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Travelocity Hotels Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
6 Customer Comments & Reviews - see all comments
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Travelocity is an online booking site for business and leisure travel services, for users in the United States and Canada. Through their website, customers can access deals for vacation packages, flights, hotels, car rentals, and cruises; as well as book complete trips worldwide. They have an A+ rating with the BBB.

How is Travelocity rated?

Breakdown

4.9/5
Customer Experience
4.9/5
Search Options
4.3/5
Value
4.9/5
Additional Services

Overall Rating: 4.8 / 5 (Excellent)

Travelocity is an excellent resource for travelers looking to plan the entirety of their trip from one single website. They offer a large array of payment options and search criteria, making their website easy to use and well-suited to tailoring to specific needs. Though they don't have their own rewards program currently in place, membership with the company does offer the advantage of substantial discounts from stated prices.

Travelocity Customer Experience

Customer Experience - 4.9 / 5

Travelocity features an easy-to-use interface, in which customers should have no trouble finding the information they need quickly, or alternatively, they can contact the company via phone or email, 24/7. Users can choose from multiple different payment options, including PayPal, UnionPay, and MasterPass. They don't have their own cancellation policy, but rather use that of whichever hotel you've booked.

Payment Options

  • MasterPass
  • PayPal
  • UnionPay
  • Mastercard
  • Visa
  • Discover
  • American Express
  • Diners Club
  • JCB
  • Debit Card with Visa or MC logo

Customer Support

  • FAQs
  • 24/7 Support
  • Email
  • Phone
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
You can cancel most hotel bookings online without penalty if you cancel before the hotel's cancellation deadline. Cancellation fees: Travelocity does not charge a cancellation fee, but your hotel might. Check the Rules and Restrictions in your itinerary for details.

Customer Reviews

BBB Rating
A+
Trust Pilot Rating
3.3 out of 10

Transparency

  • No Hidden Fees
  • Guest Reviews
  • Guest Rankings

Travelocity Search Options

Search Options - 4.9 / 5

As a subsidiary of Expedia, Travelocity is powered by the same search engines, which means that they offer the same extensive array of filtering options. Their property types are among the most comprehensive, including houseboats and caravan parks. Finally, they also allow customers with accessibility needs to search for these specifically.

Amenities

  • Air Conditioning
  • Pool
  • Free Wifi or High-Speed Internet
  • Complimentary Breakfast
  • Pets Accepted

Type of Property

  • Cottage
  • Caravan Park
  • House Boat
  • Hotel
  • Condo
  • Private Vacation Home
  • Apart-Hotel
  • Bed & Breakfast
  • Villa
  • Hotel Resort
  • Hostel/BackPacker Accomodation
  • Townhouse

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
Regional Specialization
No
Accessibility
Accessible bathroom
In-room accessibility
Roll-in shower

Travelocity Value

Value - 4.3 / 5

Travelocity doesn't have a membership program currently in place, since 2015's co-branded American Express card was discontinued. However, membership with the site does offer 10% discounts on regular fees, and they do have a price-match guarantee.
Discounts
Membership
Price Match
Yes

Travelocity Additional Services

Additional Services - 4.9 / 5

Travelocity's variety of experiences is quite large, though they're organized somewhat confusingly under a variety of terms, such as water activities, or walking and bike tours; as well as the highly specific air, balloon, and helicopter tours. Travelers looking for a one-stop shop for planning their entire trip from start to finish will find that booking flights, car rentals, and other travel arrangements is quite easy.
Experiences
Food & Drink
Adventure tourism
Admission Tickets
Sightseeing Tours
Nightlife
Wellness
Sports
Family Friendly
Day Trips or Excursions
Flight Booking
Yes
Car Rental
Yes
Train or Bus Tickets
Yes

Company Profile

Full Name
Travelocity Hotels
Company Website
Headquarters
3150 Sabre Drive, Southlake, TX, 76092

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6 Customer Comments & Reviews

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M
Mia
12/27/2022
To, Geoffrey A. Ballotti President and CEO, Wyndham Hotel Group Cc: Cesar Soto Operations Director, Wyndham Alltra Nayarit Sub: Vacation stay billing and experience issues at the Wyndham Alltra Nayarit, Dec 16-25, 2022 Geoffrey, We are writing to you regarding our recent stay at the Wyndham Alltra Nayarit, in Puerto Vallarta. As we were unable to have the matter resolved at the hotel despite our earnest efforts to come to a fair arrangement despite the lapses on the part of the hotel staff. In your Message on the Wyndham Corporate website, you make the following remarks: • “… Wyndham lives a ‘Count on Me’ culture, and we are guided by the philosophy that you can... Read More


Tom C
10/3/2022
I will NEVER book with Travelocity again. I am 64 years old and have traveled my entire life, and not once in my life, until Travelocity, have I been charged a fee to cancel a rental car OVER 1 MONTH IN ADVANCE. Do not use Travelocity to book travel under ANY CIRCUMSTANCE. THIEVES.


J
Jo-Ann B
8/25/2019
We stayed in the holiday inn at Salem New Hampshire it was the best stay ever Mike and his team at the front desk and Bill and that team for breakfast was outstanding also . Thanks for making out stay so welcoming


S
Steven
7/22/2019
Read the fine print, I had a death and had to cancel the one hotel I booked using Travelocity, I cancelled every other hotel with no problem but with two days the notice the hotel wouldn't even talk to me, I waited forever to get through to Travelocity and they said they had a three day cancellation policy. I was out $432. Never heard of anywhere you couldn't cancel with 24 hours or even last minute but three days ahead. Guess I will have to plan my deaths before they die. Don't use Travelocity, go direct to hotel web site, an expensive lesson.


ismaelkc
6/11/2019
Casa Don Pascual El hotel es de película, es un lugar bellísimo. La limpieza del hotel está impecable, y la cama muy cómoda. Hubo dos cosas que no me gustaron – adentro del hotel hay unos departamentos en donde vive gente joven los cuales tiene derecho a usar la alberca y el jacuzzi, el sábado por la tarde dos parejas jóvenes inquilinos usaron las sillas y la mesa que estaba en la terraza afuera de nuestra habitación que supone era para nosotros, sus conversaciones (no muy gratas) se podían escuchar en nuestra habitación, y ya no pudimos usar la terraza. El callejón que conduce al hotel está muy mal y la gente podría batallar para encontrar el hotel, nosotros usamos el GPS y no... Read More


G
Gregory
4/25/2019
TRAVELOCITY.COM IS A FRAUDULENT COMPANY Travelocity’s Philippines based Customer Desk misspelled my first name (he missed the letter “e” in Gregory). In the post 9/11 world, this means that you will be denied boarding the transatlantic flight. Over the next 3 days, I spent a total of 18 hours trying to impress on them that since they took my money it is their responsibility to call the airline and fix it. They told me that this is how I spelled my name to them (Could you believe it!) and just walked away from me. Incidentally, I am convinced that they routinely make people wait for long hours on the phone hoping that a disgruntled customer would get discouraged and would just walk... Read More



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