American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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Customer of 5 years. I decided to cancel after numerous rate increases. There is no option to cancel online and you are forced to call, sit through multiple transfers, and argue with the support staff that you want to cancel your account. Then they have the cajones to charge you a cancellation fee. Absolutely frustrating and horrible experience.
NIGHTMARE… Do not purchase an American Home Shield contract. They used to be a reliable company, but now are operating as a scam…they do not replace items that need replacing, instead they only replace parts, even when their “approved” technicians recommend replacement. Oh, and then try and CANCEL your contract…they put you on a loop of “customer service” people that either hang up on you (forcing you to call back) or you get an incredibly RUDE person like NAYA… who is glib as she “cancels” your policy then tells you that you now owe a cancellation fee… I was so upset that I Called back (and finally after going through the hoops) got someone in conflict resolution named “Jen” who calmed me... Read More
Absolutely terrible customer service, incompetent contractors, warranty not honored. Do not trust this company.
I’ve been without a refrigerator for 6 weeks eating out the restaurant everyday that’s not good for my health I lost a lot of food when my fridge went down American home shield was great until my fridge went down and offered me 500 and something dollars towards a new fridge my fridge that broke was three thousands dollars and my new one is four thousand dollars so that five hundred wasn’t even close and it’s taken so long I’m gone to look for a new warranty company
We just received a new rate for 2024 which is higher. Our service fee also went up. We'll be shopping around to compare prices. Last year I received lower rates on a new contract. I've never been able to log into that contract to update my credit card. For service I've had to call rather than order online. I need some help.
AHS needs to do a serious review of the companies on their roster. My sump pump failed and flooded my basement. Filed my claim on a Friday, spoke with the plumber that day, he gave me a 10 am to 3 pm window the next day. Never showed up, nor called or answered the phone. Sunday I call customer service, who couldn't get in touch with him either. One would THINK, they'd dispatch someone else!! Nope, that would make too much sense. Monday comes still nothing, I called my old Air Force roommate who's a plumber, thank God he came and changed out my sump pump. Took him all of 30 freaking minutes!! Got all the water cleaned up. Thanks for not the AHS.
Pay monthly..pay the service charge.. nothing gets fixed! Stall after stall. Canx them and look for another company!
American Home Shield is dishonest and doesn't honor the services and quality of replacement. They falsifies information not to provide the repair on services needed. to charge another deductible to come back about the same problem. I have been very patient throughout the 17 years of there services and I am not going to tolerate substandard service and quality of replacements that is not even close to what I have. example: my deep freezer stopped working all of a sudden it was not covered. When I started the policy all my appliances were covered, door bell etc. I pay for the monthly fee in the event a repair is necessary. Whenever I need services, they don't follow... Read More
I have had their coverage for almost 40 years. One item I noticed in my current contract is the refrigerator ice maker is no longer covered. When I read their standard contract for the 2022-23 year it shows it's covered. So my question is, why, as a customer for almost 40 years, was this exclusion made in my contract.
I have had AHS for three years now and have been paying for their premium service, which I have only used three times. The waiting time for each service I've placed has been significant to ridiculous. It makes no difference how much information you provide before hand (including make, model, serial number, the exact problem, photos, etc), the contracted company will always arrive with no information conveyed to them, and will take the same information you previously provided to AHS, only to have you reschedule and wait another two weeks, and another two weeks, and so on. It took a month to repair my furnace, over a month for my microwave, and as of today, two weeks waiting on service to... Read More
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SAVE 40% On Our Most Popular Plan
- No age limit on systems & appliances
- Home warranty plans available
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
