We may earn a fee if you click on the links below. Compensation does not determine ranking. Not all brands are included. Learn more

CrossCountry Mortgage Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
29 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Founded in 2003, CrossCountry Mortgage is an Ohio-based nationwide mortgage lender offering a wide range of purchase and refinance loans.

Since its inception, the company has expanded its area of coverage and is now licensed in 50 states, with over 130 branches from coast to coast.

The company boasts an A+ rating with the Better Business Bureau (BBB), with mostly positive comments on its profile highlighting the company’s customer service and smooth underwriting process.

How is CrossCountry Mortgage rated?

Breakdown

4.0/5
Lender Types
5.0/5
Available Mortgage Types
4.5/5
Customer Experience
4.3/5
Reputation & Transparency

Overall Rating: 4.4 / 5 (Excellent)

CrossCountry Mortgage is a leading online lender offering an ample selection of purchase and refinancing loans as well as helpful resources for first-time homebuyers.

The company’s website is easy to navigate, and its online forms are a breeze to complete, yet CrossCountry mortgage’s services are geared towards borrowers who want to start their loan application online and then work with a loan officer that will guide them throughout the rest of the process.

Although there are few online reviews for this company, everything indicates that CrossCountry meets all the requirements to be considered a top-tier lender.

Any prospective borrower, even those simply looking to compare rates, is sure to find CrossCountry an option worth considering. Because the company’s website is designed with consumer experience in mind, the company is ideal for first-time home buyers who are looking for an excellent source of information regarding the home warranty purchasing process, and who might benefit from working with a professional instead of carrying out the whole process online.

CrossCountry Mortgage Loan Specifics

Available Mortgage Types - 5 / 5

CrossCountry Mortgage is now a full-service lender offering a vast array of mortgage loans including conventional fixed and adjustable-rate mortgages as well as jumbo, FHA, VA, and USDA loans.

The company offers serval types of Adjustable Rate Mortgages (ARMs), which mainly differ by the length of the period in which your rates will be fixed and how often your interest rate can change after that fixed period ends.

The most common are 3/1, 5/1, 7/1 and 10/1 ARMs, with the first number representing the years your interest rate will be fixed and the second number representing how often the interest rate can change after that fixed period. An ARM might be the ideal mortgage type for you, but in order to determine that, you should consider its pros and cons. ARMs offer consumers the possibility of a lower initial interest rate than they would get with a fixed rate mortgage, there’s also the chance that the rate and monthly payments might decrease, depending on the market rates.

You can also set a limit on rate increases. Regarding cons, because an ARM is “adjustable” and is affected by market rates, there’s a chance you could end up paying more after the introductory period ends if your interest rate increases. It’s even possible for the interest to be higher than it would be on a fixed-interest loan.

The company’s fixed-rate mortgages, on the other hand, are ideal for those consumers who are looking for consistency. Because fixed-rate mortgages function with the same interest rate throughout the mortgage’s whole lifespan, consumers don’t have to worry about surprise increments on their monthly payments, which also makes it easier for consumers to plan out their budgets. Consumers also have the option to refinance their fixed-rate mortgages if the market rates were to go lower than your fixed interest rate in order to lower their monthly payments. CrossCountry offers fixed-rate mortgages with term lengths between 10 years and 30 years. Although these types of mortgages usually come with an initial interest rate that’s higher than an ARM rate, fixed-rate mortgages might be perfect for you if you’re looking for consistency, predictability, and you’re OK with higher initial payments.

CrossCountry Mortgage’s non-conforming or jumbo loans allow applicants to borrow up to $3 million, yet there doesn't seem to be a minimum loan requirement. Jumbo loans can also be fixed rate mortgages or adjustable rate mortgages and can vary in their term length, which means these loans can also be customized to better fit each consumer’s specific needs.

The company also offers VA loans, which are backed by the U.S. Department of Veterans Affairs. These loans offer benefits to qualifying veterans including competitive interest rates, no down payments, refinance programs, limits on closing costs, no penalty fee if you pay off the loan early, no appraisal required on some of the company’s refinance loans, and up to 100% financing with no mortgage insurance.

CrossCountry also offers a three-step pre-qualification process, which entails speaking with a loan officer to determine different loan options the applicant may qualify for.

Types of Mortgage Loans Offered

  • Fixed Rate 10 Year
  • Fixed Rate 15 Year
  • Fixed Rate 20 Year
  • Fixed Rate 30 Year
  • 3/1 ARM
  • 5/1 ARM
  • 7/1 ARM
  • Jumbo Fixed Rate
  • VA Fixed Rate
  • FHA Fixed Rate
  • USDA Loan

CrossCountry Mortgage Customer Experience

Customer Experience - 4.5 / 5

CrossCountry has a FastTrack Credit Approval program that allows qualified borrowers to close their mortgage in as little as 21 days.

The company also offer a hassle-free pre-approval and quick online quotes, which don't require personally identifiable details such as the applicants Social Security number.

One of the best things about CrossCountry however, is the wealth of excellent resources the company offers prospective borrowers on its website, including articles, videos, calculators, frequently asked questions, and even a glossary of commonly used terms. The company also provides a home buying guide with detailed step by step instructions on how to buy your first home. The guide covers prequalifying, understanding your credit report, meeting your licensed loan originator, estimating your expenses, getting pre-approved, finding the right realtor, house hunting, starting the loan process (and what documentation and information you will need to provide), making an offer, getting a home appraisal, and setting a closing date, time and location. Two other great resources on CrossCountry mortgage’s website are a guide for understanding down payments and a guide for understanding tax advantages.

Well-informed consumers and aspiring homeowners are sure to appreciate this company's customer-centered approach.

Online Features

Online Application
Yes
Online Quote
Yes
Additional Tools and Resources
Mortgage Calculator
Affordability Calculator
Help Articles
Videos
SSN Required for Quote
No

Loan Closing Time

21 days

CrossCountry Mortgage Qualification Requirements

Qualification Requirements - 4.5 / 5

Like most lenders, CrossCountry offers few details about its borrower qualification requirements.

Nevertheless, it should be safe to assume the company has minimum credit and income requirements, in addition to standard qualifications like being at least 18 years of age and a U.S. citizen.

The company does state it doesn’t have any debt-to-income ratio restrictions for FHA loans and minimum down payments through these programs can be as low as 3.5%.

Key Requirements at a Glance

Minimum Down Payment
3.5%

CrossCountry Mortgage Lender Reputation

Reputation & Transparency - 4.3 / 5

Since 2003, CrossCountry Mortgage has been a direct lender of conventional loans that meet the underwriting guidelines of government-sponsored entities Fannie Mae, Freddie Mac, and Ginnie Mae.

The company is accredited by the Better Business Bureau and has an A+ rating with the organization. It’s important to note that this score is not based on customer feedback. That being said, the majority of the comments and reviews on the company’s BBB profile are positive, with most consumers highlighting the company’s customer service and the ease of the underwriting process.

There are few consumer complaints against CrossCountry on the CFPB's database and, according to the NMLS, there has been less than a handful of regulatory actions taken against them.

If you want to know more about the best mortgage rates you can find, read our review of the Best Mortgage Rates of 2018.

Key Facts

Lender Type
Direct Lender
Year Founded
2003
BBB Rating
A+
Trustpilot Rating
1.9 out of 5
Collection Date
2018-02-06

Complaints & Regulatory Actions

Nationwide Mortgage Licensing System ID
3029
The Nationwide Mortgage Regulatory Actions
3
Consumer Financial Protection Bureau Complaints
43

Company Profile

Full Name
CrossCountry Mortgage
Company Website
Headquarters
6850 Miller Road, Brecksville, OH, 44141

Leave a comment for CrossCountry Mortgage
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

29 Customer Comments & Reviews

Loading Reviews ...
babyboy091
5/30/2020
This whole process started with Gary an HMC wit Cross Country mortgage who reached out to my grandmother to solicit his services to help her get out of her reverse mortgage making promises he couldn’t keep and misleading her and providing her misinformation about the process of what he could actually due. My girlfriend and I were brought into the process later so we could purchase the home from the reverse mortgage company. Seems like all he and his manager James Foti the originating branch manager wanted was to get an application going so they can get paid from it, but ended up dropping the ball and ignoring us through the process making it a very difficult one while also impacting our... Read More


joeymontera
1/28/2020
THIS COMPANY TOLD ME TO KEEP MY ESCROW MONEY FROM MY PREVIOUS ACCT. SO I DID THE GUY KEPT SAYING KEEP IT ITS YOURS SO I DID WELL ON MY LOAN THEY FORGOT TO PUT MY INSURANCE AND TAXES IN MY PAYMENTS CONVENIENTLY. SO THERE WAS A SHORTAGE IN MY ESCROW ACCT AND THEY RAISED MY PAYMENT ALMOST 400.00 DOLLARS PER MONTH AND WHEN I SENT THEM ALL THE EMAILS WHERE THERE GUY TOLD ME TO KEEP IT AND DONT WORRY. MY CONTRACT SAYS 1123.00 PER MONTH BUT THEY SAY IT IS 1523.OO HAS ANYONE EXPERIENCED THESE LIES FROM THIS OUTFIT I NOTICED WHERE A FEW PEOPLE HAVE RUN INTO THIS WHERE THE ESCROW ACCTS WERE MESSED UP AND THEY ADDED IT TO HERE PAYMENT.


A
Amanda
12/12/2019
BAIT AND SWITCH - they either have no idea what they're doing or they intentionally skew the numbers to make it look better than it is to rope you in - which by the way is illegal. The initial LE intentionally had prepaids and pay off/loan amount way too low to make it look like it met the VA's NTB and 36 month recoup. In reality once actual figures are adjusted it wouldn't qualify- I'd either have to bringing in THOUSANDS out of my pocket to keep the loan amount low or take a higher rate with less cost. It seems they count on consumers knowing nothing about the process to lure them in with the "low rate" and not look at the details.


A
art
11/18/2019
Terrible customer services, not helpful and basically will waster an hour of your day to achieve nothing but waiting on hold for hours and hours. Absolutely the worst mortgagee company I have ever come across, should not be in business.


S
Sonny_
10/8/2019
Great company! I’ve refinanced with them in the past and they recently helped me purchase a new home. I can’t imagine working with another company or Loan Officer. They have my business for life.


D
Demani S
8/27/2019
I was contacted by Patrick Pisano of CrossCountry Mortgage to do a refi on my home. I told him that the refi would not work because my credit score wasn't high enough and I had a few late payments. Patrick told me that they had they had programs that would work for me and wanted to run my report to see for himself. I allowed him to run the credit and he said that based on the credit report I qualified to get the refi done. So I allowed him to move forward. I provided him with the information that he asked for. He asked for my credit card to order an appraisal. I asked him to have the load go into underwriting before I paid for any. He told me the appraisal needed to be ordered before the... Read More


rsamson826
6/14/2019
DO NOT USE THIS COMPANY !!! Once our loan was completed the person handling it sent out an email with all the final documents. You would normally think this is a good thing. But unfortunately THEY SENT ALL MY INFORMATION TO A TOTAL STRANGER, yep, wrong email address they said. Oh, don't worry they said, we will ask them to delete it. REALLY !!!! That is your answer to providing my name, address, birth date, social security number AND all my bank account numbers to a total stranger ???? So bottom line is: if you want your identity stolen, you want massive amounts of fraud on your accounts, then use this company.


A
Antwonette
8/28/2018
Poor service won’t answer calls was not a help to me or my husband


B
Barry C
8/9/2017
Crosscountry is not a honest company. They told me one thing on the phone but then after we signed all the documents it was another. They told me that I would get my escrow money from my previous lender to offset the closing cost but then I found out they had my previous mortgage holder send the money to them. And of course the kept it and said they needed it to make the deal work.