Many or all of the companies featured compensate us. Compensation and research may determine where and how companies appear. Learn more

Allianz Global Assistance Travel Insurance Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
56 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Allianz Global Assistance is the world's largest travel insurance company and provides concierge services, corporate assistance, and specialty insurance solutions for a host of travel-related problems.

As a subsidiary of one of the world’s largest diversified insurance companies, Allianz Global Assistance products and services are supported by over 100 years of industry experience and superior financial strength.

Allianz Global Assistance offers a variety of different standard and personalized plans at various benefit levels. Depending on which plan you choose, benefits may include:

  • Trip Cancellation
  • Trip Interruption
  • Cancel anytime, up to 80%: Only available in conjunction with the OneTrip Prime or Premier.
  • Emergency Medical Transportation
  • Emergency Medical / Dental
  • Lost / Stolen / Delayed Baggage
  • Travel Delay
  • Change Fee Benefit
  • Loyalty Program Redeposit Fee Benefit
  • Rental Car Damage Benefit
  • 24-Hour Hotline Assistance
  • Concierge Services

Plan Types

Single trip

Annual (multi-trip) plans

Allianz Global Assistance's opening price point plans include the most common types of coverage purchased by travelers. While it does not have the high coverage limits included with more expensive plans, it does provide pre-existing medical condition coverage. Plan benefits and limits may vary by state. 

SINGLE TRIP PLANS

Benefits

OneTrip Cancellation Plus

One Trip Basic

OneTrip Prime

OneTrip Premier 

Trip cancellation

Up to amount purchased

Up to amount purchased

Up to amount purchased

Up to amount purchased

Trip interruption

Up to amount purchased

Up to amount purchased

Up to 150% of amount purchased

Up to 150% of amount purchased

Trip change protector

    $500 $1,000

Emergency dental and medical

 

$10,000

$25,000

$50,000

Emergency medical transportation

 

$50,000

$500,000

$1,000,000

Baggage benefits

 

$500

$1,000

$2,000

Baggage delay benefits

 

$200

$300

$600

Travel/ trip delay coverage

$150

$300

$800

$1,600

Daily limit

 

$150

$200

$200

Existing medical condition waiver*

 

 

Covered

Covered

* Must be purchased within 14 days of the first trip deposit; additional conditions may apply.

Annual (Multi-Trip) Plans

 

AllTrips Prime

AllTrips Executive

AllTrips Premier

Trip cancellation / interruption

(per person, per policy year)

$3,000

$5,000; $7,500; $10,000

$2,000; $5,000; $7,500; $10,000

(per year for all insureds in the same household)

Emergency medical and dental

$20,000

$50,000

$50,000

Emergency medical transportation

$100,000

$250,000

$500,000

Baggage benefits

$1,000

$1,000

$2,000

Baggage delay benefits

$200

$1,000

$2,000

Travel/ trip delay benefits

$600

$1,600

$1,500

Daily limit

$200

$200

$300

Change fee benefit

 

$500

 

Loyalty program redeposit fee coverage

 

$500

 

Travel accident benefit

$25,000

$50,000

$50,000

Business equipment benefit

 

$1,000 

 

Business equipment rental benefit

 

$1,000

 

Collision/ loss damage insurance

(per trip for all insureds)
(Coverage not available for TX and KS residents)

$45,000

$45,000

$45,000

Optional: Rental Car Damage ($11/ day)

Coverage for covered collision, loss and damage up to $50,000

Benefits

Allianz Global Assistance has a wide array of standard and optional benefits so travelers can get the specific protection they need. Pre-existing conditions are covered under the company's medical provisions if the plan is purchased within 14 days of travel. Allianz Global Assistance also offers 24-hour emergency assistance and concierge services.

  • Complete cessation of service
  • Covered traveled delay – loss of 50%
  • Death of Family Member
  • Death of insured
  • Death of travelling companion
  • Employer termination – 3 years
  • Felonious assault
  • Foreign and domestic terrorism
  • Hijacking
  • Home uninhabitable
  • Illness of family member
  • Illness of insured
  • Illness of travelling companion
  • Injury of family member
  • Injury of insured
  • Injury of travelling companion
  • Involved in a traffic accident
  • Jury/ subpoena
  • Military obligations
  • Quarantine
  • Unable to receive immunizations

 

Allianz Travel Insurance Summary

Allianz opening price point plans offer travelers the most commonly purchased coverage options. Trip cancellation and interruption services are offered even under its OneTrip Cancellation Plus, the company's entry level offering. Trips are insured up to their full purchase price. The company extends protection to children under 17 when accompanied by a paying adult with no additional cost on their OneTrip Prime and OneTrip Premier plans. 

Allianz offers customers a full refund if coverage is cancelled within fifteen days of purchase.

 

 


What We’re Hearing From Our Readers
Are you a customer of Allianz Global Assistance Travel Insurance?
Submit a comment and tell other people about your experience!
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

Customer Comments

Loading Reviews ...
scubajo52674
4/14/2020
This place is a joke. Save your money it’s a giant rip off. These people are heartless and don’t give a crap about the healthcare workers in the frontlines that have to cancel their vacations bc of the COVID PANDEMIC. Do yourself a favor an use different insurance or none at all .
1 People found this helpful.


E
Ed S
3/27/2020
This company is Terrible. Booked a Viking river cruise from Amsterdam to Budapest for mid April to mid May 2020. Bought Allianz One-Trip insurance on 10/2018, on a recommendation, when we booked the cruise.. On March 11th cruise was cancelled due to Covid-19. On March 16th Allianz announced - on their website - that for a limited time - Allianz would cancel and fully reimburse any policy for any trip cancelled for Covid-19 if the travel company canceled the trip due to Covid-19 . March 13th made first phone call to Allianz at recommended phone number. Reached person I could hardly understand and sent info to wrong e-mail. Then made two contacts to Allianz website hearing nothing in... Read More
1 People found this helpful.


Susan B
1/20/2020
I will never purchase this insurance again. It covered nothing when as an MD a schedule change prevented me from travelling on Amtrak. They responded after a claim that schedule change was not a reason to cancel. Amtrak tickets were non refundable as always.
1 People found this helpful.


J
Jason S
1/9/2020
Terrible company. They are crooks! Bait and switch. Purchased insurance for tickets and had to travel. They would not pay
1 People found this helpful.


K
Kirk M
12/13/2019
If you buy emergency medical insurance from Allianz, they will not extend the coverage period if you extend the length of your trip, no matter what. They will also not sell you a new policy for the additional travel time, even if your'e covered under an existing policy. So, if there is any chance you will stay beyond your initial coverage period, as I must do for another week, you are screwed. You cannot extend and you must return home to get a new policy. Insurance is intended to cover unforeseen events and charge a cost based on the risk. Extended trips are common but unforeseen. To refuse coverage once you have purchase a policy is, I believe, an unethical practice or policy.
1 People found this helpful.


nhacsimu333
8/29/2019
I am the customer of it and at the same time a victim of irresponsibility, unjust . DO NOT TRUST THIS UNSURED COMPANY, They just want to get your pockket. My Flight was delay 2 hours 30 minutes was not compensated. So rediculous!
1 People found this helpful.


ydelmonde
8/16/2019
I used AGA insurance in October, 2018. When my flight was delayed by the air company due to the technical issues for 11 hours and then cancelled, they didn’t cover anything.
1 People found this helpful.


hgreer
6/5/2019
The worst experience I ve ever had with a company. They do not take customer service seriously. My claim was unjustly denied and NO ONE I spoke with at Allianz was interested in helping me. I would NEVER recommend this insurance to anyone. They will find a loop hole...
1 People found this helpful.


V
Ves
9/15/2023
We took an Alaska cruise earlier this summer.Our flights were canceled so we missed the first 2 days of our vacation. Allianz was terrible to work with. Their customer service reps were rude and abrupt. I had to submit paperwork 3 times. They gave me wrong information. Bottom line, I will never again insure my trips with them. It took over 3 months to get our payment and it was painful to get the little bit of money we did. The vacation delay was stressful and dealing with Allianz made it even worse!
Was this comment helpful?


R
Ron S
6/8/2022
Will never use them again. Purchased a Policy for my cruise scheduled to depart Sidney, Australia Oct. 2022. Had to cancel the cruise do to medical condition discovered in May 2022. They will not refund my cost.
Was this comment helpful?



Our Partner
  • Trip cancelations, delays, medical emergencies, lost baggage, unexpected crises, and more
  • Access to a worldwide network of prescreened hospitals 

  • Quick claim payments for qualifying delays

  • 24-7 emergency assistance services