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PHH Mortgage Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
10 Customer Comments & Reviews - see all comments
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PHH Mortgage is a leading provider of mortgage and home refinancing services in the United States.

It is the one of the largest mortgage provider and originator of residential mortgages.

PHH Mortgage was able to close billions in mortgage financing in 2014 alone.

House Types

  • Single Home
  • Townhome
  • Condo
  • Multifamily dwelling
  • Investment property

Types of Mortgage

  • Fixed Rate Mortgages
  • Adjustable Rate Mortgages
  • FHA Mortgage
  • VA Mortgages

Qualifying

Prequalifying

  • Information on home to be purchased or for refinancing
  • Residence history (2 years)
  • Employment history (2 years)
  • All bank information including outstanding loans

*** Prequalification process can only start once a call is made

Mortgage Rates

 

Rate

APR

Monthly Payment

30 Year Fixed Rate Mortgages

3.875%

3.974%

$705.36

10 Year Fixed Rate Mortgages

2.940%

3.191%

$1444.27

7/1 Adjustable Rate Mortgages

3.210%

3.260%

$649.53

5/1 Adjustable Rate Mortgages

2.960%

3.162%

$629.18

Rates are based on a home purchase of $150,000 with a 70% LTV.

Adjustable Rate Mortgages may increase or decrease after a specific period of time accordingly.

Mortgage Rates at PHH Mortgage

PHH Mortgage offers homebuyers a variety of mortgage solutions to help answer their mortgage needs.

Mortgage rates are competitive but requires above average credit scores.

It does, however, give homebuyers with low credit scores or low down payments the opportunity to purchase a home with its FHA or VA loans.

One of the top mortgage companies in the country today, PHH Mortgage is definitely one option you look into.  


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10 Customer Comments & Reviews

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marilyn.schneider51
7/23/2022
THESE PEOPLE ARE THE WORST! Charged us $35 to send someone to our house to "verify residency" when we had already submitted the paperwork twice and called once t verify. Refused to refund the money when we challenged the charge. The person sent to "verify residency" did not identify herself and wanted pictures of our driver's licenses and social security cards. We sent her packing!!! Have had no cooperation in getting this resolved.


D
Danny G
2/10/2022
WORST LENDER EVER! DO NOT WORK WITH THEM. I was planning on refinancing my home and as my existing Lender I thought I would start with them. We went through all the underwriting and I paid $770 out of pocket for an appraisal. When the appraisal report was completed I found another lender that I was referred to by a personal friend. They offered the same loan amount with a lower interest rate and 75% LESS origination fees than what I was offered with PHH. When I requested that PHH transfer or release the appraisal that I paid for to my new Lender they delayed my request for about a month before finally stating that they would not release my appraisal. In addition, any time I attempted to... Read More


dianehorton7
8/14/2021
Do not under any circumstances use PHH, OCWEN etc etc. Just look into how many times they have been sued. Several class action suits and many different states. They fraudulently foreclosed many customers who became homeless and it took years before they received justice. They charge illegal fees, falsely claim payments weren't made, don't answer calls, the list goes on and on. I had my loan with Ocwen then PHH "purchased" the company though Ocwen is still part owner or some nonsense. My initial contact from PHH was a mortgage refinance offer that stated at the bottom *This is an attempt to collect a debt, if the information is incorrect, please disregard. Like I said STEER CLEAR!


P
Pamela S
3/20/2021
Communication from you states that this website is where one can pay escrow shortage but cannot locate option to do so. This is typical of this company. you make it very difficult to navigate site or locate options. obviosly is has not been tested by actual users prior to activation.


T
Tony B
2/4/2021
It would be nice to have some addresses for mailing bills and other correspondence. .


J
Joyce R
2/1/2021
Why is your website in a loop and will not allow me to pay online?


T
T M
2/22/2020
As typical companies go, as long as all you do is make your payment ALL IS WELL. But one servicing issue and just like most mortgage servicing companies, all bets are off. For 4 years and 9 months, I have paid and received balance information from PHH Mortgage via Quicken software. In the last 3 months, nothing but error messages during the download. Called PHH Mortgage and they say they don't even know what Quicken is. And even after transfer to an "escalation" manager, he does not know what Quicken is. So why the sudden change? Well obviously since they don't even know about Quicken software, no one could help in any way. In fact, the manager challenged me on whether I had actually... Read More


J
Jean H
6/20/2019
PHH is not the the best when you have a claim. I have been getting a run around trying to get money released. They ask for forms, I send them they are not accepted for some reason. I call, talk to a customer rep. They tell me all is OK, I then go on line that next day it is not OK. You can never speak to the same person twice. Forget about talking to a manager, I waited 1 hr to talk to a resolution specialist, same thing. All OK until a day or two later. When I called back and asked for a resolution specialist was told they had the day off. They have almost $40,000.00 and I can not get it, i’m having to pay out of my pocket to get my roof taken care of.


phall6688
5/6/2019
PHH is a bad mortgage company that customer service is better very bad you can't get any help no one there knows anything I ask for help for a while and have not receive any yet I will give them zero rating


P
P
11/25/2016
I had my mortgage with this company for 2 years after it was purchased by them from my builder's lender. It was a nightmare from beginning to end. They were rude unresponsive and couldn't ever get my taxes & escrow account correct. If I had not sold my house this year I would have refinanced my loan just to get away from them