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Home Chef Meal Delivery Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
56 Customer Comments & Reviews - see all comments
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Home Chef is a food and beverage company that offers a variety of culinary and recipe options to its clients. The company delivers freshly portioned ingredients and step-by-step recipes that allows customers to experience quality meals right in the comfort of their own home.

About Home Chef

Home Chef aims to allow their customers experience gourmet dinner without consuming too much time preparing and shopping for ingredients. They provide a variety of chef-designed meals that can be prepared in less than 30 minutes. New meals are displayed weekly on their website that has different options available such as nut-free, vegetarian, soy-free, low carb, and gluten-free.

Chefs from Home Chef create easy-to-follow recipes with the use of fresh and locally sourced ingredients. As a customer sets their profile, Home Chef will offer weekly meal suggestions based on their preferences. The ingredients are placed in a recyclable box that is insulated to keep the contents fresh. Beginners also do not have to worry about the recipes because each dish is designed to be easily cooked by amateurs.

A flexible subscription plan is also provided for customers to enable them change their delivery date and adjust the number of meals or servings that they want to receive. Consumers can also skip a week or pause their subscription by simply logging on to their account.

Meal Subscription Services

Home Chef’s subscription service lets customers choose their favorite recipes from their weekly menus. You can select how many meals per week you wish to receive, as well as the number of servings and type of ingredients included for the preparation of your dish. Home Chef also has the following additional options to its subscription services:

1.) Oven Ready: On the core homechef.com site, the company has added an Oven Ready meal to every menu (and will be adding more Oven Ready meals soon).  This is in addition to the usual assortment of meals Home Chef serves.

Oven Ready meals are no-prep, no-mess (no dishes!).  Home Chef sends customers everything they need to make a meal including the cooking tray.  This is a very unique offering in the meal kit space.  An example of an Oven Ready meal: 

 

2.) Fresh & Easy: Recently, Home Chef launched Fresh & Easy as a sub-brand.  This plan is dedicated to Oven-Ready, Grill-Ready and Dinner Salads (it does not include traditional Home Chef meals).  

Again, the advantage here is that the prep work is really limited and there is no clean-up.  More information. 

3.) Customize It: Home Chef customers can swap or upgrade proteins in many meals now (i.e. want steak tacos instead of chicken, that's easy!). More information.

How Much Does It Cost You?

Home Chef offers simple pricing to all their meals. Meals start at $7.99 per serving, while featured premium dishes are sold at a market price. Modifying your meals beyond the base offerings may also impact your plan's pricing.

What’s Included in the Box?

  • Pre-portioned ingredients
  • Easy-to-follow instructions
  • Ready to cook meals (on select plans)

Shipping and Delivery

Home Chef gives free delivery service for orders over $40 and a $10 shipping fee for orders less than $40. The provider delivers weekly from Tuesday through Friday. Customers can choose the day which is most convenient for them to receive the package. Delivery day options also vary on the customer’s state of residence.

Support Services

  • Telephone Support (Monday to Friday 9:00 a.m. to 6:00 p.m. CST, Saturday 10 a.m. to 2 p.m. CST)
  • Online support via e-mail form on their website

Final Thoughts on Home Chef

Home Chef offers simple subscription plans with fixed pricing which makes it easier for clients on budget who would like to subscribe in its service for the long term. It also provides a variety of meal options which works great for customers who have distinct meal preferences.

 

 

 

 


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56 Customer Comments & Reviews

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LINDA B
12/5/2022
PL,EASE CANCEL MY MEMBERSHIP FOR NOW LINDA BORST MEALS ARE FOR MYSELF ONLY NOW


Eric R
11/16/2022
Declining service. It started great but it has been in decline the last few years as far as the freshness of the produce. This week it didn't show up at all.


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Judy W
5/11/2022
Hard to cancel. Food not what we wanted!! Help was not clear.


cettinger
4/18/2022
I have been using Home Chef for a few years and love the variety. The portions are more than adequate and the directions are easy to follow. My only complaint is with the vendor they use for shrimp. They do not vacuum seal and the bags almost always leak -- YUK! Last summer due to shipping delays, the ice packs would come completely melted, so I stopped delivery for a few months during the hot weather. I believe the problem was with FedEx, not Home Chef and I am now getting them on time and adequately cooled.


jnnfr4387
3/25/2022
The "oven ready" meals were disappointing. They are far from oven ready. The instructions have you taking out certain ingredients and cooking the others first. One even told me to wash my broccoli. I bought these thinking they were a good fit for me, a busy person, who works back to back twelve hour shifts. There is not way I could take one of these meals with me without previous prepping which defeats the whole purpose!


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Rob
1/8/2022
They are unable to deliver the meal kits on time. First order delayed by FedEx, over a week late. Food was spoiled and had to be discarded.


4barkingdogs
11/11/2021
I have been absolutely disappointed with the ON TRAC delivery service used by Home Chef. I live in Seattle and the shipments originate in California (usually Ontario). My delivery day is Thursday. My family orders veggie and FISH meals. Several times, the food took FIVE DAYS on the road to arrive! FISH SHOULD NOT BE RIDING AROUND IN A TRUCK OR PARKED IN A WAREHOUSE FOR FIVE DAYS!! As for the ice packs, the most recent order arrived FIVE days after dispatch, and contained ONE ice pack......for FISH?! ON TRAC does not deliver on weekends. We used to get deliveries by FEDEX, but it seems the company is trying to save money by using an inferior shipping service. When I spoke to ON TRAC,... Read More


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Jean
10/25/2021
I just started receiving Home Chef deliveries and I am so happy I started. I always loved cooking but did not know what I was doing. Plus I never had all the ingredients to be successful. I am in love with cooking again. We were getting take out or going to happy hour (save money) but the Home Chef has saved the day. I love all the food and it is easy and everything comes out perfect. The food is so fresh, fresher than I can get in local grocery store. I did have one issue and my account was credited the same day. It really was my problem I did not know what I was doing the 1st time I ordered. Thank you Home Chef.


megan.roggero
10/16/2021
I have had 3 boxes not show up. I have been refunded and am now asking to be refunded to my bank account. They have said they are having some sort of shipping problem but the box before the first didn't show up was 2 days late. Their boxes are intended to be able to be up to one day late but no more than without risking spoiling food. I am now going to have to find another meal delivery service that meets my needs. Hello Fresh was good but after being a customer for a few months the service diminished significantly. I hope that Home Chef gets their lives together so I can get the food I want on time (or at all) I suspended my deliveries until January hoping that will give us time.


osdpob
8/26/2021
Home Chef has problems with their SHIPPER (late, rotted food, never showing up). Food is good, but not for a hungry family. One meal, aka 2 servings, will feed one person. So if you do order, double it up and there will be good for 2.



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Special Offer: $90 Off Through January 2021

  • Chef-designed, easy-to-follow recipes
  • Meals start at $6.99
  • Prepare home-cooked meals in less than 30 minutes
  • Weekly service with the flexibility to skip a week
  • Low-Calorie, Low Carb and Vegetarian meal options
  • Free shipping on orders over $40