We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more
  1. Home
  2. Stairlifts
  3. Acorn Review

Acorn Stairlifts Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
27 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Established in 1992, Acorn is a leading company specializing in the manufacture and installation of stairlifts. The company offers a free, in-home survey and quote valid for 12 months. The stairlift itself can be installed in a few days or as fast as the next day. Acorn’s innovative practices and attention to quality have paved the way to it exporting stairlifts to over 80 countries worldwide.
 
VISIT SITE
Call: (855) 374-7820

How is Acorn rated?

Breakdown

4.5/5
Cost and Maintenance
5.0/5
Features and Customization
4.5/5
Warranty
4.5/5
Customer Service

Overall Rating: 4.6 / 5 (Excellent)

Acorn Stairlift's commitment to quality, safety, and performance have earned the company's numerous awards. Acorn manufactures over 50,000 stairlifts annually that are sold worldwide. All three styles of stairlifts are easy to operate and comply with the European and international safety standards. Customers can easily request a free, no obligation in-home assessment and quote or ask to receive brochures or a DVD to research the products. Overall, Acorn might not offer the least expensive stairlifts, but if your budget allows it, their performance and warranty are well worth it.

Acorn Lifts

Features and Customization - 5 / 5

The company offers three models, the Acorn 130 for straight staircases, the Acorn 180 for curved staircases, and the Acorn 130 stairlift for outdoor spaces. Each staircase is assessed by a surveyor to guarantee that the equipment and installation are up to par. Acorn's stairlifts are independently tested to make sure that the equipment meets safety and quality standards.

Quick View

Lift Types
Curved
Straight
Outdoor
Commercial
Track Type
Slide Track
Hinge Track
Lift Capacity
350 lbs.

Features

Features
Padded Seat and Backrest
Diagnostic Digital Display
Joystick Controls
Push-Button Controls
Battery
Armrest
Swivel Seat
Foldable Chair
Call/Send Button
Safety Features
Obstacle Sensors
Footrest sensors
Seatbelt
Switch Controls

Additional Services

  • 24-Hour Repair Services
  • Free Staircase Assessment
  • Professional Installation
  • Maintenance

Acorn Contract & Plan Details

Warranty - 4.5 / 5

Acorn's stairlifts offers a standard 12-month comprehensive warranty that covers failure of any of the stairlift's components. If the product needs to be serviced, a service engineer will repair the stairlift free of charge. Customers who wish to extend their 12-month standard warranty can purchase additional coverage for a four year period. This plan includes a servicing agreement which ensures that a technician is available to visit a customer's home in as little as 24 hours.

How to Buy

Contract Type
New
Financing Options Available

Warranty Fine Print

Your Acorn Stairlift comes with a 12-month warranty as a standard. However, we can offer additional cover for a further four years, to keep your stairlift running smoothly and safely. Whether you choose a straight, curved or outdoor option, our Acorn Stairlifts come with a 12-month warranty as a standard. However, we can offer additional cover for a further four years to keep your stairlift running smoothly and safely. The most cost-effective way of giving your stairlift full cover is to take our extended warranty, which covers you for a further four-year period. This includes annual servicing, gives priority attention if assistance is required and covers all costs of repair. This includes annual servicing, gives priority attention if assistance is required, and covers all costs of repair.

Acorn Customer Service & Reputation

Customer Service - 4.5 / 5

Acorn Stairlifts' service begins with a free, no obligation survey and quotes valid for 12 months. In some cases, the stairlift can be installed the very next day. The company can also send customers a DVD, brochures, or they can call the toll-free number. Acorn Stairlifts has an A+ rating with the BBB with over 800 positive reviews. It's Trustpilot score could be improved, however. Finally, in addition to meeting the ISO certification, Acorn also meets all European safety standards, and the stairlifts are approved by The Arthritis Foundation.

Support

Company Type
Dealer Network
Help & Support
Phone
Email
24/7 Support
FAQs

Reputation

BBB Rating
A+
Trust Pilot Rating
3.2 out of 10
Date Collected
2018-04-16

Certifications

  • ISO 9001 (Quality)

Company Profile

Full Name
Acorn Stairlifts
Company Website
https://www.acornstairlifts.com/
Headquarters
7001 Lake Ellenor Drive, Orlando, FL, 32809

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Acorn Stairlifts
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

27 Customer Comments & Reviews

Loading Reviews ...
Bob E
12/30/2023
I have had my Acorn Stairlift for about 16 months. The personnel are professional and the product has performed in general as intended. The problem was a failure and the upside panel (key and light) let go as it has a poorly designed support bracket that ultimately cost me $342.

V
Veronica d
1/30/2023
My chairlift is almost five years old and I couldn’t afford the yearly contract anymore and once that expired the main computer board burnt out Needless to say they charge 500 for a new computer and 250 service fee so now we are here left with no chairlift Worse company

currlyqueen0227
9/7/2022
They will not come out and fix your stairlift. They just give excuses. Horrible service. Do not buy one.

messicksam3
8/29/2022
CAN GET BATTERY REPLACE AND WILL RETURN NOT PHONES NO DEALERS IN SALISBURY MD

miadanny1.mc
8/12/2022
DO NOT PURCHASE FROM THEM! Only had our stairlift for 4 months and its falling apart! Mom was coming down the stairs with it when the lover safety cover flew out, called Acorn, took over 3 weeks for someone to come out, when they finally did they said it will cost $250.00 plus the service call! When supposedly it has a year of warranty, and it hasn't been 10 months for the free maintenance service. YET they expect me to pay! PLUS stairlift makes a lot of squeaky noises as you ride on it and is not stable. WOULD NOT RECOMMEND THIS, for anyone who is in need for either themselves or a family member. Only selected 1 star cause I had to in order to post my review, if not then I would not give... Read More

kaidenrahmanian
3/17/2022
Do not buy acorn chairlift horrible customer service They told me to throw my two year old chairlift out Seniors beware DO NOT BUY ACRON CHAIR LIFTS

kaidenrahmanian
3/17/2022
DO NOT buy Acorn chair lift MY two year old one they told me to throw in the garbage horrible customer service Seniors be careful

J
J.J. S
3/1/2022
Please thank Tim McGuire for his excellent ability to guide us through the purchase of our new curved chairlift. We built our house two years ago. We finished the basement to accommodate my mother-in-law should she ever need to live with us (wide doors, walk in shower, etc. best lake view in the entire house). She contracted COVID while visiting us almost two years ago. After we nursed her back to health, she never left. She refused to live downstairs and stayed in the main house taking up 2 quest bedrooms. After multiple strokes, physical therapists, care givers, all interrupting our lives, we finally gave her a choice of 1st floor or nursing home. She now is the happiest she has been in... Read More

rickdorian51
2/18/2022
Frank here in Fort Myers is without a doubt the best technician I have ever had service for our Acorn stairlift Rick Dorian Fort Myers

dbell1027
12/1/2021
A salesman arrived exactly as scheduled and was very nice and friendly. He took all the dimensions and info necessary to build our stairlift. He also left me with a sheet where he needed 4 measurements to properly build the seat to accommodate my wife. I've been trying to call the number on the sheet for two weeks and all I get is a recording stating that they are experiencing high customer volume and to wait. I've waited for 30 minutes and no one every answered. I also tried calling every other Acorn number on the internet including their factory in Florida with no answer or was placed on hold with no answer. There has to be someone at that company but customer service doesn't seem to be... Read More

Top Rated
Our Partner
  • Request a free quote online
  • 20 years providing stairlifts in the USA
  • Next day installation
  • Comprehensive 12-month warranty
  • Carries a maximum weight of 350 lbs.
  • Arthritis Foundation’s Ease-of-Use Commendation
(855) 374-7820
VISIT SITE

Related to Stairlifts

Top Articles