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Stannah Stairlifts Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
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Stannah Stairlifts, LTD, is a UK-based manufacturer of passenger and platform access lifts for businesses and homes. The company also offers refurbished or reconditioned stairlifts, rental services, child seats, escalators, and moving walkways. Though founded in 1978 in Andover, Stannah exports all over the world and has an extensive dealer network in the United States.
 
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How is Stannah rated?

Breakdown

4.5/5
Cost and Maintenance
4.5/5
Features and Customization
4.3/5
Warranty
5.0/5
Customer Service

Overall Rating: 4.4 / 5 (Excellent)

Since its founding by Joseph Stannah in 1867, when the company made cranes and hoists, Stannah remains a family business, and has grown into a leading provider of of lifts with over 90,000 products in its portfolio. Customers uniformly report high levels of satisfaction with every step of the process, from sales rep to installers to maintenance, to say nothing of the products themselves. Stannah stairlifts are an excellent option for people with mobility challenges, enabling them to remain in their homes.

Stannah Lifts

Features and Customization - 4.5 / 5

Stannah has one of the most comprehensive selection of stairlifts in the industry, with a wide range of models and customizations available, such as upholstery color and fabric, and even wood trim. Their slim design makes them well-suited to different staircase widths, and all Stannah products are held to the highest safety standards, maintaining a benchmark level of quality.

Quick View

Lift Types
Curved
Straight
Children's
Standing
Outdoor
Lift Capacity
Up to 352lbs (160kg) for straight staircases.

Features

Features
Padded Seat and Backrest
Joystick Controls
Push-Button Controls
Battery
Armrest
Swivel Seat
Upholstery Color Choice
Foldable Chair
Safety Features
Childproof Controls
Footrest sensors
Seatbelt
Switch Controls

Additional Services

  • Free Staircase Assessment
  • Professional Installation
  • Removal
  • Maintenance

Stannah Contract & Plan Details

Warranty - 4.3 / 5

Stannah works in two different ways- in its UK headquarters, the company functions as a direct dealer, selling and servicing its products itself. In the rest of the world, Stannah provides stairlifts through its extensive dealer network. Warranty and contract information therefore, varies according to geographical location, but customers are sure to find new, certified refurbished, and rental options available. Though Stannah itself doesn't have a financing arrangement with a financial institution, the company's webpage does list a number of helpful resources for users on a budget. Since straight lifts range between $2,500-$5,000, (curved ones are approximately $8,500+), financing is probably a good idea. Stannah recommends that users who expect to need lifts for less than 18 months will probably find that a stairlift rental contract is a more cost-efficient solution.

How to Buy

Contract Type
Certified Refurbished
New
Rented

Warranty Fine Print

Every new stairlift comes with a 2 year comprehensive warranty and the first 2 services are free. We regret this offer is not available on products purchased through third party dealers or companies, or products purchased with the aid of a grant and is only applicable to residents of England, Scotland and Wales. Each stairlift purchased as reconditioned comes with a 12 month warranty and one free service. Rented stairlifts come with servicing and call-outs for the duration of the rental agreement.

Stannah Customer Service & Reputation

Customer Service - 5 / 5

Stannah has excellent customer reviews across the board, with satisfied consumers emphasizing it's high-quality service and efficient, safe, and stylish products. The company has a number of unique certifications and awards, most of which are British in origin. However, apart from the fairly common ISO 14001 and 9001, Stannah also holds the 18001 certification, indicating it meets the highest standards for health and safety management systems.

Support

Company Type
Dealer Network
Help & Support
Phone
Email
Articles

Reputation

BBB Rating
A+
Trust Pilot Rating
9.5 out of 10
Date Collected
2018-04-13

Certifications

  • ISO 14001 (Environmental)
  • ISO 9001 (Quality)

Company Profile

Full Name
Stannah Stairlifts
Company Website
https://www.stannah-stairlifts.com/
Headquarters
Watt Close East Portway, Andover, UK, SP10

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Customer Comments & Reviews

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Len J
6/29/2020
I can't say that the product is dependable. It stops in between the landings. The first time it happened six months ago, it took 3 visits from 3 different repairmen before they found the problem in the arm wiring. Six months later, the problem re-occured. I narrowed it down to the armrest where the switch is because the product worked with the remote but not the switch on the arm. He told me there was nothing wrong with the unit. A day later, the problems persisted. When I called for service, I was given a time slot and the tech didnt show up. I called a half hour after the time window and was told they meant to call me to tell me the tech was running late. I am dissapointed in... Read More

Richard C
1/25/2018
Really, what is the harm or foul in providing the manufacturer warranty and/or any Stannah (price involved) additional options? It would benefit the comparison process without the (often) painful process of obtaining the information via a "phone call". Shame on you Stannah!

Top Rated
Our Partner
  • Available in select locations
  • With 2,296 locations, Home Depot is the largest home improvement retailer in the US
  • Compact, ergonomically designed stairlifts come with several safety measures
  • Stairlifts provided by National Seating & Mobility
  • Four types of stairlift models, two straight and two curved
  • Installers are local, licensed and insured, and the company background checks everyone
  • Free staircase consultation (virtual or in-person)
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