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Lifeline Medical Alert Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
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Lifeline is a Massachusetts-based medical alert provider. Originally Lifeline Solutions, the company was acquired by Philips in 2006, and then Connect America in 2021. With both wireless and landline options, this company’s medical alerts can be used at home or on the go. Features include auto alert and quick dialing, and their fall detection software boasts a 95% success rate.
 
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How is Lifeline rated?

Breakdown

4.5/5
Monitoring
4.5/5
Equipment
5.0/5
Contract and Price
4.5/5
Reputation and Certifications

Overall Rating: 4.6 / 5 (Excellent)

Lifeline is one of the country’s most recognized names when it comes to medical alert services.

They are a pioneer of the medical alert industry and were the first to offer reliable fall detection in a pendant. They have over four decades of experience providing medical alert services.

Lifeline offers three different medical alert systems. These systems provide fast access to Trained Care Specialists 24/7, 365 days a year.

With Lifeline, customers can choose the level of help that gets dispatched after a button press. Depending on the situation, Lifeline is able to dispatch a neighbor, close family member, or emergency services. Reliable, two-way communication ensures the right level of help gets dispatched quickly.

Lifeline Equipment

Equipment - 4.5 / 5

One major highlight of Lifeline's medical alert product line-up is the AutoAlert Fall Detection feature available with some models. AutoAlert uses smart sensors to detect a fall and instantly alert the Response Center, even if you’re unable to. This feature picks up more than 95% of falls.

The HomeSafe models offer an in-home communicator that features two-way voice communication, a long-lasting battery, optional fall detection technology, and a lightweight, waterproof pendant. Customers can choose between two connection types: cellular and landline.

The On The Go system provides an all-in-one help button that is water-resistant and which includes automatic fall detection technology and an advanced GPS locator. Like the HomeSafe system, it features two-way communication plus a rechargeable battery that can last up to four days per charge.

Lifeline also offers a mobile app that allows customers to directly contact support, test their systems, update their emergency contact lists, track their system usage, and more. Caregivers also have direct access to their loved ones' medical alert systems with this app.

These models are especially useful for anyone with a history of falls or multiple chronic conditions that create a higher risk of an emergency occurring. The equipment is rigorously tested, medical-grade, and FDA-listed.
System Types
On the Go (Mobile & GPS)
HomeSafe (Cellular / Landline)
Help Button Option
Necklace
Wristband (HomeSafe only)
Mobile/GPS Battery Life
96 hours

Key Features

Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons
Fall Detection
Optional Fall Detection
Water-Resistant Help Button

Additional Info

Cellular Provider Options
AT&T
Equipment Warranty
Lifeline offers a one-year warranty on its medical alert products. Customer service is available to help troubleshoot installation or any other problems that may arise with your system. In addition, customers can return products that are in new condition within 30 days of purchase.

Monitoring

Monitoring - 4.5 / 5

Lifeline has a fully staffed response center that dispatches help when needed. The staff communicates with the customer, assesses the situation, and alerts appropriate authorities and family members.

Customers will have 24/7, 365 days a year access to a North America-based Response Center that supports multiple languages. Professional Response Associates are specially trained for emergency response situations.

The service is personalized as not every button push is an emergency; sometimes the user just needs a little extra help. Lifeline allows you to dictate who you want to help you, whether it is a neighbor, family member, or emergency services.

Lifeline will keep up to six customer contacts on file and will dispatch the type of help you need under each medical alert.

Lifeline's response center is fully owned (in-house) and the care specialist are professionally trained to assess the situation and send the needed help.
Monitoring Options
Professionally Monitored
Monitoring Center Type
Owned
Number of Monitoring Centers
3
Advertised Response Time
The emergency response professionals are ready to answer and available 24 hours a day, 365 days a year.
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Automatic System Testing
Multilingual Staff

Contract & Price: How much does Lifeline cost?

Contract and Price - 5 / 5

Depending on the product subscription selected, Lifeline charges start at $27.95 per month for round-the-clock monitoring and emergency dispatch services.

Unlike many other medical alert services, Lifeline does not require the customer to sign a long-term contract. Simply pay on a month-to-month basis and if you need to cancel, just provide 30 days’ notice.

By offering a range of features across their product line and by using reliable two-way communication, Lifeline allows customers to select the level of care appropriate to the person who's using the system. Among other benefits, this may prevent unnecessary and costly trips to the emergency room.

Starting Prices per Month

Landline
$27.95
Cellular
$34.95
Mobile/GPS
$44.95

Contract & Fees

Contract Required?
No
Activation/ Installation Fee
Lifeline charges a one-time setup fee of $99.95.
Equipment Fees
Cancellation Policy
Cancel anytime with 30 days’ notice.

Lifeline Reputation

Reputation and Certifications - 4.5 / 5

Lifeline, formerly known as Philips Lifeline, has more than a century of experience in health and technology, and has been the leader in medical alert systems since 1974. Lifeline is a A+ BBB-accredited business.

Additional Ratings

BBB Rating
A+
Date Collected
2023-12-01

Disclaimers

Disclaimers

1. AutoAlert does not detect 100% of falls. If able, users should always push their button when they need help. 2. With GoSafe, coverage inside and outside the home is provided where AT&T wireless network coverage is available. Recharging of the GoSafe 2 pendant is done by the user as needed, when connected to the charger.

Contact & Additional Information

Homepage URL
https://www.lifeline.com/
Headquarters Address
200 Donald Lynch Blvd., #300, Marlborough, MA, 01752
Mailing Address
200 Donald Lynch Blvd., #300, Marlborough, MA, 01752
Year Founded
1974

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Customer Comments & Reviews

Loading Reviews ...
C
Crissie
8/27/2019
Definitely works. I set it off by accident several times in the first few days I had it and they responded immediately. I live alone and I feel like it’s an insurance policy. Something you have and hope you never need.

J
Jack C
7/9/2019
I have had for over a year Excellent I feel safer with their equipment It works

J
John
8/11/2018
It works. You can have them call a friend or 911 emergency services , I know both options works.

W
Wolfgang B
7/13/2016
We canceled their service about three months ago after about 18 phone calls over a three day period as a result of testing the equipment. The callers had no clue about what was going on or what to do about, they are poorly trained. But now, about three months later the firetruck and the ambulance showed up because they were alerted by Phillips. Go figure?

Our Partner
AutoAlert Fall Detection Technology
  • Mobile solutions with locating technologies, including GPS and Wi-Fi
  • Landline and cellular solutions
  • Personalized service; you choose how you are helped – by a neighbor, a loved one, a caregiver, or emergency services
  • North America-based response center
  • FDA registered medical grade devices
  • No long-term contract and no service cancellation fee
  • Protected over 900,000 lives
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