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Otel.com Hotels Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
46 Customer Comments & Reviews - see all comments
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Otel.com is an online discount travel website which helps customers obtain the lowest hotel rates available, backed by their best rate guarantee. Since its founding in February 2004, Otel.com has quickly become one of the lead websites for hotel bookings. They have a 6.7 out of 10 score on TrustPilot, and no BBB rating appears, either under their own name or their parent company, MetGlobal.

How is Otel.com rated?

Breakdown

4.0/5
Customer Experience
4.0/5
Search Options
3.9/5
Value
3.0/5
Additional Services

Overall Rating: 3.8 / 5 (Very good)

Otel.com can be an excellent resource for travelers looking for low, discounted room and alternative accommodation rates, as guaranteed by their Best Rate policy. The page interface is easy-to-read, and attractive, with clear descriptions of each booking. The company doesn't have a discount program in place per se, but they do offer rebated prices through promo codes, and customers can create memberships for quick access to their reservations. Otel.com only offers room and lodging bookings, so customers looking to reserve other elements of their trip will have to look elsewhere.

Otel.com Customer Experience

Customer Experience - 4 / 5

Otel.com's webpage is simple and easy to use, requiring only dates and locations to obtain initial results. Payment is available through all major credit cards, and cancellation policies follow individual hotel guidelines. They have an average rating of 6.7 on TrustPilot, and neither them nor their parent company, MetGlobal, is rated with the Better Business Bureau. Some customer reviews we found claim that they were charged incorrectly, which does give us some pause.

Payment Options

  • Mastercard
  • Visa
  • Discover
  • American Express
  • JCB
  • Debit Card with Visa or MC logo

Customer Support

  • FAQs
  • Live Chat
  • 24/7 Support
  • Email
  • Phone
  • Online Account Management
Ease of Use
Yes
Mobile App
No
Cancellation Policy
Cancellations and amendments will not be accepted over the telephone and must be made in writing through the otel.com website by logging into the 'My Account' page. You should make sure you are familiar with the cancellation policy for the hotel you have booked by checking the information on your hotel voucher.

Customer Reviews

Trust Pilot Rating
6.7 out of 10

Transparency

  • Guest Reviews
  • Guest Rankings

Otel.com Search Options

Search Options - 4 / 5

Otel.com is a booking site that concentrates fully on obtaining rates for hotels, bed and breakfasts, private rooms, apartments, hostels, and apart-hotels. Once a customer's search results come up, they can then filter them by price, distance, popularity according to TripAdvisor reviews, and star rating. The company takes the unusual step of using icons to indicate certain amenities, many of which can't be used specifically as search parameters, and are only mentioned as value-added extras, such as the availability of cribs.

Amenities

  • Parking
  • Cribs Available
  • Pool
  • Beach
  • Free Wifi or High-Speed Internet
  • Complimentary Breakfast
  • Pets Accepted

Type of Property

  • Home/Apartment
  • Hotel
  • Apart-Hotel
  • Private Room
  • Bed & Breakfast
  • Hostel/BackPacker Accomodation

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
Accessibility
In-room accessibility

Otel.com Value

Value - 3.9 / 5

Though Otel.com doesn't offer a rewards program per se, they do have a membership program and promo codes which can offer substantial discounts. The company also offers the Price Match policy that is fairly standard in the industry, calling it Best Rate. If customers can find the same accommodations for less on another website, Otel.com refunds the difference and offers an incentive off on the next booking. Some restrictions do apply.
Discounts
Membership
Promo Codes
Price Match
Yes

Otel.com Additional Services

Additional Services - 3 / 5

Since Otel.com focuses exclusively on discounted travel accommodations, they don't provide other experiences, such as tours or activities. The company isn't enabled to provide flight, car, or other travel reservations via their website, either.

Company Profile

Full Name
Otel.com Hotels
Headquarters
1035 Greenwood Blvd STE 217, Lake Mary, CA, 32746

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46 Customer Comments & Reviews

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Trish B
6/17/2021
My otel reservation was canceled because of Covid last May 2020. I was to be issued a full refund to my Capital One account for per your management. You never refunded my money. $1224.24. I am currently working with my state Senator and have contacted President Trump as the reservation was for his hotel in Las Vegas. You are a cheat and a fraud!! Have some honor and integrity about your business! Refund my money now!!!


Patty M
6/8/2021
No response from paying you for our Cabo hotel. Your company needs to return peoples money. I cancelled on time and nothing back from you. You offerred free cancellation up to 30 days before. I cancelled and no corresspondance.


B
B S
12/1/2020
What a scam. I got Free Cancellation for a hotel, had to cancel the hotel and did so 3 months in advance and they won’t return my money. Otel.fraud


travisheinsohn
11/3/2020
These people are thieves. I had a booking canceled back in march due to covid and they are refusing to issue a refund they went and retroactively changed their policy to no refunds. They offered a credit but i told them that is not acceptable and cited their policy and they refuse to respond. I have filed a Fraud complaint with the Federal trade commission and BBB. Buyer beware!!


G
George A
9/14/2020
Otel stole my money from A HOTEL reservation I had in Las Vegas. Do not use this company. There are 778 people who belong to a Facebook group called "Scammed by Otel.com" and not 1 person has had their money returned.


Elizabeth M
8/12/2020
I am not happy with refund policy. Due to the pandemic I wasn't able to make my trip because everything was closed or cancelled. I cancelled way back in April and I haven't received my refund. Elizabeth Martinez


dotinuni
7/24/2020
They are an unethical company that they lie easily and try to steal the money of their customers. I do not need to spend time to write here about how they conduct their business. Just search on Google "scammed by otel.com" and you will find the Facebook page of all victims and you can read what people say about them.


Danny P
7/15/2020
I tried to cancel a hotel reservation due to Covid 19. The hotel itself indicated they were accepting cancellations up to 24 hours before the arrival date. I asked for the cancellation 5 days before my arrival date. I never even got a response to my cancellation request. The only thing I got was an automated message indicating they would be in touch. When I tried to call their telephone number, the greeting said that cancellations should be submitted online. My travel date has come and gone and now Paypal refuses to issue a refund. If you search around you will find that this is a common pattern, poor customer service and exceptionally poor handling of cancellation requests.


V
Vanessa
7/6/2020
Please do not ever book travel with Otel.com. In Feb 2020, I booked a 3-night stay at a New Orleans hotel - the fare was fully refundable until April. (Which I have written in the confirmation email.) Once the pandemic hit, I canceled the reservation through Otel's website in mid-March and received a notice that I would be receiving my refund. A few weeks later they sent me a correspondence through their site that I'd be receiving a credit. Have had multiple back and forths with them to the point where I disputed the charge through American Express. Once I did that, they emailed and then called me directly to say that the pandemic has greatly affected their business, and asked me to remove... Read More


Ed B
6/22/2020
As long as I cancelled before June 8th, I cancelled May 25, I would be given a refund... They now telling me due to Covid, there will be no "refunds" and they are hoping I will understand... and will book again thru them in the future... huh! FAT CHANCE!



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