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Trawick International Travel Insurance Review


ConsumersAdvocate.org Rating: 4 / 5 (Very good)
11 Customer Comments & Reviews - see all comments
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Founded in 1998 and headquartered in Fairhope, Alabama, Trawick International provides travel insurance to consumers around the world. They offer trip cancellation, trip interruption, travel medical, international student, group travel, and wide range of other coverage options.

How is Trawick International rated?

Breakdown

4.0/5
Coverage
4.0/5
Extra Benefits
4.0/5
Financial Strength
4.0/5
Price & Reputation

Overall Rating: 4 / 5 (Very good)

Trawick International has been providing assistance to travelers for over 20 years. Their current lineup of insurance plans for both domestic and international customers covers nearly every type of emergency scenario, whether medical or trip-related. With policies underwritten by Nationwide Mutual and other established insurers, consumers can purchase a policy from Trawick International with confidence in the financial stability of the company. Whether for a family wanting medical coverage for their extended stay in the United States or a school group planning a semester abroad, Trawick International has a plan and price point to suit a wide range of customer needs.

Trawick International Plans & Coverage

Coverage - 4 / 5

Trawick International offers insurance plans that focus on the various needs of international and domestic travelers. Trawick offers plans for those traveling to the USA, US citizens traveling outside of the country, trip cancellation policies, missionary travel insurance, group travel policies, and adventure travel plans. Under each plan, there are several policies available with different maximums and deductibles. Travelers are advised to discuss their options with a Trawick International agent to find the most appropriate coverage for their travel plans and for their budget.
Available Plans
Comprehensive
Trip Cancelation/ Interruption
Medical
Baggage
Accidental Death
Group
Trip Cancellation/Interruption Coverage
Injury/Illness/Death of Traveler
Injury/Illness/Death of Non Traveling Family Member
Natural Disaster at Destination
Tour Operator/Airline/Cruise Line Ceases Operation
Terrorism/Evacuation at Destination
Theft of Passport Prior to Trip
Emergency Medical and Emergency Transportation Coverage
Doctor, Hospital, or Other Licensed Provider
Emergency Medical Evacuation/Repatriation
Transport Family Member to Bedside
Baggage Coverage
Lost/Damaged/Stolen
Baggage Delay Coverage

Emergency Medical Coverage Details

Maximum Emergency Medical Reimbursement
$500,000
Maximum Emergency Medical Evacuation Reimbursement
$1,000,000
Deductible for Emergency Medical Coverage

Baggage Coverage Details

Maximum Baggage Reimbursement
$2,000
Valuable Item Limit
$10,000

Trawick International Financial Strength

Financial Strength - 4 / 5

Trawick International insurance plans are underwritten by several large companies. We reviewed their financial strength based on the ratings for Nationwide Mutual Insurance Company, one of their primary underwriters. Founded over 90 years ago, Nationwide Mutual is one of the country's largest insurers and is financially stable with "A" ratings from several financial rating bodies.
Underwriter
Nationwide Mutual Insurance Company
Standard & Poor's Financial Rating
A+
Moody's Financial Rating
A1
AM Best Financial Rating
A+

Trawick International Price & Reputation

Price & Reputation - 4 / 5

Trawick International has been providing travel insurance and other trip related coverage for over 20 years. They are a BBB-accredited business with an 'A+' rating. No complaints about Trawick have been filed with the BBB.
BBB Rating
A+
Number of BBB Positive Reviews
2
Number of BBB Negative Reviews
0
Date Collected
2020-05-05

Trawick International Customer Assistance Services

Extra Benefits - 4 / 5

Trawick International teams up with a third-party organization, On Call International, for its 24/7 global response center. In case of a trip interruption or emergency, customers may call the number at any time to receive assistance in addressing their issues. Trawick International's website links to up-to-date travel advisories.
24/7 Support
Mobile App

Travel Assistance Services

  • Return Travel Arrangements
  • Up to the Minute Travel Advisories

Emergency Medical Assistance Services

  • Arrange Medical Payment Where Available
  • Emergency Prescription Replacement

Homepage URL
Company Phone
(888) 301-9289
Headquarters Address
300 Fairhope Ave, Ste G, Fairhope, AL, 36532

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11 Customer Comments & Reviews

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dbarnesid
3/1/2023
Followup review. After many emails insisting that I should be entitled to a refund and involving my attorney, Trawick did relent and agree to refund my payment. It was harder to receive the refund than it should have been but, due to the intervention of management, Trawick did do the right thing. I’m giving the company a somewhat higher star rating.


dbarnesid
3/1/2023
Trawick International is awful. We booked a Viking cruise about two weeks ago. The cruise will embark on 3/31/2024. It was a financial stretch but doable. We purchased travel insurance using Trawick through SquareMouth on 2/17/2023. On the SquareMouth site is was suggested that we could cancel for a free refund by 3/18/2023. I called Trawick to cancel on 2/27/2023. They denied my request because I was beyond the “10 day window” for a refund. Sure enough, if you dig into the underwriting documentation it says you actually have 10 days to cancel. Here’s the problem: we bought the policy at 2:00 PM on the 17th of February and tried to get our refund at 10:00 AM on the 27th. Ten days is 240... Read More


Karla K
9/25/2022
We purchased travel insurance for our family for a trip in February 2022. The morning we were leaving for the vacation my daughter woke up vomiting and could not fly with us, she felt better and joined us the day after. I made a claim when we returned home for trip interruption to cover the extra expenses to fly in the next day and the day she missed at our all inclusive hotel... we waited 7 months and they kept saying they needed more information-I provided all information and receipts. We just got denied because she didn't have a doctors note. I don't usually run to the doctor if I have the flu for a day or two and am very disappointed in our insurance purchase from Trawick. We have... Read More


jaimelblakely
5/27/2022
Absolutely the worst customer service I have ever encountered. I think this company may be a fraud. It's been three months since I filed a claim, and I've had nothing but the runaround ever since.


S
Sandra H
2/18/2022
A fraud! My dad had an accident February 2021 while visiting me in the US. I keep receiving bills from doctors because Trawick is unresponsive. Calling customer service is a pain. If you are lucky, they may answer after a 30 minutes wait only to say that you need to submit more documents. They always promise to contact me in a few days, they have never done so. I submitted in April receipts for expenses done out of pocket... again, no response.


gailtheharpist
12/27/2021
I have used many travel insurance companies in the past, and Trawick is absolultely, without doubt, the worst. They do not resond to claims and refuse to pay out. STAY AWAY!


herr.blucher0523
9/8/2021
I've had two Safe Travels Explorer Plus policies and made claims on both. In both cases, no communication from company. I'm now awaiting results of the second claim which was filed nearly two months ago. They blame the sluggishness on COVID, but... two months? I'm getting a new insurer next trip. They're cheap - and now we know why. They've no intention of paying claims or even letting one know they've denied it.


fortuitous2
5/8/2021
I regret my review of 5/3/2021. True, I tried three times to call them and kept getting a call volume message and no human. However, they did email within a day and I was able easily cancel the policy within their 10-day grace period. They seemed to have the best prices for medical (COVID) insurance required to enter Costa Rica. I can't find a way to delay my first review, so in fairness I am posting this follow-up.


fortuitous2
5/3/2021
I purchased their Safe Travelers Voyager insurance a few minutes ago and their certificate does not have the information Costa Rica requires for tourists, specifically that it cover "pandemic events and COVID-19". I have tried calling numbers to cancel and no one answers. I think I made a huge mistake. Policy is cancelable within 10 days, but how, I can't even get them to answer and no callback yet.


jrpanepinto
8/27/2020
Purchased "Safe Travels First Class" Policy for $1700+ premium and cruise line canceled our May cruise(and refunded our cruise cost payments) so our trip never occurred. Trawick International won't refund insurance premium for cancelled trip or provide any consideration for insurance coverage for future travel(extension or credit); Terrible way to treat its customers but great way to increase its profits. They tell you that you had to become ill with COVID-19 either before travel or while traveled to be covered! They want you to buy their cancel for any reason coverage for 3 times the cost--avoid this company!



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