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Alside Replacement Windows Review


ConsumersAdvocate.org Rating: 3.7 / 5 (Very good)
101 Customer Comments & Reviews - see all comments
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Alside is a manufacturer of sliding, replacement windows, gutters, downspouts, railing and insulation products for both homes and businesses. The company offers an extensive line of vinyl replacement, new construction, and sliding patio doors with lifetime warranty. Alside with the help of its specialists give clients the option of selecting color, design, styles and window frames. Aside from its line-up of window configurations, the company also offers a wide selection of window configuration of grid patterns and glass styles that can complement individual client taste and preference.

Services and Features

Alside has 3 major types of window products; vinyl, aluminium and wood. Wood windows are effective insulators but can be difficult to maintain due to constant exposure to the elements. It also requires caulking and painting.

Vinyl Windows have high thermal efficiency, durability and are easy to maintain. It doesn’t require painting and its sash and mainframe include several insulating materials that helps achieve maximum energy efficiency.  

Alside Horizontal Vinyl Siding products include Odyssey Plus, Charter Oak XXL, Charter Oak XL, Charter Oak, Conquest, Cypress Creek Variegated Siding, and Williamsport Colonial Beaded. Other choices are steel siding, specialty siding and vertical vinyl siding.

Alside Windows have Limited Lifetime Transferable Warranty. It covers Vinyl Mainframe, Sash Frame, Moving Part, Fiberglass screening, insulated glass unit and screen frames. Included in its warranty is repair and replacement of defective parts.

Services and Features

Eco-Friendly

Energy-Saving Performance 

Online Product Registration

Store Locator

Free Quotation

Online Brochure

Free Home Consultation

Window Types

Sliding Windows

Jalousie Windows

Awning Windows

Single-Hung Windows

Garden Windows

Picture Windows

Egress Windows

Casement Windows

Bay Windows

Hopper Windows

Window Frame Materials

Wood

Vinyl

Fiberglass

Aluminium

Energy Efficient Windows

Thermal

Triple Pane

Double Pane

Energy Star

Plan Details 

Warranty

Lifetime

Installation Fee

Not Stated

Price

Not Stated

Replacement Windows at Alside

Alside goes beyond the aesthetic and provides homes and businesses s more window solution. With its ClimaTech features, Alside helps your home or business become energy efficient. Its ThermD stainless steel intercept warm-edge spacer improves thermal comfort during summer or winter. Its anti-glare helps repel heat while filtering UV rays.


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Customer Comments

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Diane V
9/15/2020
Hi, I purchased 19 windows from Alside and so far had to replace about half of them because of seals breaking. I just had another break and I need to replace . The window is so bad can hardly see out of it. The company I went through is now gone. How do I get this fixed ,anyone?
1 People found this helpful.


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Edward
9/14/2020
Your warranty department sucks. I’ve been trying to get a replacement since February 2020. Ok I understand covid everyone had to shut down? I finally got a claim number and was supposed to be shipped 9/3. Now I call and you can’t even process my phone call. Would be nice if l got some correspondence back.
1 People found this helpful.


Judith C
8/26/2020
Ordered "replacement windows" online as that was the only option. Had brown streaks inside the glass of several windows and balance and pivots pin broken off. Heads up-the brown streaks are due to defective laminate that was used on the windows. The laminate company went out of business. I know a person who worked there. Then sent me panes of glass and replacement hardware and never once through the claims process explained that they were sending only the glass and not the whole window unit. Glady took my money. I am demanding a refund for deceptive practices. These windows are absolute junk. All the seals have broken and on several window the balance and pivots pins and... Read More
1 People found this helpful.


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Joseph G
8/7/2020
My experience with Alside Windows is that their warranty department is very difficult to communicate with and typically provides useless responses to your warranty issues. I had three windows that needed to be replaced under warranty. With no explanation, they handed me one window glass and sash replacement and two glass only replacements. They told me it was an easy replacement that I could do if I was handy and if not, they gave me the name of an Alside Window installer to call. I replaced the one window that came with the sash and used the old one as a test dummy to try the de-glazing. I was unable to de-glaze this window without damaging the glass and the vinyl sash so I... Read More
1 People found this helpful.


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Gary
8/5/2020
I'd take my business elsewhere. They company wouldn't answer the phone after multiple calls. Next when they answered, I told them I drove an hour to get some literature & color swatches to do a few of my homes in. They told me people with accounts where allowed to have them....... Go elsewhere folks
1 People found this helpful.


Carol F
8/4/2020
i purchased 5 of your best windows with life time warranty, one of them will not stay up at all, i contacted you& you said it would cost me $75.00 just for you to come & look at it. Eagle Windows said they would pay the $75. so i called you back but you have not returned any of my calls. i am very disappointed in your windows & your service, Please respond so we can resolve this issue. Carol. E. Alton,IL.
1 People found this helpful.


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James M
3/9/2020
Ordered top of the line triple pane windows to improve our home. Window welds are not appealing, there are gaps in the tracks for each pane, windows arrived filthy from manufacturing facility. This company is difficult to deal with at best. Do not purchase windows from this company you will not be satisfied.
1 People found this helpful.


viperyoda
11/22/2019
Most of the comments below reflect my opinion of these windows as well. The problem lies in a very poor design of the springs that allow the single hung windows to be opened and closed. They are constructed with a polyester string that has frequently failed (like a half dozen times). Twice the failure of the spring has damaged the sashes and once it damaged the window frame. Once it was replaced after an extensive waiting period. The second time, (different window) all I was given were two replacement springs after waiting three months for my claim to be completed. Their “Lifetime, limited warranty” is a joke. It really covers nothing unless they determine it does. I’m... Read More
1 People found this helpful.


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Roger M
11/2/2019
I was quite pleased with Alside windows for many years until the hermetical seals failed and I tried to get replacements, only to discover they would not honor their Lifetime limited warranty to an original purchaser. Their expectation is that I would basically pay full price for the replacements.
1 People found this helpful.


Dan E
6/14/2019
Customer Service is horrible. Ended up buying replacement glass because they sent me broken product then said I never contacted them. Terrible service.
1 People found this helpful.



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