Brinks Home Security Review
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56 Customer Comments & Reviews - see all comments
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Brinks Home Security™ is a brand that encompasses multiple security companies, including the armored cars it has been providing for more than a century and modern at-home security systemsThe company markets, installs, services, and monitors security alarm systems across North America. Brinks Home Security is headquartered in Albuquerque, New Mexico.
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56 Customer Comments & Reviews
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I was with LiveWatch (LW) for 2 years before Brinks merged with them. I have always received great customer service. My Gen1 panel battery went bad, I called in to buy one but they sent me a new Gen2 Panel for free. I was going to cancel and go to Ring. The equipment don't even compare. The Panel is so cheaply made. I love ASPer. Don't get me wrong, Ring is a good system. My Gen2 (and Gen1 for that matter) has a camera, 2-way voice that Ring does not have. Now when I signed up with LW, there was not a contract. Now there is with Brinks. That is my only issue . I refuse to sign one. Even after they sent me the Gen2 panel, no contract. I even got a lower rate so that I would stay with... Read More
I have had Brinks service for about 2.5 years now and haven't really had any issues with them until today. I am active duty military and will be deploying soon followed by a few months in and out of home port. I own my house but due to my recent divorce and loss of custody of my children and because of my intense schedule, I will be renting it out my home and staying on the ship instead. My tenant already has equipment with Ring and refuses to pay the cost for Brinks on top of what they pay for their system. I called Brinks to find out what my military cancelation options were and was told I would have to fulfill the remaining 2.5 years of my contract regardless of my deployment... Read More
The worst customer experience I have EVER had! I was a Brinks customer (formerly LiveWatch) for over a year and was very excited when they launched their program to monitor Nest systems because the Nest smoke/carbon monoxide detectors are far superior. I made sure to thoroughly research everything before switching to the Nest system (which in itself was a terrible experience because no one at Brinks actually knew how to do that). This research included three separate calls to Brinks in which I was specifically told 3 times by 3 different people that Brinks monitors Nest smoke detectors. As a result of these phone calls I felt confident in the information I was being given and I ordered... Read More
I give one star because there is no a way to do it without starts, trying to cancel the service for 5 months and they always go around and not canceled,
Account management services do not help you, only want to keep you paying
Horrible. Contract issues. They can't tell me how long of a contract I'm in after the switch from MONI. They can't tell me when my contract ends. They've said I'm in a 24 month contract then another rep said a 4 yr contract..what? They've changed all my online bills to reflect Brinks and all to reflect that I've lived in the same home address except I've not lived in the same home. The customer service reps do not provide any information. My bills keeps changing. AVOID THIS Company.
I would recommend Brinks Home security if you have ALL day to site on the phone, just to be transferred AGAIN to another person who still cannot help you. When you reach your account manager, he will tell you (because he is being nice) that he will lower your payment for the hassle you have experienced. When he reads you his SCRIPT, he quickly says, "you agree to extend your contract by 12 months". All because he's being nice. Poor customer service, terrible up selling and blocking you at every turn. So, after an hour on the phone and "recorded line" with DC, my account up seller, I mean, manager, Nothing would be done to help me unless I paid more...more than the LONG 3 year... Read More
I was originally a LiveWatch Customer, then Brinks bought them out. I live in Las Vegas and here, it is necessary to have a security company called out first prior to that security company contacting the police in the case of a possible burglary event. This is a requirement for Las Vegas. Well, this past Christmas, we had a false event at 3:00 am and we were not home and did not hear our phones. The 3rd party security company showed up 4 hours later. Today, I did a test on our SMOKE alarms and did not hear my phone since the system was going off. Guess what, they did not call the fire department as they should have, but rather called the 3rd party security company who showed up 44... Read More
OMG! After hours on the phone with no resolution, I thought to check FB. I have the same story as so many others! I called Jan 4, 2019 to cancel Feb 5 because I’m moving to another state. Destiny tried to sell me service at my new home. I told her I was going to shop around, maybe I’d call them, but cancel effective Feb 5 (gave them 30 days notice). No problem, said Destiny, “We’ll prorate your Feb bill”. Yesterday my credit card was charged for the full month of Feb! I called and was transferred to Micah who said he’s the manager for Georgia. Tried to sell me the “fixed income plan with camera”. I said no, I just want my service cancelled as of Feb 5 per my original request and... Read More
If I could give this company zero stars, I definitely would. Not only does my system not work, it has caused damage to my front door and even locked us out of the house. The problems started immediately, though it took us some time before we actually realized there was a problem. We had been using the system for months and experienced more and more trouble with the front lock jamming the door. This problem intensified until it actually locked us out of the house at midnight with a car full of groceries. We had to hire a locksmith to break us into our house immediately since our new puppy was locked inside. We contacted the company but were told that it was an issue with our door not... Read More
Beware of this company! Unprofessional staff who loves to transfer you to another person because they do not wish to help you. They will not notify you when your monitors are no longer working and are off-line. Big hassle and Bad experience with this company. I don't recommend this company to anyone. We now have ADT a much reliable company.
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