Rating: 9 / 10 (Excellent)
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Founded in 2003 by former InfoSpace executives, Washington-based Intelius provides information services like background checks, reverse phone lookup, and criminal records searches. The company holds an A grade with the BBB and has fulfilled orders for over 50 million background reports over its history. Intelius provides services online and via apps for Android and IOS.

How is Intelius rated?

Breakdown

8/10
Company Reputation
10/10
Screening
10/10
Pricing
8/10
Customer Service

Overall Rating: 9 / 10 (Excellent)

Intelius scores highly with us mainly because of the contents of their background checks themselves. The company provides unparalleled detail and accuracy. In the online background check marketplace, there is no shortage of consumer complaints about information being out of date or inaccurate. Intelius, who has been in the game longer than most of its competitors, has a strong reputation for reliability and exactness. To date, the company has fulfilled orders for over 50 million background checks. Most customer complaints center around not understanding the billing process. Know that Intelius will likely migrate you to a monthly subscription after your trial period. So make sure to cancel with the company in the correct timeframe if you do not wish to continue service.

Intelius Screening Details

Screening - 10 / 10

Intelius' screening services are second to none. The company is able to search literally billions of public records and provide some of the most comprehensive and accurate background checks out there. The company's database is routinely updated to ensure information is up to date. What's more, Intelius' reports have an extremely intuitive layout and are easy to read and reference. They can include a person's detailed criminal history, tax liens, bankruptcies, court rulings, education and employment history, marriage and divorce records, aliases, relatives, and associated phone numbers and emails if the information is available. Intelius provided the most detailed background reports of all the companies we evaluated.
Legal Records
Civil Actions
Bankruptcy
Sex Offender Registry
Marriage and Divorce
Federal/Nationwide/State Criminal
Other Records
Social Media
Credit Check
Past Addresses
Education & Employment

Intelius Company Reputation

Company Reputation - 8 / 10

Intelius is a BBB accredited business with an A rating. It is not classified as a consumer reporting agency by the FCRA, so information received with Intelius background checks cannot be used to make official decisions. For example, customers cannot use Intelius to screen potential job candidates or tenants. In terms of longevity, Intelius has been around since 2003 and has traditionally led the pack in online background checks. Commensurate with their market share in the industry, the company has received its fair share of consumer complaints. However, in recent years Intelius has changed management and worked diligently to address consumer issues. What's more, Intelius was featured on the 2017 Online Trust Alliance (OTA) Honor role.

Key Reputational Facts

Year Founded
2003
BBB Rating
A
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
84
Trust Pilot Rating
1.1 out of 10
Verified Contact Info
Yes
Date Collected
2018-02-02

Certifications & Actions

Classified by FCRA as Consumer Reporting Agency
No
NAPBS Accredited
No

Intelius Pricing

Pricing - 10 / 10

Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website. Each offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membership. If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first 7 days and they will be charged $7.95 for the Premier Plus trial membership. However, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $29.95 (plus applicable taxes) going forward.

Intelius provides one state criminal check in the background report, and federal and nationwide criminal search as an add-on at $19.95. A one-time standalone Background check can be purchased for $49.95. This plan is offered at $10 off with a 7-day trial of the Premier Plus membership, which includes a monthly background report voucher.
Free Report
No
One Time Report Charge
$49.95
Monthly Subscription
Yes
Plan 1 Name
Premier Plus
Plan 1 Monthly Price
$29.95

Intelius Customer Service

Customer Service - 8 / 10

The majority of customer complaints about Intelius seem to revolve around billing problems. Although the company clearly states on its billing page that customers will be charged on a monthly basis if they do not cancel after the trial, many report not being aware of this before purchase. Intelius has a detailed and searchable help section on its website where customers can get answers to questions about their reports, accounts, website features and billing. The company's customer service phone number is listed in the checkout process. It is also on the receipt email and in the "how do I cancel my membership" Help section.
Customer Service Hours
6AM-6PM PST
Contact Method
Email
Mobile App
Yes
FCRA Compliance Assistance
No

Company Profile

Full Name
Intelius
Company Website
Headquarters
1501 4th Ave Ste 400, Seattle, WA, 98101

Top Rated
Our Partner
9.0 / 10
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