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TruGreen Lawn Care Services Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
59 Customer Comments & Reviews - see all comments
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TruGreen is the largest lawn and landscape care company in the world, with over 3.5 million residential and commercial customers. The company is based in Memphis, Tennessee, and has branches all over the United States. TruGreen's maintenance plans feature fertilization, weed and pest control, aeration, soil amendment, and more.

How is TruGreen rated?

Breakdown

5.0/5
Services and Features
5.0/5
Plans and Pricing
5.0/5
Reputation and Customer Support

Overall Rating: 5 / 5 (Excellent)

TruGreen currently stands as the definitive alternative for lawn care across the United States. What it does, it does well; its lawn care solutions and individual treatments are thorough and highly effective. Although the company does not provide any services outside of traditional lawn care, it can work with landscapers to provide customers with a lawn that is both healthy and beautiful. Largely positive consumer feedback and reputation online further ensures that TruGreen customers will be satisfied with the company's work.

TruGreen Services and Features

Services and Features - 5 / 5

TruGreen makes up for its lack of additional services by offering one of the most comprehensive lawn care service packages in the US. Its science-based solutions are numerous and can help maintain lawns healthy no matter the location or time of year. TruGreen provides every single customer with a free lawn analysis to see what kind of treatment their yard really needs. Additionally, the company's services are available for both residential and commercial spaces. A number of video tutorials and in-depth articles further support consumers in their own lawn care endeavors.
Lawn Care Services
Fertilization
Aeration
Over-seeding
Weed Control
Pest Control
Irrigation
Sprinkler Repair/Maintenance
Soil Amendment
Tree & Shrub
Mulching
Service Availability
Residential
Commercial
Free Lawn Analysis
Yes
Organic Lawn Care
No
Seasonal Services
Snow and Ice Management
Online Educational Resources
Blog
Articles
Tutorials
Videos

TruGreen Plans and Pricing

Plans and Pricing - 5 / 5

TruGreen customers can either select the specific lawn concerns they have from a list or select one out of three lawn care plans. All three plans pay the same introductory price of $29.95 for the first application and include eight lawn visits per year. They also include lime soil amendment, aeration, weed control, and fertilization. Tree and shrub care is included in one of the plans, but can be paid for separately. Mosquito control is available as a standalone service. Every one of TruGreen's services includes a healthy lawn guarantee, and customers can call at any time to have their yard checked by local specialists.
Introductory Price
$29.95
Satisfaction Guarantee
Yes
Additional Services Price
Mosquito Control & Defense Treatment - starts at $79.95 per application, introductory price of $39.95

TruGreen Reputation and Customer Support

Reputation and Customer Support - 5 / 5

TruGreen's customer experience and reputation are some of the best in the lawn care industry. The business is BBB accredited and has an A+ rating on its page. On Trustpilot, it has a great 7.1 score from over 1,700 reviews. TruGreen's lawn care solutions are developed by a team of agronomic experts and local specialists. Moreover, the company is certified by the National Association of Landscape Professionals (NALP). Customers can manage their lawn care services online and through its mobile app.
Year Founded
1990
BBB Rating
A+
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
98
Trustpilot Rating
7.1 out of 10
Date Collected
2018-07-12
24/7 Hotline
No
Customer Service Hours
Depends on branch
Contact Method
Phone
Email
Mobile App
Yes
Online Account Management
Yes

Company Profile

Full Name
TruGreen Lawn Care Services
Company Website
Headquarters
1790 Kirby Pkwy #300, Memphis, TN, 38138

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59 Customer Comments & Reviews

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Trish H
6/25/2020
Not happy at all with their service. Never using them again. Been almost a week and no one has called or come out. They burnt our whole lawn. Ruined.


fishnparrots
6/12/2020
We have had issues with Trugreen for 2years. Always— we will fix it. Again, We would complain, they would come out and nothing improved. We asked them to follow up with their progress and they never did. We had expensive plush green grass that is now dying. I would not recommend them.


T
Terrence O
6/11/2020
So my last service was on April 22, 2020. Three times TruGreen scheduled my lawn treatment (May 22, June 5, June 10) and THREE times towards end of day even though the app shows in same neighborhood and indicated my lawn was next, they did not show up. When I called customer service, they said it indicated I had cancelled service??!! After the second incident, I called and requested am service as every time I seem to be scheduled last (1-6pm). While I am happy with the results of my lawn, I will be switching to another lawn care. Terry O


pamelaruffin47
6/2/2020
Terrible company. Service man went to neighbors house next door and did my service on his yard. I called customer service and it is terrible. I called. On day and they said they would have someone out, I called today and I was t on the schedule. Unreal. They were going to just charge me for the service that they did not do on my lawn. I asked for a mgr to call me back, let’s see what happens


edgardit011
5/12/2020
Customers be aware!! they will promise you the world for you to sign up with them, but their service is worst than HORRIBLE!!! if you are thinking of hiring them to take care of your lawn, you will be better off doing the work yourself. I have had them for a year and they did nothing!!. I regret switching to them!! Customers also be aware they will charge you for things that you do not authorize. I would give them a -1 star if it was available!!


J
John C
5/10/2020
I don't know where to begin. My experience has been a nightmare from day one and it borders on fraud. After using them the previous year, I cancelled my service because my lawn looked worse at the end of the season than before they started. In April I got a call from a salesman asked me to return as a customer. I explained to him what I needed. In addition to regular treatments, I needed to fill on bare spots so I wanted to include aeration and over seeding as my first service. He assumed that that would be fine and we settled on a price. He also offered a free soil test and free lime treatment if needed. I paid via credit card at the end of that call and though I would be taken care of... Read More


Michael S
4/14/2020
Trugreen Killed My Lawn and they want me to pay even after I had cancelled because the person I cancelled when I called was from another department so they kept charging me for services. I called cause my lawn is way worse than it was before they started their service. They aerated the lawn, came once a month and killed my lawn. The lawn is worse than it was before I hired Trugreen and I'm going to have to re-sod which is going to cost me thousands. DO NOT USE TRUGREEN they should be called TRUYELLOW.


C
Cheryl
2/21/2020
We moved into a property where the previous owner used trugreen. They continued to try and service our lawn after we explicitly told them not to and kept trying to bill us. For MONTHS I would go running out telling them to stop or they would come when we weren’t home and I’d have to call to get them to void them bill (which thankfully they did) once that stopped we have been getting calls weekly, if not daily. We have called both the local and corporate numbers and told them multiple times to stop calling. We have reported them. But the calls just keep coming. I don’t care what service they provide the constant harassment isn’t worth saving a few bucks on lawncare


S
Steve F
2/15/2020
The sales dept promised the world but when it came to a complaint, they ignore you. They hound you for extra services at additional cost, then they skimp on the added product. I gave them one years worth of a contract and was disappointed. When I complained about crabgrass, they said that it would die off soon enough. It did but not until it dropped seeds everywhere. Also never the same person doing the applications. They skipped one third of my lawn because they couldn't get too close to the lake. They charged me for that sq. footage then neglected that third. They talk a good game, but fail to fulfill the contract. They killed my neighbor's trees spraying them.


Kevin J
1/31/2020
Seeing no results for the cost Trugreen is charging me. I should have beautiful grass, weed free but not the case here. Extremely disappointed.



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