TruGreen Lawn Care Services Review
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59 Customer Comments & Reviews - see all comments
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TruGreen is the largest lawn and landscape care company in the world, with over 3.5 million residential and commercial customers. The company is based in Memphis, Tennessee, and has branches all over the United States. TruGreen's maintenance plans feature fertilization, weed and pest control, aeration, soil amendment, and more.
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59 Customer Comments & Reviews
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This is my first year with TruGreen services which has been horrible! I signed up with the Virginia Beach location for my service. When I scheduled for my first service, my patio was being installed. I called and canceled. Two days later I found a sign in my front yard that my lawn had been treated. I've been trying to reach my representative for two weeks and his voicemail is full and he hasn't answered any of my emails or text messages. I paid for the year upfront. If I hadn't I would cancel immediately!
Very first application they never showed up, and I received a message that they were unable to provide my treatment with no explanation. I tried the chat on their app, and it would not load. I called their customer service number, and was on hold for over an hour with no one ever picking up.
I'd give them a zero stars if I could. Terrible service. I used them for my lawn for a while, but started to see all kinds of weeds. I tried working with them for about a year to try and resolve the issue, calling every time and asking them to come out when there was a problem, but they didn't seem to care. They were not at all proactive about coming up with solutions. I feel like they just showed up, sprayed whatever they had on their truck and sent me a bill. They never diagnosed the problem. Our lawn was almost completely destroyed, even after we spent a small fortune re-sodding at one point. I finally fired them and hired another company, and within a few months, my lawn was weed... Read More
Trugreen Service has regressed to the point where it is necessary for me to suspend service till I hear from an accountable staffer. Customer service is at its worst this month. 8 hour Callbacks is unmet. 1 week later and still awaiting callback. 48 hour email response is still in queue 1 week later. Cannot recommend Trugreen.
First of all Trugreen did a good job with the lawn.. Weeds were few and grass was healthy. Tech tended to work to quickly and there were several spots around edges and mailbox that needed work. My problem with them is that they auto renew contract with little to no notification. When they showed up in March 2021 with no notice I was told by tech that he was just given a list of lawns to do and hd no knowledge of contracts. When I called the company I was told the auto renew notice was on bills from last year. When I checked it was on the back amongst many rules that most people only read if there is a problem. They could have notified me by mail or email or phone. But they chose to... Read More
I used their service for 5 months and saw no difference. A different person came every month. On the last visit I told the person that I was not seeing any fewer weeds; I was seeing more. He said if they killed weeds it would kill the grass. At least my grass was nice & green, but when he left there were several places in the lawn that appeared to be burnt. I thought it might perk back up, but no such luck. Those patches are completely dead. Now I have to plant new sod again. I paid them to destroy my lawn. Horrible service!!
I would not give any stars if it were possible. I signed up for a full plan, and pre-paid for it up front. I followed the instructions left on my door after each treatment, and after having had all but one treatment, my yard looks horrible! I believe they burned my lawn. To add insult to injury whatever they sprayed on my lawn is now killing my large tree in my front yard. I did not want them back on my lawn, so I called and requested a refund for the last treatment in my plan, and was told I would not be able to get that refund. I will now be taking legal action.
I would NOT recommend this company! Horrible customer service (with the exception of a couple).
Absolutely the worst experience I’ve had with a company in my life, and im 70 years old.
Steer clear...go elsewhere.....these folks are terrible.
Don't trust TruGreen, I have had problems with this company and their empty promises for some time. I have been waiting for them for three weeks and I have talked to them 3 times during the past two weeks. I don't see how they stay in business. They do not stand behind their services.
Paul Burris
8/6/2020
Do not use TruGreen. Although I have used them for a number of years I found that slowly they upgraded my services without my consent and billed accordingly. Also my lawn was doing the best in years just last week. TruGreen came,sprayed something on the lawn , and now it's dead. Only three days later. They have done nothing about it and have not offered to fix the problem and restore my lawn. Do not use them.
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