National General RV Insurance Review
ConsumersAdvocate.org
39 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
National General Insurance Company is a property and casualty insurer founded in 1920 in Winston Salem, North Carolina.
As one of the largest automobile insurance companies in the United States, National General offers a variety of insurance products, including personal auto, RV, motorcycle, and commercial auto insurance, with 24-hour claims processing and highly-rated customer support.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for National General RV Insurance
39 Customer Comments & Reviews
Loading Reviews ...
I'm a full-timer in Melbourne, Florida, and National doesn't even write a policy for this zip code. I leave when a Tropical Storm threatens
They Suck
They refuse to pay they Are tighter than a frogs butt. They hold you hostage. They make you have to take them to court to make them pay.
Why they are given #1?
look at all the bad reviews!!!
One of the worst rv insurance company's out by far. My 5th wheel had a power surge it burnt up a lot of things in the camper including the ceiling they gave me a line of BS why they would not cover the claim. BUYER BEWARE!
C
Caleigh B
Content Marketing Manager of National General RV Insurance
Official Response
Content Marketing Manager of National General RV Insurance
We are so sorry to hear about your RV, Robert. We'd love to take this offline, however, to discuss your case further. Is there an email or phone number we can use to contact you?
This company is the worst. I paid cash for a year of coverage on my 24' Gulfstream Vistacruiser mini Class C. Shortly after the policy was initiated I tried calling the agent that sold me the policy and his phone was disconnected. National General, after 4 hours of trying to contact them ( I had to finally call their claims line) was supposed to set me up with a new agent. That never happened. My policy expires tomorrow and I finally got a call from them. They transferred my call to an insurer in my area (I'm staying at my mother's house) and he couldn't even find my policy per the information that is on my insurance policy. I'm going to be living full time in my RV as I travel the... Read More
C
Caleigh B
Content Marketing Manager of National General RV Insurance
Official Response
Content Marketing Manager of National General RV Insurance
Robert, we regret to hear about your experience. We did experience technical issues last month, which briefly affected our phone system. We are otherwise always available to our customers to answer questions and encourage you to give us a call and we'll get back to you just as soon as we can. And while we know we can't please each and every customer, we're proud of the 92% customer satisfaction rating we've earned, and would love to improve your experience going forward.
2nd Year without any claims or accidents and increased and yearly premium increased 35%..
The customer service reason is that it was its yearly company correction.
So did everyone that had a auto policy in the US get a 35% increase also?
C
Caleigh B
Content Marketing Manager of National General RV Insurance
Official Response
Content Marketing Manager of National General RV Insurance
John, we regret to hear that your rates increased. The rates that customers pay are determined by a number of factors like a change in driving history, a move, so on and so forth. We always strive to offer savings and discounts, though, and would love to work with you to lower your monthly premium, if possible. If you're interested, we encourage you to give your National General agent a call.
I just learned by accident that if my RV is under the storage status of National General's insurance policy, and a hurricane is "in the news," my policy is placed under moratorium, meaning that it can't be switched to out-of-storage status, meaning you have no collision or liability coverage. But policy holders aren't notified that they aren't covered, which contradicts Good Sam's advice that evacuees from a hurricane should take their RV. If you take it out of storage on the weekend like I did and you call to leave a message (no humans around on the weekend) that you want to be switched from storage status, you're driving your RV illegally, without liability or collision, and at great... Read More
How can they have a 10/10 rating when all of the reviews are Terrible?? Just learned that they are no longer writing new policies in Arizona. Wonder if that means they are facing some legal action(s)? One can only hope!
NGIC denied my claim for water damage caused after driving through a severe thunderstorm. It took close to 3 months for them to deny the claim, clearly it was a loss caused when water entered one of the rear, top running lights on the Airstream. I could go on for pages about the information I provided their claims representative, not to mention the service provider who was to do the repair. NGIC is a fraudulent company that has employees to twist the truth, am being kind, and lack even the basic customer relations and communications skills. I would NOT renew my policy if they offered it to me for free. If you have them, drop them, if you don't look elsewhere.
C
Caleigh B
Content Marketing Manager of National General RV Insurance
Official Response
Content Marketing Manager of National General RV Insurance
Chandler, we're sorry to hear about your RV. We hate to hear that you incurred any kind of loss. We cannot, however, comment on any of the specific details provided in your review as that's confidential claims information. We can assure you, though, that we thoroughly review each claims case before making a determination. And if ever you have any questions, we encourage you to contact your claims agent directly. Thanks again, Ed.
I have recently returned from deployment to find a large tree branch has punctured the roof of my RV. There was a lot of water damage to rear end of roof, back wall and rear interior floor and the electrical system is messed up (keeps blowing the 40amp fuses). My adjuster informed me that National General insurance does not cover long term damage as the ply wood in the back wall, roof and floor was rotten and delaminated from the fiberglass siding. She said I should have put a tarp on the roof to avoid any other damage. I informed her that I was on deployment to the other side of the world and was unable to do so. After sending out someone to survey the damage, she was kind enough to... Read More
Caleigh B
Content Marketing Manager of National General RV Insurance
Official Response
Content Marketing Manager of National General RV Insurance
Dan, we certainly hate to hear about your experience. Please know that we're reviewing your claim to see how we can better the situation going forward. If we have any questions or need any additional information, we'll be sure to get in touch with you.
Over two months on a hail damage claim. The damage is obvious to the roof. Three adjusters have come out. First too obese to climb a ladder. 2nd incompetent, third seemed like he got it. Now National General has not responded to email. I have avoided getting a lawyer because I thought they were acting in good faith. My truck, damaged in the same storm, has already been repaired by USAA insurance. They may eb cheap; but you get what you pay for I guess.
C
Caleigh B
Content Marketing Manager of National General RV Insurance
Official Response
Content Marketing Manager of National General RV Insurance
Wayne, on behalf of National General Insurance, please accept our apologies. We regret that you weren't able to get your RV repaired in a much quicker fashion, and always strive to get our RV customers back on the road as quickly as possible. Please know that we take your feedback very seriously and will be sure to share it with our leadership team.
- ← Previous
- 1
- 2
- 3
- 4
- Next →
Our Partner
"Turn Off" for liability & collision during storage - Save 53%
- Top rated choice: A+ BBB rating
- Cover your personal belongings or attachments
- Full-timer coverage options
- Mexico insurance options available
- Total Loss RV replacement
