Bank5 Connect offers three types of accounts for customers: checking and savings accounts, and certificates of deposit (CDs). These come with higher than normal Annual Percentage Yields (APY), meaning customers benefit from increased interest on their accounts. There are a set number of fees for each account, but they are minimal when compared to other online banks. These include $10 in over the 6 withdrawal limit for savings accounts, $25 on garnishments and levies, and a $15 fee for insufficient funds, uncollected funds, and for stopping a payment. For customers looking for a rewards program, Bank5 Connect's checking account offers UChoose Debit Rewards, where you earn 1 point for each $2 you spend on signed card purchases, completed PINless transactions in a store, or when making purchases with your card online. These points can be spent on various items, including vacation packages, electronics and gift cards.

Bank5 Connect has a strong 8.1 score on Trustpilot, which is based on 195 reviews. These reviews praise Bank5 Connect's customer care, online ease of use, and high APY. Bank5 Connect's parent company, BankFive has a solid BBB score of A+. Bank5 Connect's does not have 24/7 phone support, but the company provides various methods of communication to ensure customer concerns are addressed. Bank5 Connect states that their chat windows and their contact form are not secured forms of communication, so customers must be careful not to include personal information when using them.