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The Grounds Guys Lawn Care Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
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The Grounds Guys are a landscaping and lawn care services provider based in Orange, Texas. Started in 1987, the company was bought by the Dwyer Group in 2010 and now has 180 franchises around the United States. The Grounds Guys provide both commercial and residential groundskeeping services, design of outdoor spaces, snow and ice management, gutter cleaning, and installation of irrigation systems and outdoor lighting.

How is The Grounds Guys rated?

Breakdown

4.5/5
Services and Features
5.0/5
Plans and Pricing
5.0/5
Reputation and Customer Support

Overall Rating: 4.8 / 5 (Excellent)

The Grounds Guys provide pretty much every service a consumer could want from a lawn care company. They offer everything from lawn mowing and soil aeration to landscaping, hardscaping (installation of patios, walkways, or decks), and can even help install your holiday lighting. The company offers to send uniformed licensed lawn experts in branded trucks, which adds to the professionalism. They also set standards for the quality of their franchisees' equipment, requiring that they use state-of-the-art equipment which is given daily maintenance.

The Grounds Guys also get high marks for their practice of providing upfront pricing, that is, telling their clients exactly what they can expect to pay before starting the work. However, as with all franchises, it is hard to determine the overall quality of services as this can vary widely depending on who operates the branch. Since the company does not appear to have reviews on Trustpilot and only has one review on the Better Business Bureau, it's difficult to get a true measure of customer experience. We recommend that every consumer checks their particular branch's reviews to gauge its reputation.

Overall though, given the high standards set for their franchisees, their comprehensive list of services, and 24/7 customer care, The Grounds Guys can be considered a great choice within the lawn care field.

The Grounds Guys Services and Features

Services and Features - 4.5 / 5

The Grounds Guys are truly a one-stop shop for lawn care, providing every single service a home- or business owner could need to keep their lawn or outdoor space beautiful. They do everything from mowing and fertilizing the grass to landscape design and installation of irrigation systems. They can also install outdoor - including holiday - lighting.
Lawn Care Services
Fertilization
Aeration
Over-seeding
Weed Control
Pest Control
Irrigation
Sprinkler Repair/Maintenance
Soil Amendment
Tree & Shrub
Mulching
Additional Services
Landscaping
Hardscaping
Aquatic Management
Power Washing
Outdoor Lighting
Residential Holiday Lighting Services
Service Availability
Residential
Commercial
Free Lawn Analysis
No
Organic Lawn Care
No
Seasonal Services
Snow and Ice Management
Online Educational Resources
Blog
Articles

The Grounds Guys Plans and Pricing

Plans and Pricing - 5 / 5

Although prices are only available upon request, The Grounds Guys offer free estimates and upfront pricing, that is, they let clients know the final price before they start work.
Satisfaction Guarantee
No

The Grounds Guys Reputation and Customer Support

Reputation and Customer Support - 5 / 5

The Grounds Guys received a grade of A+ from the Better Business Bureau, however, this is only based on one review. They do not have any reviews on Trustpilot. A review of other customer service-oriented websites shows a wide range of opinions on their services (mostly leaning positive), which is to be expected since this is a franchise and each one will operate differently. We recommend checking reviews for the franchise operating in your region to get a better idea of how that particular branch operates. The company does set high standards for its franchises - requiring daily maintenance for the equipment, uniformed personnel, upfront pricing, and branded trucks. Additionally, it provides a 24/7 support line, which we consider a great sign.
Year Founded
1987
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
1
Date Collected
2018-07-13
24/7 Hotline
Yes
Customer Service Hours
24/7
Contact Method
Phone
Email
Mobile App
No
Online Account Management
No

Company Profile

Full Name
The Grounds Guys Lawn Care
Company Website
Headquarters
1010 N. University Parks Dr., Waco, TX, 76708

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Customer Comments & Reviews

Loading Reviews ...
Sally R
4/11/2023
Very poor quality work and absolutely no follow through. My yard is worse than it was when they started and the patio they put in is very poor quality, not level and unprofessional! I have waited 2 years to write this rotten recommendation hoping they would do what they said they would do. But they did not. I would NEVER use this company.


D
Daphne F
8/24/2020
I had the opportunity to speak with an employee and Owner and my experience was horrible . Please do not do Business with this Company located in Norcross . As a business owner myself I understand the importance of customer service and I think you should treat everyone with respect it costs you nothing. Every place I can warn people not to do business with this company I will I would hate for them to experience what I did.


B
Bruce K
4/8/2020
We were rather excited to see a franchised landscape maintenance company introduced in our area, expecting good work and consistency. We started service in Jan 2020. The staff is nice, but the service was lackluster. They were very hasty and sloppy. They left a lot of debris in the rocks, on our patio, and in the bushes, and frequently missed the weeds we discussed in person. Knowing that new service requires a learning curve, we took pictures of things missed, they told us it would remedied, and after 3 months, nothing changed. Via email, we would resend pictures of the very same exact issues that were untouched and ask to address it, but they simply ignored the email and follow-up phone... Read More


John D
7/11/2019
This was the worst experience I have ever had with a contractor. On 9/21/18 I approved the estimate for a retaining wall. I was told they would be there the next week to start. They never showed up so I followed up with emails and phones calls weekly with no response. They finally showed up on Oct. 29th. I went with the owner to pick out block for the wall, I chose a block from what he showed me were my options. He had me pay for the material upfront. The next day he told me he did not realize how much the material would cost so he would be using a lesser quality so he wouldn't lose money (I waited over a month to get my refund for the difference in price). Once the crew arrived they... Read More



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