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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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Rachel W
2/1/2024
your company sucks .. the same guy has been doing my apartment for over a year and cannot get rid of ther bed bugs and your employees are rude as hell


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Richard W
7/12/2022
I have been a customer with bimonthly service for over 16 years. Over the last two years they applied huge increases to my costs for this service. Last May my technician told me that if I called customer service, they will lower my cost for service. I called customer service, and they agreed to lower my cost by $15 per treatment. In July after service, I was charged the full amount. When I called customer service, I was told that I should have been charged the lower amount. They said someone would contact me within two business days. That didn’t happen even with me contacting them two other times.


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Sheryl K
6/28/2022
I entered a year contract, paid for the first visit and have been trying to get my initial service. They scheduled it and never showed up or called me. So I called the office. And called again. And called the main number. And called again. Each time I called, I received a promise that someone would take care of it. It has now been 3 weeks since the date of the contract. Who runs a business like this? We just need pest control.


wayside.hoa.pns
6/4/2022
If you are considering Terminix as your pest control company in Pensacola FL, make sure you are on the property when the technician is scheduled to treat your property, so you will know you have been serviced. More importantly, make sure you watch the technician as he/she services your property, so you can be sure you are getting the service you will be billed. As expensive as everything is these days, don’t assume 1) the technician showed up and serviced your property and 2) if they did show up, that they did what you are paying for!! We have had Terminix “service” our property for the last 22 years, assuming we were getting serviced, only to find out that we weren’t. The invoices came... Read More


dynamite385
3/24/2022
Terminix is a very bad place to work for they expect way to much out of us and treat us like we are just a number they let me go without any warnings or write up's , they miro manage us and threatened us for every thing we do, and also over charge customers for work they offer when you can pay a trusted company a fraction of the price, so save your money and don't use terminix I was with terminix for 6 years and I'm glad to be out a lot less stress for me now


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crystal D
10/8/2021
0 stars is what it should be they scheduled for Tues oct 5 at 8am noone showed up I called they said they had the 6th even tho my email said the 5th.. So they said wed at 8 am they called to say they wasnt available on wed and rescheduled for today(Friday the 8th) they text at 9 saying noone was available and rescheduled the 23rd...I called to cancel because I was having a party and wanted the bees taking care of....worst service ever!

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Official Response

Company Rep of Terminix® Pest Control
Thank you for bringing this to our attention, Crystal. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com including your full-service address, copy of review and the phone number associated with the account or call 1-800-TERMINIX

mbloom7178
9/8/2021
This company doesn’t not get back to you once you have paid your renewal and start up fees

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Official Response

Company Rep of Terminix® Pest Control
Thank you for bringing this to our attention, Mbloom7178. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com including your full-service address, copy of review, and the phone number associated with the account or call 1-800-TERMINIX

Randi L
7/24/2021
I would not under any circumstances use this outfit again! I own a 1920s era bungalow which, in keeping with the building practices of the day, the entire house is raised about two feet off the ground. Eight of my pet cats which I loved and raised from kittens for over ten years "hid out" beneath the house when they were not IN the house with me. When the Terminix representative came out to inspect the house I explicitly told him that it was imperative that my cats NOT be under the house when the tent went up. He assured me that before they began to tent the house they would flush the cats out from beneath the house with tear gas and look for any cats remaining thereunder.... Read More

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Official Response

Company Rep of Terminix® Pest Control
Thank you for taking the time to rate us, Randi. We apologize for your recent experience that caused this rating. Please send an email to socialsupport@terminix.com so we can learn more. Please list your full service address, copy of review/concerns and the phone number associated with the account.

Dian G
7/23/2021
COMPANY LIES! Don't believe anything they say on the phone. Had my niece sign me up for a 'free inspection'. Then my realtor and I verified everything as I was out of state and was told the same thing. Low and behold I got charged when I immediately didn't buy into their sales pitch. The truth was I didn't get the house. Then some rude lady said when I called about, it that they told me they were going to transfer service from the current owners to me with or without signing anything and charge me. Thank goodness my bank wouldn't approve my loan on that place because clearly, this company is a trap. Feel bad for whoever gets the house and gets Terminix trying to hoodwink them. I feel like... Read More

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Official Response

Company Rep of Terminix® Pest Control
Thank you for taking the time to rate us, Dian. We apologize for your recent experience that caused this rating. Please send an email to socialsupport@terminix.com so we can learn more. Please list your full service address, copy of review/concerns and the phone number associated with the account.

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Ann
7/6/2021
If I could give zero stars, I would. Our regular service technician showed up without his uniform on a Friday and scheduled an appointment to meet with me the next day on Saturday to lay rat traps. We have a significant rat infestation and were eager to get it taken care of. The fact that he wasn't wearing a uniform should have been a red flag, but since he was our regular technician, I didn't question it until he failed to show up to our scheduled appointment the next day. My impression is that he was trying to do this off the books, as I never received a proper written estimate, and he verbally quoted the price without any official documentation. After not showing up, he did not answer... Read More

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Official Response

Company Rep of Terminix® Pest Control
Thank you for bringing this to our attention, Ann. We apologize for your recent experience and would like to help you. Please send us an e-mail at socialsupport@terminix.com including your full-service address, copy of review and the phone number associated with the account.


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