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TruGreen Lawn Care Services Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
59 Customer Comments & Reviews - see all comments
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TruGreen is the largest lawn and landscape care company in the world, with over 3.5 million residential and commercial customers. The company is based in Memphis, Tennessee, and has branches all over the United States. TruGreen's maintenance plans feature fertilization, weed and pest control, aeration, soil amendment, and more.

How is TruGreen rated?

Breakdown

5.0/5
Services and Features
5.0/5
Plans and Pricing
5.0/5
Reputation and Customer Support

Overall Rating: 5 / 5 (Excellent)

TruGreen currently stands as the definitive alternative for lawn care across the United States. What it does, it does well; its lawn care solutions and individual treatments are thorough and highly effective. Although the company does not provide any services outside of traditional lawn care, it can work with landscapers to provide customers with a lawn that is both healthy and beautiful. Largely positive consumer feedback and reputation online further ensures that TruGreen customers will be satisfied with the company's work.

TruGreen Services and Features

Services and Features - 5 / 5

TruGreen makes up for its lack of additional services by offering one of the most comprehensive lawn care service packages in the US. Its science-based solutions are numerous and can help maintain lawns healthy no matter the location or time of year. TruGreen provides every single customer with a free lawn analysis to see what kind of treatment their yard really needs. Additionally, the company's services are available for both residential and commercial spaces. A number of video tutorials and in-depth articles further support consumers in their own lawn care endeavors.
Lawn Care Services
Fertilization
Aeration
Over-seeding
Weed Control
Pest Control
Irrigation
Sprinkler Repair/Maintenance
Soil Amendment
Tree & Shrub
Mulching
Service Availability
Residential
Commercial
Free Lawn Analysis
Yes
Organic Lawn Care
No
Seasonal Services
Snow and Ice Management
Online Educational Resources
Blog
Articles
Tutorials
Videos

TruGreen Plans and Pricing

Plans and Pricing - 5 / 5

TruGreen customers can either select the specific lawn concerns they have from a list or select one out of three lawn care plans. All three plans pay the same introductory price of $29.95 for the first application and include eight lawn visits per year. They also include lime soil amendment, aeration, weed control, and fertilization. Tree and shrub care is included in one of the plans, but can be paid for separately. Mosquito control is available as a standalone service. Every one of TruGreen's services includes a healthy lawn guarantee, and customers can call at any time to have their yard checked by local specialists.
Introductory Price
$29.95
Satisfaction Guarantee
Yes
Additional Services Price
Mosquito Control & Defense Treatment - starts at $79.95 per application, introductory price of $39.95

TruGreen Reputation and Customer Support

Reputation and Customer Support - 5 / 5

TruGreen's customer experience and reputation are some of the best in the lawn care industry. The business is BBB accredited and has an A+ rating on its page. On Trustpilot, it has a great 7.1 score from over 1,700 reviews. TruGreen's lawn care solutions are developed by a team of agronomic experts and local specialists. Moreover, the company is certified by the National Association of Landscape Professionals (NALP). Customers can manage their lawn care services online and through its mobile app.
Year Founded
1990
BBB Rating
A+
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
98
Trustpilot Rating
7.1 out of 10
Date Collected
2018-07-12
24/7 Hotline
No
Customer Service Hours
Depends on branch
Contact Method
Phone
Email
Mobile App
Yes
Online Account Management
Yes

Company Profile

Full Name
TruGreen Lawn Care Services
Company Website
Headquarters
1790 Kirby Pkwy #300, Memphis, TN, 38138

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59 Customer Comments & Reviews

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Maureen O
9/10/2019
Biggest scam going for fertilizer and mosquitoes- beware - such a huge disappointment to fall for this scam


U
UB
9/7/2019
I have been a TruGreen customer for a year and will not be renewing my services next year. My lawn got worse under their “care” and it ended up being more expensive than my regular Lanscaper as I had to have them come save my lawn at the end of the season. My main concerns: 1. You have no real control or guarantee that they deliver treatment / service as you expect. They subcontract to different firms that has no incentive to maintain the customer relationship, so they will use less applications than required as the sub-contractors are not held accountable for outcome. 2. Customer service is poor. They have chat function and call centers, but when you reach out they will only give... Read More


Kwang S
8/23/2019
True green lawn service is acceptable until your lawn has a problem. Once they realize that there is a problem they do everything they can not to fix it appropriately by cutting costs and then once the customer is so frustrated with the situation to the point that the customer quits they put the blame on the customer. . PS there call-center customer reps are hit or miss I had one making jokes at me when I was super frustrated about how poorly lawn looked. When I said I was not finding this funny he hung up. Oh and the healthy lawn guarantee is just marketing BS.


Ethan R
8/21/2019
Nearing the end of first year with them and my lawn is WORSE than when we started - weeds everywhere and they burned what grass I did have... no communication, no effort to resolve


Lorie E
8/19/2019
Make sure your home when they come in to do a service, otherwise they generally won’t even roll the hose out or walk on the lawn.


Chris C
8/14/2019
BAD CUSTOMER SERVICE, POOR COMMUNICATION, BAD MANAGEMENT I have been a Tru-Green customer for 3 years along with several people in my neighborhood. I am upset after talking with a local Tru-Green Manager, Bruce (Irmo, SC) My first question, which still has not been answered, is why have my treatments changed this year from all spray to all pellets? I would like a clear answer besides the answer I that I received from Bruce which was, "because someone higher up decided that it was good." I will say that the answer came with an attitude. I also asked, why Tru-Green has not been spraying for weeds during their visits. I work from home and see every application on my yard. In... Read More


Mariette D
8/12/2019
I was looking for weed control on our newbought house lawn. I talked to Justin of Trugreen who told me the weeds can be taken care of no problem, although he didnt see it (I told him to come over, he said he can see our lawn on google maps). He also said, if it doesnt work you dont need to pay. We had the house inspection done in the winter and the grass was in that spot not level. I asked him if he could fix it. He said he would send a machine in what could do that. (I can not remember the name of the machine, I am not from Canada originally) After the first spray, I called the company after 3 days as Justin told me to do that if I didnt see any results. They told me that my salesman... Read More


John D
8/12/2019
Absolutely the worst customer service !!! They will call to sell more services but will not call back if there is an issue with your lawn. My lawn now has more weeds than it has ever had since I started with TruGreen or should it be TruWeed !!!! My advise stay clear of this company.


AJ G
8/6/2019
Hired them and they burnt half my lawn in less than a month. I now have large yellow patches and missing grass ☹️ Update: Yellow patches gone and now just dirt. They killed my lawn


Gene G
8/5/2019
For a number of years I used services of TruGreen to maintain the lawn and bushes around my house. In a spring I would get a call from a representative of the company, I would explain what I expected them to do; they would promise me to get the results and I would send them checks. Unfortunately I was quite dissatisfied how my lawn look like and during 2018 season talked to technicians a number of times to express my dissatisfaction with the results – yellow and barren spots, uncontrolled weeds, etc. After the 2018 season I decided not to engage TruGreen anymore and hire some local firm to deal with my lawn, so when I received a communication from TruGreen offering to engage them for... Read More



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