American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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American home shield is efficient and easy to work with customer service is awesome haven’t had any negative experience with them. I truly recommend them if you’re looking for any home warranties.
I have had them for 20+ years and up until the last 2 years it has been great but these last 2 years have not been good at all. And they keep increasing the price every year without letting you know. Mine just jumped $15 a month over last year and the last 2 years have been the same prince until now.
I just started with them and hoping they are as good as people are saying
We had a heat pump claim after contractor made inspection AHS said 2500 of repair cost was not covered. Had they gave me a price 1000 or less I would have paid for repairs but I got another company to check unit to get a second estimate. The second company repaired our heat pump for 186 dollars and this included the service call. When I called AHS about this they could care less. AHS tries to find a reason to not cover the problem if it is a large amount of money.
Charged 25% more than originally quoted. Signed up for monthly payment...sometimes charged twice in one month. Slow to respond to calls. Sometimes no one in network and had to arrange own contractor, and wait weeks for reimbursement. Difficult to understand customer reps...definitely a foreign call center. Did not renew. Would NOT recommend.
You state "Many or all of the companies featured here provide compensation to us." Their compensation is obviously enough to outweigh your integrity. AHS is the worst company of any kind I have ever dealt with. They recommend sub standard contractors who often can't/won't do the work so AHS forces you to find one on your own. Then they force that contractor to provide a line by line bid so they can pay only pennies on the dollar for the work. The process typically takes months of unsatisfactory back and forth with incompetent or lying employees. Check the thousands of complaints to BBB and the FaceBook pages for unhappy consumers. Your web page is a disgrace and totally misleads... Read More
This is the worse home warranty people to have. Wasted money on premiums could never get anything fixed. The call center is out sourced so you can never speak to a US citizen. Absolutely hate this company. Home owners be aware. I have an attorney looking into this case to see if we can be refunded all of our premium payments. Would never recommend or use this company ever again
We had American Home Shield for one year. Everytime we called we were given the run around instead of prompt professional service. When we had a problem in our sewer due to a tree root they would not allow the plumber that was recommended to service us. They sent two different companies out to us that were not able to fix the problem. Finally the last plumber told American Home Shield that the original plumber we wanted was the only plumber in town who had the specific tool to fix our problem. When they allowed our first choice to come out they fixed the problem within 20 minutes versus the hours the plumbers that American H.S. sent out tried but failed. They also double charged us the fee... Read More
I had AHS for over 20 years in 3 different homes. I always spoke highly of them...service, coverage and value. That was until about 18 months ago. It all changed at that point. Their rates went through the roof, they started changing plan designs to remove covered items and blend items together. Their service really fell off. It all became a true #^$% show! I called them on my renewal. The rates skyrocketed! They wouldn't make adjustments, told me I was being blind and expected too much! Needless to say, a 20 year relationship was ended. I would never go back. Terrible!
American home sheild is the worst insurance company they lie to get the parts for my mom she is 80 . It been 113 114 115 116 117 very hot in lasvegas I hope they shut down that insurance place. They are not good she is on oxygen it against the law to leave her without ac the American home shield should be sued I hope American home sheild goes out of business for treating my mom like garbage. Treating an old lady 80 years that on oxygen all they do lie lie lie give her the run around the worst insurance company American home shield
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- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
