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23 Customer Reviews - see all comments
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HireRight is a business unit of Altegrity Risk International, which in turn is a subsidiary of Kroll, Inc. HireRight performs over 100 types of screening services to clients all over the world and to a number of Fortune 500 corporations.
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Latest HireRight Reviews
This company is ridiculous. i send in all my information and hireright says I am not verified, W-2 abd paystub
They did a background check on me back in May of 23 and then I did another one in Jan. 6 of 24 and 10 days later they are saying that is will be completed on Jan. 19. they say they are waiting on a state that I haven't been in in 3 years and they can't use the check from less then a year ago for that state that the back ground is still the same. I called and all the customer service would say is policy and they can't use that report. If I no long live in that state then the background is the same. This company is a joke and needs to be shut down. All they do is play with people emotions.
This "company" is as usefull as a used diaper. Legitimate companies that use them are getting ripped off, they SUCK!!
I received an email in regards to the background check form. Was not able to login. Tried to call customer service, was not able to get hold of alive representative, send an email which was returned as undelivered.
Found an old email from the representative who assisted me in the past. She suggested to call the same the number which had a very long wait time.
Doesn’t submit true information . They sent my background check back to a potential employer with information that was not mine, false information .
The process has some sort of bug or issue because I cannot seem to get past the residence history section. I ran out of addresses because I have not lived everywhere and still the site asks for more. I have more than 7 years worth entered and still cannot proceed forward. It's so agitating, therefor, 1 star. If I had another pair of hands, I'd give this four thumbs down and wish I could rate it less.
Cost me a job with this nonsense. They don't contact your past employers, just say they do and tell you the company never heard of you. Then they demand W2s and 1099s for employment verification. Any company using HireRight is getting cheated of good employees because of their shenanigans. Terrible company. Do not hire HireRight!
This company does everything they can to make your life miserable. They are unresponsive,rude, and worthless.
What is the purpose of this company ? I could have provided the same information to my employer's HR department and the outcome would have been the same. These people are providing a service that most HR departments are supposed to do and know how to do themselves.
First let me talk about the only positive thing about the company: their customer service! They were great every time I called. The wait time was always less than 5 min. and I could call at any time during the day or evening. Now the negative: They are extremely slow! I had to research information myself and send it to them to speed up the process! Their research team is terrible. I felt as if there was a disconnect between the customer service team and the research team. The research team kept repeating the same mistake again and again and again until I just couldn't take it any more. I had to call my initial hiring company to let them know what was going on. HireRight took 4 weeks to... Read More
Can I leave ZERO stars? This company is the very definition of incompetence. They treat you like a criminal when they're too LAZY to actually verify your employment. I gave them the name of my previous employer - WITH their contact info!!! - and for whatever reason, they tried to contact some other company with a similar name, then reported back on my official report to my prospective new employer that they couldn't verify my prior employment! Are you joking?! Of COURSE they couldn't verify me when they're calling some random company, not the one where I actually worked! Also, and this is hugely important: DO NOT give them your salary info! There is no legitimate reason to request your W2s... Read More
I have been subjected to a background check by this company. I am not a user who has hired them. Their processes are poor at best. I am a nearly 60 year old who was asked to provide a High School Diploma/Transcript (40 years ago). Not sure about the rest of you, but this is not something I have kept. The generic email I received indicated they were not able to get in touch with anyone on the phone (Its called Covid). I went online to the School District website and right there on the front page was a link for verification for employers. Really??? I would not use them and if you get to be on the verification side, good luck unless you have all your old W-2s and records of everything... Read More
Make you do all the work yourself. Inconsistent guidance from every customer service rep you talk to. Couldn't verify employment at a global Fortune 100 company. Incompetence at it's finest. Very frustrating to deal with the rollercoaster of emotions knowing your new job is "contingent" on passing this. Quite the hassle.
The verification of information is spotty at best. Twice, I have undergone checks with HR and both times, there were issues in verifying my work history, in spite of sending proof from the IRS that I had reported earnings reported under my SSN from TINs tied to pervious employers. You get what you pay for... and this service is garbage. You'd be better off flipping a coin than wasting time, or placing faith in inaccurate/incomplete results, with HR.
Went through the background check for employment with these clowns. They could not verify my High School education even though I sent them scan of the original document. They reported it to my company as unverified and did not even include the scan in the documentation they sent to my employer. I had to provide that again to my employer. INCOMPETENT! Good luck if you have to use them.
very bad. 2 weeks to contact a previous employer is a disaster. terrible support - terrible attitude
is there anything else i can help u with?? just do 1 thing you were supposed to do. spend 30 sec to look into the docs in 2 weeks
On January 09, 2020 a background report was requested for an employer. on January 16, 2020 the request was completed and HireRight reported my education record as Closed - Unable to Verify. They attempted to request my high school transcript from my school, although I graduated prior to 2013, meaning the actual school no longer has the record, but the school board does (record retentions). As per their investigation, they were given a turn around time of 72 business hours by the school board, but they closed the investigation prior to that timeframe. I then proceeded to submit a copy of my High School diploma by email on January 23, 2020, which was received. I also requested an OFFICIAL... Read More
I am currently going through the backgound check for a job I was offered. I have submitted education verification documents, notarized official transcripts, etc. to no avail. I've called twice, the people who answer the phones have the worst attitude and are extremely rude. Reading all the reviews, I am not hopeful at all that I will get hired. At this point, I am just going to start looking for a different job.
They are incompetent. Doesn't seem to do their job right. I'm going through a process to verify my employment status and for some reason they are keep asking for more personal documents and their system seem to have significant issues. All their customer supports whenever I call them say different things. One said it's all looking good then I got an email saying that it's not verified so I need to provide with more documents. I cannot believe how they do keep things in such sloppy way when it's such an important part of hiring process.
Very slow, chaotic and unhelpful company. They are cause of many people getting frustrated and giving up though with very clear and clean background.
Hireright has yet to realize that employment verification calls are usually conducted in English by reasonably literate employees during business hours... Every time they fail (in my experience 90% of the time), they put in on you to do their job, by uploading substantiating documentation (w2, paytubs, work certificate, 17 pages in all), then you realize they can't read it. When they do read it, they don't understand it. It appeared after the 1st follow-up contact with HireRight, that these people do not seem to be very good at reading W2s... Subsequent contacts with the company tend to indicate that they are not very good at reading paystubs either... They are equally challenged... Read More
Absolute worst background checking agency. They incorrectly reported that I had a felony twice, and cost me from getting a job. Legal actions are being followed. Customer service is aweful, and they have terrible reviews.
Absolutely worthless company. I'd give them a negative one billion if I could.