American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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AHS is a great company they are very polite on the phone and quick to solve your problem.I had few services done they were quick and best services.AHS hires knowledge companies to repair your appliances .We are very very glad that we kept AHS service from our previous owner.We like to thank you.Keep on doing what u are doing.Great company.
I had been an American Home Shield (AHS) customer for over 9 years. As my home was fairly new at the time, I had very little need for service. Now that some of my “covered” systems are needing attention, I am finding my home warranty looks like Swiss cheese, with my needing to outlay large amounts of money for items I had thought were covered. The past two repairs for "covered items" with AHS have left me with a VERY bitter taste in my mouth. It is a combination of AHS and the service companies that they select to use. I just had to pay $940 to replace a fully "covered" coil in my A/C unit. Previously I paid $1,598 for a "covered" hot water heater replacement. AHS only... Read More
I am pleased with Our warranty. I am pleased with their timely response, I am pleased with the local companies they contract with. Everyone has been helpful and courteous. Home shield has come through for us every time needed and completes each task needed.
Consistently expert service with ease of arranging times for completion of job. There is an ease of scheduling with very little wait time to receive a call back. The technicians are well versed in diagnosis of problems and efficient in making repairs. If items need to be ordered it takes a very short time with expert scheduling from the provider. The companies that American Home Shield uses are professional, dependable and cordial.
I got AHS when I purchased my home. When I had a leak in my kitchen I took the drywall off and found that when I had put screws in the wall to hang a picture, it had gone through the water pipe. I called AHS and told them about the leak. They said they would send someone out. The man arrived, looked at the holes in the pipe, said it wasn’t covered under my AHS policy, and asked me for a few hundred dollars to repair it. I told him no, I would do it myself then. He shrugged and said I had to pay him $75 for coming out anyways. He did nothing and yet I was supposed to pay him? I told him to leave. AHS sent me bills for the $75 so I called them and explained the situation. The supervisor I... Read More
I've been using AHS since 2006. I've had very good results with them. We've repaired or replaced the following: garbage disposal, microwave, refrigerator, and leak in master bathroom.
I had 1 (one) problem with a repair company concerning ceiling fans; the blades began breaking off. He advised me that he couldn't fix the fans as we didn't save the blades. In addition, he said he'd NEVER seen blades break off a fan!
I thought I'd read an article concerning A/C in that AHS would only cover $1,500 to replace an A/C unit. I phoned AHS and the operator became indignant, explaining that was not true. So, I've been happy with AHS
Our air conditioning unit was not cooling properly on April 15th. I requested service from American Home Shield, our warranty company, for the air conditioning unit. They sent me an email on April 18th saying that they would send out a contractor who said that there was a leak in the indoor coil and one of their specialists was going to contact me about solution options after that weekend. He said that he was going to check the outdoor coil. I noticed that he was releasing Freon from the outside coil into the air. He also shutdown our entire air conditioning unit from the attic without my permission. The specialist called me that following Monday after 2 days in sweltering heat and told me... Read More
If you need a company to warranty your home DO NOT use this company unless you only want to cover non-essential potential problems. If you want to cover a leaky faucet, or anything that you are prepared to live with for days or even weeks then you might like the services, but if you want coverage for an essential home appliance then you should look into someone else. I, sadly, bought a warranty contract from them. Friday 4/22/2016 my hot water heater started to leak. I immediately put in a work order to have someone look at it. When I hadn't received a call from the plumbing service that they use a a contractor in my area by 4/25/2016 I called the plumber because the only telephone... Read More
Don't waste your money. Our first and only experience was very disheartening. Appointment was made with appliance repair company who never showed up, never called and never responded to voice messages. When call made to AHS to find out what happened, we were informed that the contractor had to cancel and another company would contact us in the next 48 hours to reschedule. We emphatically advised them this wasn't acceptable and were told it wasn't AHS policy to have to make phone calls to the clients when cancellations occurred and it was all done via email (one of which we never received.) No apologies and were at first reluctant to issue a refund. Customer service is about all... Read More
Not very happy with this company. Hot water heater sprung a leak, which is an emergency in my book. I didn't expect same-day service, even with the morning phone call, but one shouldn't have to wait until Monday on a Thursday AM incident. There are plumbers who work Saturdays, or other plumbers who might be available on the next day (Friday). Tulsa is a big city; this should not have been a problem. Sure, "it's in the contract," as the surly woman told me on the phone. But her supervisor could have allowed a transfer to another plumber, but didn't. Other companies will "work with you," as they say, and not use the letter of the agreement against the spirit of the contract. But... Read More
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- Limited Time Offer: Save $150
- Covers some pre-existing conditions
- 30-day workmanship guarantee
- Option to use own contractor in some cases
