Rating: 9 / 10 (Excellent)
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Founded in 2003 by former InfoSpace executives, Washington-based Intelius provides information services like background checks, reverse phone lookup, and criminal records searches. The company holds an A grade with the BBB and has fulfilled orders for over 50 million background reports over its history. Intelius provides services online and via apps for Android and IOS.

How is Intelius rated?

Breakdown

8/10
Company Reputation
10/10
Screening
10/10
Pricing
8/10
Customer Service

Overall Rating: 9 / 10 (Excellent)

Intelius scores highly with us mainly because of the contents of their background checks themselves. The company provides unparalleled detail and accuracy. In the online background check marketplace, there is no shortage of consumer complaints about information being out of date or inaccurate. Intelius, who has been in the game longer than most of its competitors, has a strong reputation for reliability and exactness. To date, the company has fulfilled orders for over 50 million background checks. Most customer complaints center around not understanding the billing process. Know that Intelius will likely migrate you to a monthly subscription after your trial period. So make sure to cancel with the company in the correct timeframe if you do not wish to continue service.

Intelius Screening Details

Screening - 10 / 10

Intelius's screening services are second to none. The company is able to search literally billions of public records and provide some of the most comprehensive and accurate background checks out there. The company's database is routinely updated to ensure information is up to date. What's more, Intelius's reports have an extremely intuitive layout and are easy to read and reference. They include a person's detailed criminal history, tax liens, bankruptcies, court rulings, education and employment history, marriage and divorce records, aliases, relatives, and associated phone numbers and emails. Intelius provided the most detailed background reports of all the companies we evaluated.
Legal Records
Federal/State Criminal
Civil Actions
Bankruptcy
Sex Offender Registry
Marriage and Divorce
Other Records
Social Media
Credit Check
Education & Employment Verification
Past Addresses

Intelius Company Reputation

Company Reputation - 8 / 10

Intelius is a BBB accredited business with an A rating. It is not classified as a consumer reporting agency by the FCRA, so information received with Intelius background checks cannot be used to make official decisions. For example, customers cannot use Intelius to screen potential job candidates or tenants. In terms of longevity, Intelius has been around since 2003 and has traditionally led the pack in online background checks. Commensurate with their marketshare in the industry, the company has received its fair share of consumer complaints. However, in recent years Intelius has changed management and worked diligently to address consumer issues. The company supports numerous local and national charities and non-profits.

Key Reputational Facts

Year Founded
2003
BBB Rating
A
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
86
Trust Pilot Rating
1.2 out of 10
Verified Contact Info
Yes
Date Collected
2018-02-02

Certifications & Actions

Classified by FCRA as Consumer Reporting Agency
No
NAPBS Accredited
No

Intelius Pricing

Pricing - 10 / 10

Intelius' pricing structure is slightly confusing. It is clear the company will give you a promotion offer of $9.95 the first month, which will renew unless you cancel at $19.95 each additional month. This is standard for the online background check industry. Beyond this Intelius does offer one time report charge at $49.95 with no further stipulations. However, this offer has a special $10 off option that ends up being a 7-day trial which will auto renew as the normal subscription plan after the 7 days.

Unlike most other providers, Intelius does not include a criminal records check as part of the standard background check, but can be added on at $19.95. A one time standalone criminal check can be purchased separately for $39.95. Once again this plan is offered at $10 off which will auto enroll you in Intelius' monthly subscription service at $19.95/month.
Free Report
No
One Time Report Charge
$49.95
Monthly Subscription
Yes
Plan 1 Name
Premium
Plan 1 Monthly Price
$19.95

Intelius Customer Service

Customer Service - 8 / 10

The majority of customer complaints about Intelius seem to revolve around billing problems. Although the company clearly states on its billing page that customers will be charged on a monthly basis if they do not cancel after the trial, many report not being aware of this before purchase. Intelius has a detailed and searchable help section on its website where customers can get answers to questions about their reports, accounts, website features and billing. However, there is no contact phone number on their website and it is unclear what their customer service hours are.
Contact Method
Email
Mobile App
Yes
FCRA Compliance Assistance
No

Company Profile

Full Name
Intelius Background Search
Company Website
Headquarters
1501 4th Ave Ste 400, Seattle, WA, 98101

Top Rated
9.0 / 10
  • The most accurate and updated information
  • Background checks, criminal records, reverse phone lookup, and more
  • 24-hour people search pass
  • IdentityProtect with 7 day trial
  • Search billions of public records
  • Over 50 million background checks provided