We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Otel.com Hotels Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
46 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Otel.com is an online discount travel website which helps customers obtain the lowest hotel rates available, backed by their best rate guarantee. Since its founding in February 2004, Otel.com has quickly become one of the lead websites for hotel bookings. They have a 6.7 out of 10 score on TrustPilot, and no BBB rating appears, either under their own name or their parent company, MetGlobal.

How is Otel.com rated?

Breakdown

4.0/5
Customer Experience
4.0/5
Search Options
3.9/5
Value
3.0/5
Additional Services

Overall Rating: 3.8 / 5 (Very good)

Otel.com can be an excellent resource for travelers looking for low, discounted room and alternative accommodation rates, as guaranteed by their Best Rate policy. The page interface is easy-to-read, and attractive, with clear descriptions of each booking. The company doesn't have a discount program in place per se, but they do offer rebated prices through promo codes, and customers can create memberships for quick access to their reservations. Otel.com only offers room and lodging bookings, so customers looking to reserve other elements of their trip will have to look elsewhere.

Otel.com Customer Experience

Customer Experience - 4 / 5

Otel.com's webpage is simple and easy to use, requiring only dates and locations to obtain initial results. Payment is available through all major credit cards, and cancellation policies follow individual hotel guidelines. They have an average rating of 6.7 on TrustPilot, and neither them nor their parent company, MetGlobal, is rated with the Better Business Bureau. Some customer reviews we found claim that they were charged incorrectly, which does give us some pause.

Payment Options

  • Mastercard
  • Visa
  • Discover
  • American Express
  • JCB
  • Debit Card with Visa or MC logo

Customer Support

  • FAQs
  • Live Chat
  • 24/7 Support
  • Email
  • Phone
  • Online Account Management
Ease of Use
Yes
Mobile App
No
Cancellation Policy
Cancellations and amendments will not be accepted over the telephone and must be made in writing through the otel.com website by logging into the 'My Account' page. You should make sure you are familiar with the cancellation policy for the hotel you have booked by checking the information on your hotel voucher.

Customer Reviews

Trust Pilot Rating
6.7 out of 10

Transparency

  • Guest Reviews
  • Guest Rankings

Otel.com Search Options

Search Options - 4 / 5

Otel.com is a booking site that concentrates fully on obtaining rates for hotels, bed and breakfasts, private rooms, apartments, hostels, and apart-hotels. Once a customer's search results come up, they can then filter them by price, distance, popularity according to TripAdvisor reviews, and star rating. The company takes the unusual step of using icons to indicate certain amenities, many of which can't be used specifically as search parameters, and are only mentioned as value-added extras, such as the availability of cribs.

Amenities

  • Parking
  • Cribs Available
  • Pool
  • Beach
  • Free Wifi or High-Speed Internet
  • Complimentary Breakfast
  • Pets Accepted

Type of Property

  • Home/Apartment
  • Hotel
  • Apart-Hotel
  • Private Room
  • Bed & Breakfast
  • Hostel/BackPacker Accomodation

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
Accessibility
In-room accessibility

Otel.com Value

Value - 3.9 / 5

Though Otel.com doesn't offer a rewards program per se, they do have a membership program and promo codes which can offer substantial discounts. The company also offers the Price Match policy that is fairly standard in the industry, calling it Best Rate. If customers can find the same accommodations for less on another website, Otel.com refunds the difference and offers an incentive off on the next booking. Some restrictions do apply.
Discounts
Membership
Promo Codes
Price Match
Yes

Otel.com Additional Services

Additional Services - 3 / 5

Since Otel.com focuses exclusively on discounted travel accommodations, they don't provide other experiences, such as tours or activities. The company isn't enabled to provide flight, car, or other travel reservations via their website, either.

Company Profile

Full Name
Otel.com Hotels
Headquarters
1035 Greenwood Blvd STE 217, Lake Mary, CA, 32746

Leave a comment for Otel.com Hotels
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

46 Customer Comments & Reviews

Loading Reviews ...
C
Christopher S
10/25/2019
I recently had a reservation through this service that was apparently cancelled, but I was never notified about the cancellation. When I arrived at the hotel it was only then that I was informed that I did not have a reservation. The CSA saw that I did have one, but someone had cancelled it. When following up with the hotel manager about who or why the reservation was cancelled, he was told by Otel, first that the travel agent cancelled the reservation. He was later told that it was an idle reservation. (two completely false assertions). However, that's not where it ends. I used a company credit card, which I did not have with me at the time of check in but was in fact... Read More


Spencer B
10/13/2019
OTEL.com RUINED MY HONEYMOON! This is a horror story, I'm sad I had to live it. Please, please, please don't use OTEL.com. Here is what happened: I booked a hotel through OTEL.com for my honeymoon. I received a confirmation email and a voucher for our reservation at the Bali Hai Villas in Kauai, Hawaii. My credit card was charged $1,398.30 by OTEL.com and everything seemed good. Me and my new bride arrived at the Bali Hai Villas at 9:30pm local time to find out that the hotel didn't have our reservation. They never did. They had no record of us coming to stay for a week for our honeymoon. Fortunately, Bali Hai happened to have a room available for us to stay that night, we paid... Read More


B
Bob M
10/11/2019
This is an international scam!! Their contact phone number is international. Reserved a hotel in the midwest and learned 2 months later they did not have the reservation. I am unable to call international so went on their live chat..... 4 times!!!! since I was kicked off 4 times!! During the chats they gave me 2 DIFFERENT confirmation numbers that the hotel did not have. The also gave an excuse that they were waiting to hear from their 'supplier' who was contacting the hotel. Of course this never occurred....PLEASE.... use expedia, kayak, priceline, etc. not this site. Let them go out of business


Bri B
8/26/2019
A huge scam. I was charged for a hotel that wasn't even booked, or at least booked and cancelled in the same day. Then when Hurricane Barry disrupted my travel they refused to refund my money. I went out of my way and contacted the hotel to get confirmation that my room was cancelled and that they were never paid/never charged my card. I even got a letter from the hotel management. I still haven't received a refund yet. They don't respond to anything in a timely matter. I don't know how this company is still in business. Trash all the way around.


bjrogal
7/23/2019
Otel is a scam. Do not use them. I cancelled my hotel reservation well before the cancellation deadline. I received a confirmation email saying the refund would take 10-14 days. I waited. No refund. I emailed them. It took about 3 weeks to get a response. That response claimed technical problems and it would take another ten days. I have gone to my credit card company for a refund. I still do not have a refund. I cannot understand why they appear on any referral web site.


S
Sarthak S
7/22/2019
I booked a hotel with this website back in December, 2018. Reached the hotel to learn my booking was cancelled by the website's supplier hours before check-in without any acknowledgement or warning to me because the supplier "went out of business" or so what I was told. I quickly got on their live-chat service to find out what was going on and the support agent told me what I mentioned above. He then advised me to book with the hotel on the spot (I had a set amount of money I could spend and the neighboring hotels were beyond my price range) and they would refund me my full amount. Basically $110 for the booking from their website and the $500 or so I had to shell out on the spot for the... Read More


V
Vicente G
7/14/2019
Booking No. ED24031 OTEL.COM It was cancelled many days ago and did not return money to bank account yet...Why ???


L
Lynn S
7/5/2019
This is the worst company that I have dealt with. I cancelled a reservation one day after the cancellation policy allowed because of a family emergency. They told me that I would need either the name of a hotel representative or a letter from one stating that I would not be charged for the room. I received an email from a representative from the hotel stating that I would not be charged, which I then forwarded to otel.com on their query page. When I didn’t receive a response, I went on their live chat and chatted with a representative who assured me that she would take care of it. 5 days later, no response. I then sent another query. No response, I then went on live chat and was told by... Read More


Yulia S
6/22/2019
STAY AWAY!! StarEmpty StarEmpty StarEmpty StarEmpty StarBy K. - 05/30/2018 FLORIDA -- This was the worst hotel experience of my life. I flew in from Miami on Saturday morning and spent the entire day in LA and then drove down to San Diego. We arrived at the hotel at around 11:30pm and exhausted. To my surprise the hotel did not have my reservation. After almost 2 hours of back and forth between otel.com, the front desk and some 3rd party company that is said to be the "middle man" the front desk suggested I head to a room they had available so they could sort it out and we could get some rest. I went up and again called otel.com to find out about the status to which they said they will... Read More


W
Woratee
6/17/2019
Even the hotel deals are sometimes really good but from one of two reservations, we got an error of payment. We thought we lost the deal so we booked another one instead. A week later they sent us a confirmation email that our credit card was charged! We asked back through their own message system and got nothing back until the last evening before the booked date, crap. Your payment system was confusing. Your customer service was even worse!



Our Partner
  • Partnering with travel wholesalers keeps more money in your pocket
  • Best rate for all rooms available on their site- Guaranteed
  • Customer service available 24/7, via live chat
  • 1,000,000+ yearly bookings
  • Discount codes offer additional savings