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Tokio Marine Atlas Travel Medical Insurance Review
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6 Customer Comments & Reviews - see all comments
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Tokio Marine is the largest and oldest Japanese insurance company. The firm does business worldwide and is headquartered in Tokyo.
In 2015, the company purchased HCC Insurance Holdings, a large American specialty insurer with experience in the travel insurance market. Through that acquisition, Tokio Marine now offers travel insurance under the name Atlas Travel Medical Insurance.
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6 Customer Comments & Reviews
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Its the worst insurance company I have ever worked with. Please dont buy this insurance. Very very bad customer service!
THIS IS A FAKE INSURANCE COMPANY!! Do not buy from Tokio Marine- they literally deny every claim saying it's a pre-existing condition. My mom had a urinary tract infection- and they claimed it was related to her BP and denied everything. They're underwritten by llyods of london- which is not a regulated insurance company so you cannot even file a complaint! You have to file a lawsuit against this worst scam company. There's literally a class action lawsuit against tokio marine for fraudulently denying claims: https://www.lieffcabraser.com/pdf/HCC_Class_Action_Complaint_2018.pdf . DO NOT BUY FROM THIS COMPANY!
Worst insurance company. Their website sucks, support team does not know what their website has. They did nothing until we filled the claim form and uploaded all the visit summaries and bills we paid. Later, they denied all the claims we submitted and their explanation of benefits document got messed up. I was told it may take whole weekend to get their website fixed. Finally, I was told I can appeal on the denied claims but they may get denied again.
DONT BUY THIS INSURANCE FOR SCHENGEN VISA
If you are buying this medical insurance for Schengen visa, don’t ever think about it, their policy letter is crap, it doesn’t even have “Schengen” word, which is essential requirement from the European embassies, I have asked for a refund, never paid me back.
AVOID! They are fraud! I wish I had read the reviews. Visited a doctor in August last year, now the clinic sent me the bill because they couldn't make the insurance company pay. I called Tokio Marine to make them pay for it. They said they had sent me a letter with info inquiry which I never received! I checked on the post office they never got anything from them. So they closed the case! They never paid my only claim. Please don't waste your money
Hello,
The Tokio Marine system for entering a claim seems rather Rube Goldberg at best; it does not even tell me when the claim is submitted.
And "30-45 business days, from the date of receipt" to have my very simple claim reviewed seems very excessive.
Why does it take so long?
Top Rated
Our Partner
Best Price Guarantee By Comparing Top Providers In A Single Platform
- Buy online and get instant coverage by email
- 24/7 emergency assistance worldwide
- Over 100,000 verified customers with 5-star reviews and $3.5 billion in protected trip costs
- Includes coverage from theft, trip cancellations, baggage loss and delay, medical expenses for hospital treatments
- Policies from trusted providers including: Travel Insured International, AEGIS, Global Trip Protection, Arch RoamRight and others