchase 4 boxes of contact lenses at $31.74 per box. They advertised $9.24 per box if I ordered 8 boxes, which would have been $73.92, instead of $253. 92. When I clicked "checkout" the total was$485.79!!! They added $213.92 in "tax & fees", which is an additional 85%. I clicked the "chat 24/7" line and the rep did everything possible to avoid explaining what "fees" were, since tax would be no more than $22 in any state. I had to ask SIX TIMES, but he finally was forced to admit that "fees" were: "This includes calling your doctor on your behalf, doctor's fees since we need to verify your prescription, and handling and processing your order. If the customer has a valid... Read More
Claim they have "millions of contacts in stock", however, they did not have mine. It took them more than a week to alert me to the fact that they had to order them from the supplier and could not confirm date my contacts would arrive in their warehouse. From time order placed to time contacts received was one month. Customer service is awful...
This company has gone down hill. I ordered from them in the past and received my rebate without an issue. However Nov 2022 I mailed the rebate following the instructions to fill out the form and cut UPC from box. They claim they never received the rebate. I recommend not ordering from Lens.com with their scam rebate process.
Have been a customer for many years but, no more. My July order for 4 boxes had a rebate which didn’t arrive until December. My reorder of the same was made in Dec and was not delivered until February. I had to go to Costco for lenses because I ran out. After getting the Lens.com order in February I tried to apply for my rebate and was told my order did not qualify for any rebate. Without any notice to my reorder they must have changed their rebate terms. When I called about this issue they basically told me tough luck, wished me a good day and thanked me for calling Lens.com. Not only could they not get the rebate issued in a timely fashion, they say 10 weeks and it was 20, they... Read More