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CSA Travel Insurance Review
ConsumersAdvocate.org
113 Customer Comments & Reviews - see all comments
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CSA Travel Insurance is owned by Europ Assistance, a company that specializes in emergency assistance services.
CSA Travel Insurance is based in San Diego, California and was started in 1991.
The company mainly offers two types of travel insurance that covers basic items such as trip cancellation, interruption and delays.
CSA Travel insurance optional items include rental coverage and trip cancellation for any reason with its Custom Luxe plan.
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113 Customer Comments & Reviews
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I have been waiting 2 years with NO resolution. Cancelled cruise because husband was hospitalized with legionaries disease for 2 months. Filled out all the paper work doctors notes etc. All I am getting is the run around. I have faxed, e mailed and postal service ..
I consider this company a complete SCAM! Received a call from one of their representatives after numerous emails trying to fully understand their refund policy and he confirmed that if I cancelled the trip for whatever reason before our rent date that all funds would be refunded. NOPE! Don't waste your money. So tired of people taking money.
My claim is now close to 6 months old with NO resolution. You have all of the paperwork that you requested but I get no response from your company. I canceled our trip because my wife is quite ill. I have left voice mails and emails and I get nothing. Now I have had to contact Generali (your parent company) and now I have contacted the Attorney General from my state to assist me. What a horrible experience.
This company sells loads of policies but never pays a claim. They string customers along and then deny each and every claim. I have purchased their policies for years and every time i have filed a claim it was denied. I was covid +; received an anti viral infusion and they denied my claim because it wasn't within 5 days of my check in date, regardless that i was in isolation and dreadfully sick from covid that affected my entire household. I guess i would have had to have died w/in the 5 days of check in to have received anything. Shop elsewhere for insurance
CSA Travel Protection-Generali has been a pain to work with regarding a claim. I have submitted all requested document via their portal as well as by US mail. Every time i speak with their representative they claim they have not received the required documents. I have been revered to a claims supervisor 3 times. No one ever calls me back.
I got stomach bug night of trip while there. Left a day later. They would not refund because I needed to see a doctor. Who does that for a stomach bug? The answer is no one. Hats off to them for basically stealing money in circumstances like this.
I purchased travel insurance for a property that I rented on VRBO. The host cancelled my rental that I had purchased . When I called after much time spent trying to get to the righ person to handle this matter about the trave insurance that I no longer needed, I was never able to actually talk to a person, but recived a robot answer that my payment of 361.00 would not be refunded. This is totally unfair because i did not cancel anything. It was the property owner who canclled.
Worst travel insurance ever. Our trip was postponed due to the COVID-19 virus causing the BVI border to be closed. I tried for weeks to get CSA insurance to change my travel dates to the revised dates (the border is now open). My requests fell on deaf ears. CSA travel insurance continually asks for documentation even after I sent them documents several times showing the revised dates. There is not a method to speak to a person.
Do not waste your money with this company. They will not honor their commitment. I looked at the reviews, unfortunately, after my experience. Most all reviews are a 1 and many saying it would me 0 if it was an option.
I have a CSA/Generalli travel insurance policy and have had a hard time getting them to process & pay my claim for medical expenses incurred in Mexico in 2021. They never return calls and I have submitted the requested travel & medical expense documentation 3 times (fax & email) but they keep emailing me that I need to submit the documents that I have already submitted. This is an obvious stalling attempt on their part.
My parents canceled their vacation rental 2 months ahead of time and now they have to fill out 5 forms just to get their money refunded!!!! The time it would take to get all of these forms filled out is absolutely ridiculous. My parents are 73 and 81 and cannot manage to all of this online. CSA is a travel insurance that has made it incredibly difficult - if not impossible - to get the refund that is deserved. I called customer service and was 20th in line!!! After a 25 minute wait I finally got to speak to someone but of course nothing could be changed. The website says "cancel for any reason", but that is NOT true!
Top Rated
Our Partner
Best Price Guarantee By Comparing Top Providers In A Single Platform
- Buy online and get instant coverage by email
- 24/7 emergency assistance worldwide
- Over 100,000 verified customers with 5-star reviews and $3.5 billion in protected trip costs
- Includes coverage from theft, trip cancellations, baggage loss and delay, medical expenses for hospital treatments
- Policies from trusted providers including: Travel Insured International, AEGIS, Global Trip Protection, Arch RoamRight and others