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Pets Plus Us Canada Pet Insurance Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
54 Customer Comments & Reviews - see all comments
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Pets Plus Us is a pet insurance provider offering coverage for Canadian pets. The company permits pet owners to purchase insurance against accidents only, accidents and illnesses, and routine veterinary care. You can choose your own co-pay with Pet Plus Us covering either 70%, 80%, or 90% of eligible claims. The insurer is located in Oakville, Ontario.

Pets Plus Us is a fairly new pet insurance company that provides pet insurance services in Canada. It offers three major types of pet insurance policies, Accident, Accident and Illness, and Wellness Care. Policies are also offered separately for cats and dogs with three distinct deductible and co-pay options for each.

Plan Details

Waiting period

Accident 48 hrs. Illness 14 days. Additional benefits 48 hrs.

Out of country coverage

Yes, when traveling within the United States with your pet.

Age limit

No, however dogs 8 years and older (6 years or older for giant dog breeds), and cats 8 years and up must complete Senior Requirement testing. 

Annual deductible

Age-based, annual deductible

Claim limit

$5,000 Accidents Only 

Accident and Illness Plans $7,500 or $15,000

Cancellation policy

Cancellation takes effect on the next month’s payment due date following the date the cancellation request was received. A refund of the premium paid will be given when a request for cancellation is made 30 days from the date of a completed application.

How much is it going to cost you?

Co-pay and co-insurance

Your share 10%, 20%, 30% (Accident and illness plans)

Your share 20% (Accident plan)

Deductibles

Accident Plan

$100 annual deductible

Accident and Illness Plans

You choose from three options. Deductible increases are based on the policy anniversary date and not your pet’s birthday

Dogs

Pet’s Age

Option A

Option B

Option C

Under 5 years

$100

$200

$300

5 to 10 years

$300

$400

$500

Over 10 years

$500

$600

$700

Cats

Pet’s Age

Option A

Option B

Option C

Under 5 years

$100

$200

$300

5 to 10 years

$200

$300

$400

Over 10 years

$300

$400

$500

Reimbursement policy

Not later than 6 months from treatment date or within 60 days of the date when your policy terminates.

What does it cover?

Accident and Illness Plans

  • Hospitalization
  • Surgery
  • Hereditary conditions
  • Diagnosis
  • Prescriptions and medications
  • Behavioral therapy
  • Veterinary services
  • Prescription diet foods 
  • Prescription diet foods (up to 2 months per policy year, limit of $50/cat, $200/dog)
  • Medical devices (up to $1000)

Alternative therapies covered:

  • Acupuncture
  • Chiropractic services
  • Hydrotherapy
  • Massage therapy
  • Physiotherapy

*** Co-pay and deductibles applies

*** Alternative therapy treatments covered if provided by a licensed veterinarian and related to an eligible accident or illness

Wellness Care

Pets Plus Us offers Wellness Care as a stand-alone plan. With it, you pay your monthly fee and schedule veterinary appointments according to your pet's age and selected Wellness Care benefits. You are then reimbursed for 100% of the pre-selected services.

Puppy/ kitten 7 weeks - under 1 year

  • Fecal test
  • De-worming
  • Spaying or neutering
  • Microchip
  • Three visits (2, 3, and 4 months of age) for physical exam and core vaccinations.
  • Blood profile
  • Flea treatment and prevention
  • Heartworm testing
  • Heartworm prevention

Dog/ cat 1 year - under 8 years

  • Exam and vaccinations
  • Blood profile
  • Fecal test
  • De-worming
  • Urinalysis
  • Dental care
  • Nail trim
  • Flea treatment and prevention
  • Heartworm testing
  • Heartworm prevention (dogs only)

Pets ages 8 years and over

  • Exam and vaccinations (1 exam/ policy period)
  • 6 month follow up exam (1/ policy period)
  • Blood profile
  • Fecal test
  • De-worming
  • Urinalysis
  • Nail trim
  • Dental care
  • Heartworm testing
  • Heartworm prevention (dogs only)
  • Flea treatment and prevention

Additional benefits

  • Boarding kennel or cattery fees—up to $1,000 per incident if you’re hospitalized and can’t care for your pet
  • Cremation and/or burial if related to a covered condition—up to $1,000 if your pet passes away
  • Holiday trip cancellation—up to $1,000 per incident (If your pet has a medical emergency)
  • Lost pet advertising and reward—up to $1,000 per incident (if your pet goes missing)
  • $50  tribute donation to a pet charity in honor of your pet (if your pet passes away)

*** No deductible or co-pay applies to any of these Additional Benefits.

What’s not covered?

Accident and Illness Plans

  • Pre-existing conditions
  • Any reproductive system expenses (spaying, neutering)
  • Vaccinations and routine procedures
  • Elective procedures
  • General policy exclusions

Free Blue Ribbon Benefits

When you purchase a Pets Plus Us policy, you become a Blue Ribbon Benefits member. Blue Ribbon Benefits include:

  • Free access to the Pet Poison Helpline, our PetHelpFoneTM and Compassionate Care Line
  • Up to $1,000 in Emergency Medical Coverage if your pet incurs a life-threatening injury while lost.
  • A subscription to Modern Cat or Modern Dog magazine.

Please note Blue Ribbon Benefits and FLEX Care are not offered in Quebec, and related documentation is published in English only.

Summary

Pets Plus Us is a good pick for pet insurance as the company does not discriminate based on age or increase premiums based on claim history. However, annual deductibles do increase every five years but will never go up more than $100 at a time. It's also worth pointing out that Pets Plus Us' deductible only has to be fulfilled annually and not on per condition/incident basis. The company will also cover alternative treatments so long as they are administered by a licensed veterinarian. 


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Customer Comments

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T
Terri G
5/15/2018
*** REVISED *** After getting off to a bumpy start - which turned out to be due to some miscommunication by my veterinarians office and not the fault of Pets Plus Us - I was put in touch with an Advocate Pack Leader... She explained exactly why our claim was initially denied, outlined how we could appeal the decision, forwarded my appeal to a claims manager, and our claim was reassessed as payable. This was done quickly too! I submitted the letter from my veterinarian at approximately 5:30 pm and had a reassessment result before noon the next day - less than 24 hours. Now my only regret is how quickly I jumped to a negative review - I should have taken some time to settle down... Read More
12 People found this helpful.


jim.christensen
8/9/2019
Terribly difficult to cancel. Not by phone, they lose your emails. Very disorganized.
9 People found this helpful.


scofenn54
12/28/2019
Insurance companies are out to get your money and they will do everything possible to not pay out. Put your money away and forget this company. I was told, no I do not need a vet check up every year but when making a claim it was denied for the very reason.
8 People found this helpful.


Mile D
12/24/2019
I don't just understand this ..... 26 comments 20 of which are very bad and rated 4 stars out of 5. In short, don't waste time and money with this company. I cancel my policy after 7 months. SHAME
8 People found this helpful.


D
D F
11/22/2019
Extremley disappointed in their cavalier attitude. Their phone message says they care… well that is not the experience I have had with them in the first month since taking a policy with them. Perviously I had always used trupanion, but thought I would support the local economy. I took out a policy on my pup. I am aware of the exclusion periods and thats fair, thus when she had a urinary infection within that period I had no concerns that she would not be covered. I am however extremley angry at them that on the visit for the tract infection I brought up to the vet that she had eat a leaf while in the garden and hacked it up but to be on the safe side can you check if there was... Read More
8 People found this helpful.


Trevor S
2/29/2020
Worst customer service ever. I have been trying for the last 2 months to get our claim processed. Countless emails regarding extra documentation that we have already sent, which they have lost, and we are still trying to get reimbursed as per our policy. Avoid this company at all costs!
7 People found this helpful.


kellerguilherme
2/6/2020
Worst decision ever! DO NOT WASTE YOUR MONEY! After almost 11 months of paying the monthly premium, they decided to request my dog's health history. In the meantime, after taking out insurance, my dog's blood test found that he had been exposed to Lyme disease. He's not sick and had never had any symptoms or episodes related to the disease. Even though, after almost a year paying, they decided that the insurance will not cover anything related to Lyme disease. They considered that as a pre-existing condition. All I want now is my money back. Also, they have sent me the documents with wrong information about my dog for FOUR TIMES. I believe they will use it as an excuse to no refund me if... Read More
6 People found this helpful.


A
Amanda
3/28/2017
Fantastic company, highly recommend! I use it for all 4 of my pets and have never had any issues with pay backs. Processing times leaves something to be desired but the company is so good for covering everything it does not matter!
6 People found this helpful.


rikkroondijk
3/23/2021
I have got to say with my previous dogs I never had any problem with Pets Plus However now since we adopted a 6 year old re-homed dog end of August 2020 i have nothing but trouble. There is very little medical history, 1 previous vet report about neutering and shots. I have been paying Pets Plus us since September, 6 months, they keep asking for the same information that they already have and confirmed receiving in September by email. Now they cannot pay out claims from our vet because of "missing" information, information that they confirmed to have received September 16. They refuse to acknowledge that they sent me an email confirming that they received the info. never seen... Read More
4 People found this helpful.


njohnson1171
2/20/2021
We were switched to this company when PC dropped out of the pet insurance market. Pets Plus us is the worst. Having worked in insurance for 8 years I understand what a contract of indemnity means. They seem to delay every decision in perhaps the hopes that we will give up. Mid year our policy renewed and due to our dogs age we went to a $500 copayment. Fair enough, its in the contract after all. Our dog gets $200 of allergies shots every month so no doubt this is a financial loss for them. After the first 3 treatments were under the copay, the next 2 mysteriously didn’t show in the online portal. Our vet sends the bills but they never show up so I send them manually. I have tried three... Read More
4 People found this helpful.



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