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Agoda Hotels Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
92 Customer Comments & Reviews - see all comments
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Agoda, a subsidiary of the Priceline Group, is a Singapore based accommodation booking portal that offers rooms and flights worldwide. Its massive network of over 2 million properties is backed by countless user reviews. They were one of the earliest companies of their kind in Asia when they launched in 2005.

How is Agoda rated?

Breakdown

4.4/5
Customer Experience
4.2/5
Search Options
4.4/5
Value
4.0/5
Additional Services

Overall Rating: 4.2 / 5 (Excellent)

Agoda is an excellent option for booking travel accommodations. The large number of properties they work with, as well as the multitude of filtering options, ensures that customers will be able to find exactly what they're looking for. Based in Singapore, Agoda naturally has a particularly extensive presence in the Asian market, but they do book lodgings worldwide. Aside from their good discounts, the company's exclusive "secret deals" program can give customers access to 20%-70% off on luxury rooms.

Agoda Customer Experience

Customer Experience - 4.4 / 5

Agoda offers a well-designed, streamlined user experience, with clear features for its customers. They provide 24/7 customer support services in 17 languages, which is particularly useful, as their policy states that all changes in reservations are handled directly through them, not via the hotel or accommodation of choice.

Payment Options

  • PayPal
  • Gift Cards
  • Mastercard
  • Visa
  • American Express
  • JCB

Customer Support

  • FAQs
  • 24/7 Support
  • Email
  • Phone
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
Unless specifically mentioned otherwise in the cancellation policy, Agoda does not charge a processing fee for cancellations. Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email. Failure to arrive at your hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email. Any changes to your reservation must be made through Agoda and not directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Agoda Customer Support Specialists. We must be notified of all cancellations within our normal office hours from 08:00-18:00 (GMT+7).

Customer Reviews

Trust Pilot Rating
8.7 out of 10

Transparency

  • No Hidden Fees
  • Guest Reviews
  • Guest Rankings

Agoda Search Options

Search Options - 4.2 / 5

Aside from the more common search settings, (price, location, star rating, and popularity) Agoda also allows users to filter their results by payment option. Their list of possible amenities is unusually large and detailed, with options such as ironing facilities, terrace, private pool, and early check-in or late check-out. Finally, travelers can choose from a vast pool of property types, including private homes, ryokans, love hotels, and tents.

Amenities

  • Air Conditioning
  • Airport Shuttle
  • Heating / Fireplace
  • Kid Friendly
  • Parking
  • Satellite or Cable TV
  • Pool
  • Spa
  • Free Wifi or High-Speed Internet
  • On-Site Restaurant
  • Gym
  • Golfing
  • Complimentary Breakfast
  • Laundry Service
  • Pets Accepted
  • Smoking Allowed
Display Less
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Type of Property

  • Home/Apartment
  • Hotel
  • Apart-Hotel
  • Villa
  • Hotel Resort
  • Hostel/BackPacker Accomodation

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
Regional Specialization
Yes
Accessibility
In-room accessibility

Agoda Value

Value - 4.4 / 5

At first glance, agoda has a fairly standard suite of discounts for hotels and alternative accommodations, such as promo codes, time-sensitive offers, and mobile-exclusive deals. However, a simple tab next to their filtering options leads to "secret deals," which promise high-end accommodations at steep discounts. These properties prefer to remain anonymous online, so customers don't know their exact identities until they complete their booking. While this might make some customers wary, as the information regarding the accommodation is deliberately rare, agoda only makes "secret deals" with 3 or above star ratings and over 7 in review scores.
Discounts
Mobile-Exclusive Deals
Promo Codes
Price Match
Yes

Agoda Additional Services

Additional Services - 4 / 5

Agoda focuses primarily on booking lodgings for their customers, but they also offer flight reservations from their portal and their app, as well as taxis to and from the airport, powered by Rideways. Though the website doesn't offer experiences or tour bookings per se, users can filter their search results by proximity to nightlife, and restaurants.
Experiences
Nightlife
Flight Booking
Yes
Car Rental
No
Train or Bus Tickets
No

Company Profile

Full Name
Agoda Hotels
Company Website
Headquarters
30 Cecil Street Prudential Tower #19-08, Singapore, 04971
Mailing Address
30 Cecil Street Prudential Tower #19-08, Singapore, 04971

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92 Customer Comments & Reviews

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H
Hanh
7/16/2024
This business is half scam, and looks like a full scam by not reimbursing my eligible refund


mike0v91
6/21/2024
It's a fraud company When the cancellation time has expired and there is no cancellation time, the website must show non-refundable. The booking showed has cancellation policy, but I got nonrefundable confirmation after payment. I called the hotel supervisor manager and she agreed to cancel but the Agoda.com says we have a partner broker between us and hotel and they don't accept the refund.


mike0v91
6/21/2024
It's a fraud company When the cancellation time has expired and there is no cancellation time, the website must show non-refundable. The booking showed has cancellation policy, but I got nonrefundable confirmation after payment. I called the hotel supervisor manager and she agreed to cancel but the Agoda.com says we have a partner broker between us and hotel and they don't accept the refund.


Kenneth A
3/5/2024
STAY AWAY FROM THEM!!! I tried to book a hotel room in Fla. When I finished the information and gave my credit card, it said it could not book room at that price and canceled the booking and returned the payment. 1 minute later it booked the same room and charged me. They will not refund the money and PayPal said they can not do anything.


A
Alfred C
12/2/2023
AGODA IS NOT A GOOD SITE TO USE. VERY UNFRIENDLY. I ACCIDENTALLY IN ERROR BOOKED ONE DAY (BEFORE MAKING MY DESIRED BOOKING) AND CALLED WITHIN ONE MINUTE, BUT THEY REFUSED TO REFUND MY MONEY. I WAS STUCK PAYING FOR AN ACCIDENTAL BOOKING!!! EVEN WITHIN ONE MINUTE AND A BOOKING FOR A WEEK, THEY REFUSED TO ACCOMODATE ME. WAIT IT GETS WORSE. THE ACTUAL BOOKING I DID MAKE SAID "ALL INCLUSIVE (AND THE PRICE WAS GREAT) BUT I CALLED HOTEL AND THEY SAID I WAS RIPPED OFF BY AGODA. STAY AWAY FROM THIS SITE!!!!


yaralkhod
11/4/2023
I made reservation with the following options Pay at hotel Cancel any time before a certain date My card was charged no less than 400$ a fee days later, when asked for an explanation they said amount is on hold to confirm that ur card works and reservation went through. I had to cancel my reservation and its been 3 weeks and i still haven’t received my refund Agoda now directs me to the hotel to ask for my refund. My claim is also handled by multiple people for some reason and so i keep repeating myself and getting absolutely no where ! Though they did nothing to keep their end of the bargain, their care customer satisfaction is almost 0%!! If you travel alot don’t... Read More


kmarora26
10/12/2023
Absolutely below par!! Made hotel bookings through them more than a month in advance, received confirmation voucher and just two days prior to the stay, we received an email stating that bookings were canceled. Tried talking to their customer care - rude & impolite and did not make any effort to accommodate. I discussed all possibilities of booking us at a different hotel but was given no choice at all. Refused to put me through to the supervisor indicating that none is available - this was in my third attempt to get some solution as I, along with my family (including kids and parents) were left stranded with no option.


tinajuly1961
9/20/2023
My first experience with Agoda turned out to be a big mistake. I booked a hotel room (non-refundable) in Amsterdam for my son. Upon check-in he inspected the room which turned out to be deplorable, dirty and unsafe. I is based specifically on these reasons that he had to cancel. He took pictures which were submitted to Agoda. This company doesn't stand behind the customer and should be aware of the complaints about such properties. I will not use them ever again and will discourage anyone from doing so. I wish I read the reviews about them before using them!


Mathew T
8/28/2023
Agoda.com is not to be trusted. Tried to book accommodation through Agoda. They take all the details including credit card information, and then tell you you need to wait while they confirm something or other. Then, a day or two later, you get an email telling you the booking is canceled due to some error with your bank. Here's the kicker; They actually do take the money out of your account. So now you have no money, and no accomodation. Their customer service is nonexistent, when I tried to query this, I just got stuck in a loop of stupidity with their customer service bot. There is no way to contact them. I would strongly suggest using a more reputable company to book your... Read More


lyndaespoir
5/30/2023
Do not book on Agoda! Do not trust Agoda. They are lying, deceiving, and therefore scamming you. I booked on Agoda a fully refundable stay with no payment to be made at the property until check-in day. FALSE. Meanwhile, I have received an email from the property that my full payment must be made by email directly to the property, 2 weeks before check-in, or the reservation will be cancelled. I called Agoda who confirmed that directions from the hotel need to be followed, although the confirmation email received from Agoda is completely contradictory with the hotel directions. If I pay the hotel separately, I have the feeling that I am going to end up being double charged... Read More



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