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CIGNA Dental Insurance Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
82 Customer Comments & Reviews - see all comments
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Founded in 1982, Cigna is a health and life services organization with headquarters in Connecticut and Philadelphia. Cigna offers health plans and related products, such as workers compensation, group, life, accident, and disability insurances. The company, which currently employs over 30,000 people and services 86 million customers in 30 countries, holds an A+ rating with the BBB.

CIGNA Dental Review

CIGNA Dental has one of the biggest network of dentists in the country today. It provides a wide selection of individual and group dental insurance plans. 

What's included with CIGNA Dental

Plan Reviewed

MYCIGNA Dental 1500 Plan

How much does it save you?

Deductible waived for preventive services, 20% payout after deductible, 50% payout after deductible

Premiums

Individual (ages 18–59) $30.00 /mo
Individual (ages 60+) $38.00 /mo
Individual + Spouse $55.50 /mo
One-Parent Family (1 adult, 2 children) $70.80 /mo
Two-Parent Family (2 adults, 2 children) $96.30 /mo

Annual Maximum

$1000 per person

Treatments Covered and Reimbursement

Excellent list of treatments covered for Basic, Preventive and Major services

 

Fine Print

You may pay more for out-of-network charges if the dentist’s charges exceed the amount Cigna reimburses for billed services.

You may be eligible to waive the waiting period with prior qualified coverage, not applicable to orthodontia.

Dental rates may vary based on age and geographic location (residential zip code).

 

Summary

CIGNA Dental offers great savings on preventive, basic and major treatments. However, they tend to be on the costlier side so it's a good idea to check for other available packages. Premiums and plans are subject to your location. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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82 Customer Comments & Reviews

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B
Bruce
1/8/2021
CAUTION! I contacted Cigna DHMO today for a list of in-network providers because my wife broke a tooth. After calling the first 13 dentists on the list I realized I I had fallen for it. Not one of them accepts this insurance. Fortunately it only costs $2 or $3 a week, but unfortunately it appears to have no value and I'm sure I will have to pay for it throughout the year via my employer until the next annual enrollment period. It appears this company is all done and is trying to get the last cash they can.


kurtschatz
1/5/2021
The worst customer service agents. They provide false information and then the management denies the false information was given even though they have recordings of the conversations. The are not Better Business Bureau (BBB) accredited. I filed a complaint with the BBB and Cigna never even bothered to respond to the complaint. Obviously, in my opinion they knew they were wrong and lied and would have to reimburse me for a dental procedure that was covered by my plan. Buyer beware!!!


J
James F
6/12/2020
Between wife and I we are paying $1080 per year in premiums, yet every time we go to the dentist (Cigna appears to only "allow" twice per year, our cleanings or exams are barely covered by the plan. At 70 years old, neither of us have major dental problems. We enrolled in a plan with Cigna three years ago that was supposed to provide increasing levels of coverage for each successive year we were in the plan up to three years. So far, we haven't seen any increase in any coverage levels. From a cost benefit analysis, Cigna is not worth the money. Jim Fraser Chapel Hill NC


Ozer B
3/6/2020
Cigna dental insurance is a joke. After my 1 year wait period is over, they increase premiums by 27% and my premiums + deductible is now just a few hundred dollars below the plan maximum! How else could one be ripped off? Stay away from this company.


P
Patrick S
2/18/2020
Worst Dental Insurance Company I have ever dealt with. Read the fine print or you will be sorry and waste your money.


E
Elizabeth
12/9/2019
I FIRST CHOSE CIGNA DENTAL BECAUSE MANY PEOPLE TOLD ME THIS DENTAL INSURANCE IS GOOD....HOW MOST DENTAL INSURANCE WORKS IS WHEN YOU FIRST ENROLL YOU PAY YOUR MONTHLY FEE OF $36.00 YOU PAY THIS AMOUNT EVERY MONTH FOR 12 MONTHS UNTIL YOU CAN OFFICIALLY USE IT...WHEN MY YEAR WAS UP MY MONTHLY FEE WAS NO LONGER $36 A MONTH THEY RAISED IT 10 DOLLARS TO 46 A MONTH AND AFTER THAT AN ADDITIONAL $2 SO I NOW PAY 48 A MONTH WHICH IS RIDICULOUS AND NOW CIGNA IS MUCH BIGGER COMPANY WITH OVER A MILLION CUSTOMERS ...THEY ARE EXTREMELY GREEDY NOW...IF I KNEW I WAS GOING TO BE PAYING $48 A MONTH FOR DENTAL INSURANCE I WOULD HAVE LOOKED ELSEWHERE...I WAITED A YEAR TO USE IT... I AM NOT HAPPY... Read More


D
D K
11/4/2019
As a dental provider, I can say Cigna is in a race with United Concordia for the worst dental insurance available. They have no way of telling which Doctors are considered in network for which plans. I often feel more confused following a 15 min phone call with customer service. With today’s computers and websites it should be a click of a mouse to find out provider status. If you have any say with your employer, vote no for Cigna. It will save you a lot of time and headache and money


Michael P
10/27/2019
I fully agree with the labeling Cigna "the worst" . Cigna sent the same letter over and over stating “delayed pending receipt of additional information” even though my dentist office has sent them EVERYTHING they need, they had worked with my primary provider for at lease 6 year,s and I followed up by sending the information myself 4 times. They really should be ashamed of their service level to customers!!


Sally A
8/28/2019
The worst . Like many other reviews here . Cigna jerks you around by sending the same letter over and over stating “delayed pending receipt of additional information” even though my dentist office has sent them EVERYTHING they need and I followed up by sending the information myself. On top of everything the letter they send does not include customer service numbers or contact information. I finally got their customer service number and called customer service first time 8weeks after payment was due and 3 letters,. Now we are 12 weeks out and I received the same stupid no information letter. Today they said ignore the letters and they claim to have it under review. I am just livid... Read More


M
Marylee
5/18/2019
The worst . Like many other reviews here . I had an implant placed in January and Cigna has sent three letters “delayed pending receipt of additional information” even though my doctoral office has sent them EVERYTHING they need . It’s the only plan offered by my employer. I called customer service 2 weeks ago and they claim to have it under review. I am just livid that they jerk you around even though your premiums are payroll deductions.



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