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Endurance Auto Warranty


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
129 Customer Comments & Reviews - see all comments
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Endurance Warranty Services, LLC, is one of the largest direct providers of extended car warranties in the United States, offering seamless customer support from quote to claim. Founded in 2006, the company is based in Northbrook, Illinois and has more than 350,000 in-network mechanics located across the United States.

How is Endurance rated?

Breakdown

5.0/5
Plans & Service Contracts
5.0/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 5 / 5 (Excellent)

Endurance sets a high bar in the extended car warranty industry by offering in-house administration and claims processing. The company states that it can save consumers up to 60% on warranty plans by cutting out the middleman (auto dealers).

Endurance holds an excellent rating on Trustpilot, as well as numerous third-party accreditations including with the Vehicle Protection Association.

We highly recommend Endurance Warranty because of the wide range of plans the company offers, high-value coverage contracts, extensive contract benefits, in-house administration and claims processing, and its strong reputation in the industry.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 5 / 5

Endurance offers a total of eight vehicle services contracts. You can pretty much customize your coverage so that it suits your needs perfectly. The company offers both traditional repair plans under its five breakdown protection plans, plus the option of adding routine maintenance coverage by choosing one of its three EnduranceAdvantage™ plan options. Endurance covers the systems and components you'd expect it to, plus maintenance coverage up to $3,500 per year through Advantage. Through its wide range of personalized protection, you can find the plan that's right for you, with prices increasing as you choose more comprehensive coverage.

Endurance sets itself apart from the competition by offering specialized coverage on high tech components, factory navigational systems, commercial vehicles, and hybrid/electric vehicles. In addition, all Endurance vehicle service contracts include 24/7 roadside assistance and a free year of the Endurance Elite membership, including $2,000 in benefits like key fob replacement, tire repair and replacement, towing, fuel delivery, lockout assistance, and more.

Endurance does limit its payouts to the trade-in value of the vehicle covered in the contract.
Limit of Liability: The average trade-in value of the vehicle as provided by the NADA Guides or the purchase price of the vehicle as provided by a bill of sale.

What does Endurance cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Routine Maintenance

  • YEARLY REGULAR MAINTENANCE:
  • -Up to 3 oil and filter changes
  • -Engine diagnostic exam
  • -Alignment check
  • -State safety inspection services
  • -Tire rotation
  • SPECIAL, ONE-TIME SERVICES:
  • -Brake pads/Shoe replacement
  • -Cooling system maintenance
  • -Front or rear wiper blade replacement
  • -Battery replacement
  • -Scheduled service coverage
  • *Included on all levels of EnduranceAdvantage coverage plans.

Additional Benefits

  • Roadside Assistance (Out of Gas, Dead Battery, Towing, etc.)
  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Endurance exclusions, check out this page.

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only
Number of Mechanics
350,000

Claims & Repairs - 5 / 5

With Endurance Warranty, repair claims may be submitted after the waiting period has been completed, generally 30 days and 1,000 miles.

Deductibles are typically $100 and must be paid before the claim is to be approved. The company also pays all covered claims up front, so customers don’t have to incur in high out-of-pocket expenses or wait to be reimbursed.

This approach is quite different from that of other companies, increasing the value of Endurance policies and highlighting the benefits of their customer-centered business approach.

To further differentiate themselves from other competitors, Endurance offers car warranties that are honored wherever there is a licensed, authorized repair facility. Unlike other car warranty companies that only approve repairs at specific locations or charge extra for repairs that take place in shops outside their network, Endurance’s warranties can be used anywhere, regardless of state lines.

That means that if you’re away from home when you need vehicle repairs, you can still receive the services you need without hassles or additional expenses.

Endurance Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Endurance provides a sample contract for potential customers on its website: Endurance Sample Contract

Plans & Service Contracts - 5 / 5

Endurance does not require vehicle inspections for the warranty coverage to begin. Making things even easier, not only is a warranty transfer allowed to a new driver or new vehicle entirely, but cancellation comes with a money-back guarantee within the first 30 days.

Endurance calls this a “review period” in which customers have the option of canceling their auto warranty if they decide the product doesn’t meet their needs.

However, there is one caveat. After the initial review period has ended, if a cancellation is requested by the customer a pro-rated refund may be granted depending on claims paid out and policy time/mileage used.

For more information on Endurance Warranty plans and policies, visit the company’s FAQ section under the resource center. There you will find answers to the most pressing questions consumers have about extended auto warranties as a whole, as well as company-specific details regarding policy options, coverage, and claims.

Company Reputation

Company Details

Year Founded
2006
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
3.6 out of 5
Date Collected
2021-01-05

Reputation - 5 / 5

Endurance has been in business since 2006. The company holds a 4.2 out of 5 (“Great”) rating at Trustpilot.com with more than 1,600 consumer reviews, as well as a 4.9/5 (“Excellent”) at ShopperApproved.com with more than 473 customer reviews.

Currently, Endurance is not rated by Better Business Bureau.

Contact & Additional Information

Homepage URL
Company Phone
(866) 918-1438
Headquarters Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062
Mailing Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062

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129 Customer Comments & Reviews

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Louis M
5/14/2021
You people should be ashamed of yourselves, taking people's hard earned money and then denying every claim. The car we needed repaired was our only way to get to work, now I am in danger of losing my job and consequently my house. Special Note- the Supervisor that calls himself Will Jayco is the lowest of them all.


krbattle0
5/5/2021
This company is the worse. The auto mechanics have a hard time reaching them. Their customer service sucks. Also, they don't cover anything. I had it for 4 years and they denied almost every claim. Don't trust them and don't use any mechanics that they suggest. They are all scammers. Enter at your own risk. I am very unhappy and disappointed with this company and its service.


B
Billie J
4/13/2021
Do not purchase an extended warranty with this company. I had chemo and forgot about the warranty I had purchased when I went to get an estimate on the car in February I didnt have the money to get it fixed forward to April I was looking through paperwork on the car and found a warranty when I called to explain in april that I dint know I had the warranty which expired March 12th they basically told me to bad its expired. I paid $2,200 to get my car repaired plus the money i paid previously to get the car fixed before the warranty expired because you need pre authorization so they wont reimburse that money either. Plus the $2,900 I paid for the warranty.


Kui A
12/26/2020
What if you car is stolen& never recovered are gonna get the full refund


kylegreen83
10/27/2020
I trust this company like I trust cheap toilet paper... not at all! They voided my warranty claiming that my tires are 4% larger than stock. This did not cause my 2016 f150 torque converter to go bad. Then they stuck me with a diagnosis bill. Shame on them. Approach Endurance with caution or not at all. You have been warned


cotne2
9/21/2020
I contacted Endurance after being subjugated to their Instagram and Facebook ads. When speaking to the team member providing instruction and guidance for the package, I was allegedly given all needed information at that time. The program was appealing to myself, as I just purchased a used car and wanted to protect the purchase. I completed the needed payments and reviewed the policy as I awaited the needed 30 days & 1000 miles needed to elapse resulting in activation of the policy. Taking my car to the dealership on 19SEP20 I was advised I would have to pay the dealership inspection fee. I was not prepared to do so, forgetting that on the second page of the policy, Endurance states the... Read More


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Eric J
9/10/2020
Payments on time but getting the run around about repairs save your money and fix ypur car i wouldn't recommend them if i was paid to do so.


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Aaricka
9/10/2020
I have been with Endurance Warranty for the past 3 years. Every time I have called in, I have received the best customer service and they have answered all of my questions efficiently.


jimelder1979
8/27/2020
The Consumers Advocate group is just as much lies and deception as the Endurance Warranty company themselves. Read the 80 customer comments then tell me who's recommendation you are gonna take: The customers who are on the front line dishing out the dollars to get their cars back on the road or The Consumers Advocate that is either owned by Endurance or paid by them. FYI: only manufacturers can offer a warranty on their products. This is a Service Contract. There is a lawsuit in the company name all by itself.


chambersjoyce114
7/28/2020
My name is Joyce Chambers and I received an e-mail from Art Royzengurt, Endurance Customer Service Manager in Chicago, Illinois on 9 July 2020 that they would only reimbursement $492.01 for part of my claim that they denied. I have not received my reimbursement yet nor a response from Endurance on this. I am frustrated and angry on how I am being treated by Endurance.



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