Account Features

Airwallex’s cloud-native platform has been engineered to take the friction out of your global payments and financial operations. Unlike legacy banking, Airwallex gives you the speed, simplicity, and savings to seamlessly operate your business across borders.. 

With an Airwallex Business Account, you’ll be able to:

• Open accounts with local bank details in multiple currencies worldwide.
• Receive payments in local currency and eliminate costly conversion and transaction fees.
• Make high-speed transfers to your suppliers and employees around the world at interbank rates, no matter the transaction size.
• Instantly and securely accept payments from your customers around the world via cards and their preferred local payment methods, without writing a single line of code.
• Issue multi-currency corporate cards in minutes and stay in control of all purchases from a single dashboard, in real-time. Enjoy zero international transaction fees.
• Manage, approve, and reconcile card and reimbursement expenses in one place and gain real-time visibility and control over employee spending.
• Manage your entire domestic and global accounts payable process with bill pay.
• Easily connect Airwallex with your favorite software, including accounting platforms like Xero, Quickbooks, and Netsuite and eCommerce platforms like Amazon, Shopify and WooCommerce.

Account Management

You can manage your Airwallex account 100% online, via the company's webpage and/or proprietary app. Airwallex has iOS and Android mobile apps that you can download from the App Store or Google Play Store, with new features regularly released.

Pricing

Airwallex provides flexible pricing based on your business needs:

• Simple and transparent pricing
• Zero setup fees, maintenance fees, or hidden fees
• A full suite of features out of the box 

Global Accounts: 

• Foreign and domestic currency accounts: Free
• Multi-currency wallet: Free

Payment Acceptance:

• Domestic cards: 2.80% + 0.30 USD
• International cards: 4.3% + 0.30 USD
• Local payment methods (Klarna & other 160+ other methods): 0.3 USD + Payment Method Fee

Transfer & FX

• Transfers
• Free (some currencies in certain regions may have additional fees that apply)
• 15 - 25 USD for SWIFT transfers (SHA and OUR)
• 1.50 USD per check sent
• Direct Debit: Free
• FX Conversions
• 0.5% above interbank exchange rates for HKD, CNY, AUD, EUR, GBP, CAD, SGD, CHF, NZD, JPY
• 1.0% above interbank exchange rates for all other currencies

Customer Support

You can reach the Airwallex customer support team by filling out an online service request form on their website. Customers based in China, Canada, and the US can call the following numbers for local customer support:

• China: +86 400-866-3888 (9:00-18:00 CST)
• Canada: +1 855-292-1315 (8:00-18:00 PDT / PST)
• United States: +1 855-932-3331 (available from 8:00-18:00 PDT / PST)