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Banfield Pet Hospital Pet Insurance Review
98 Customer Comments & Reviews - see all comments
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Banfield Pet Hospital is a nationwide network of over 900 pet hospitals that offers an Optimum Wellness plan instead of traditional accident and illness pet insurance.
The plan offers in hospital services designed to diagnose, treat and prevent future medical conditions.
These include head to tail exams, nutritional consultations, and dental care.
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I chose this isurance plan for my cat after I had him spayed. I never used the service, only once when he got sick, otherwise it was a waste of money. I paid, 30 something dollars a month, and when I needed to take him in to be seen, I always walked out paying over 100.00 dollars, how does that work. Second time I ever had to take my cat, they did not know what was wrong with him and even though their company name is PET HOSPITAL, they could not treat him. I was told, your cat is going to die, if you do not get him to a hospital for animals. You mean like a Veterinarian, or like you? The doctor at the BANFIELD PET HOSPITAL said, this is not really a hopsital, instead it is only for... Read More
2 People found this helpful.
Avoid Banfield!
Banfield continued to charge me 8 months of payments for my "pet wellness plan" AFTER my dog was euthanized in a Banfield office! Unjustifiable. Heartless. Greedy.
1 People found this helpful.
First off, this review is not regarding the veterinarians serving the hospitals. I've had great experiences with the doctors. On to the reason for the ONE STAR REVIEW! I've had my dog in my family for 11 years. He's been a wellness customer for almost his entire life. For the past many years I've been charged for one pet, around 36 dollars a month, because I only have ONE PET. About five months ago I started to get charged about 86 dollars and some change. I called and was informed that, my agreement shows two dogs that aren't mine, and now I'm being charged for that amount. I informed Banfield that those are not my dogs and that I only own one. I've never paid nor taken these two other... Read More
1 People found this helpful.
If you have your pet on the "NEUTER" plan and do NOT use it, it EXPIRES. "USE IT OR LOSE IT" is their motto. YOU, the consumer have already PAID for the neutering service and if it "EXPIRES" then they give you NO refunds or credits toward the adult neutering!! In my opinion, this is STEALING money from a service the you have ALREADY PAID FOR!!
1 People found this helpful.
I took my pup to another vet in February and had a heart worm test done. I explained to them that I was going to get the medication from an online supplier. They would not cooperate with the online supplier. I had a coupon for a free check up for new customers at Banfield and decided that I would make an appointment to take my pup to Banfleld after I spoke with them and asked them if they would cooperate with Chewy.com in order to get the medication. I figured if I had to pay for another heart worm test and would still be cheaper to get the medication from Chewy.com. I went into my appointment at the Boynton Beach, Fl location and we saw Dr. Webb I gave her all of my pups records and she... Read More
1 People found this helpful.
This wellness plan is terrible. it is costly and kind of cheating i would say. i felt disgusted when i found their pricing. take your pet to HUMANE SOCIETY for same facility in a way cheaper price. i am done with them.
i would give ZERO star if available.
1 People found this helpful.
I took my daughter's yorkie to banfield for her scheduled dental cleaning. Vet advised me later in the day that the pup had a throat infection and could not complete the dental procedure. This was after blood tests and all other preliminary tests, etc. were completed. Vet suggested cultures be taken to check for severity of throat infection. I agreed with the vet's diagnosis and suggestions. When I went to get the yorkie I was handed a bill for over $300.00 dollars. I asked what all the charges were, and was told that they included blood and all other tests, cultures (I had already agreed to the extra charges for the cultures) and meds. I agreed to paying the cultures charges and... Read More
1 People found this helpful.
I spent a year with Banfield and I was unimpressed. I spent a year though because they scam you! Heavy. I went for the optimum wellness plan because my puppy was going to be needing shots and to be spayed - they will nickel and dime you for everything they can. I went to four different locations and each of them were a disappointment. They don't treat your animals with any warmth. One doctor even got upset when my dog jumped on him (again she was a puppy). All in all if you value your pets happiness and comfort- STAY AWAY!
1 People found this helpful.
Every time I have gone to Banfield, I have been impressed by the efficiency and friendliness of the staff.
1 People found this helpful.
This company is so bad. Its a scam, go somewhere else don’t make any plans with them
1 People found this helpful.
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- No enrollment or administrative fees
- Accidents, illnesses & emergency care
- Most claims are processed within 2 days
- Flexible premium & deductible options