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HomeAway Hotels Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
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HomeAway, a subsidiary of Expedia.com, is an online rental marketplace listing more than two million properties in over 190 countries. The company enables communication between homeowners and travelers, allow users to book quickly and confidently through their secure website, and guarantee their members' information is protected. They have a 7.7 (great) Trustpilot score.
 
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How is HomeAway rated?

Breakdown

4.3/5
Customer Experience
4.4/5
Search Options
4.0/5
Value
3.3/5
Additional Services

Overall Rating: 4 / 5 (Excellent)

Like other companies owned by Expedia, HomeAway features an easy-to-navigate website where users can quickly compare and book rental properties from around the world. Their search options are quite comprehensive and even allow visitors to filter results by type of view and flexibility with regard to children and pets. Both their site and mobile application let visitors rent safely and securely while homeowners receive technical assistance and increase bookings. All in all, HomeAway is a great alternative for travelers looking to rent a unit with all the comforts and amenities they have at home or for those craving a different kind of travel experience.

HomeAway Customer Experience

Customer Experience - 4.3 / 5

HomeAway accepts two methods of payment: all major credit cards and eChecks (for U.S. residents only). They let property owners select their own cancellation policy and terms and guarantee their members will be protected against fraud, phishing, and material misrepresentation. The company holds an A- rating with the BBB and has 7.7 (great) score with Trustpilot based on over 60% positive reviews.

Payment Options

  • Mastercard
  • Visa
  • Discover
  • American Express
  • Debit Card with Visa or MC logo

Customer Support

  • FAQs
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
The HomeAway family of companies allows property owners to select their own cancellation policy, which means they get to decide the whether or not to extend a full or partial refund as well as the length of the cancelation period.

Customer Reviews

BBB Rating
A-
Trust Pilot Rating
7.7 out of 10

Transparency

  • Guest Reviews
  • Guest Rankings

HomeAway Search Options

Search Options - 4.4 / 5

HomeAway lets users browse through over two million listings for various types of properties around the world, which range from one bedroom apartments to chateaus and villas. Users can filter their results by price, number of bedrooms, booking options, types of properties, type of location, and features such as wheelchair accessibility and child and pet-friendly accommodations. Those browsing through their listings can also sort their results according to price, distance from a landmark, guest rating, number of bedrooms and bathrooms, popularity, etc.

Amenities

  • Air Conditioning
  • Heating / Fireplace
  • Kid Friendly
  • Parking
  • Hot Tub
  • Satellite or Cable TV
  • Pool
  • Beach
  • Free Wifi or High-Speed Internet
  • Golfing
  • Pets Accepted
  • Smoking Allowed
Display Less
4 More

Type of Property

  • Cottage
  • Caravan Park
  • Home/Apartment
  • Condo
  • Private Vacation Home
  • Bed & Breakfast
  • Villa
  • Townhouse

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
Regional Specialization
No
Accessibility
In-room accessibility

HomeAway Value

Value - 4 / 5

HomeAway doesn't charge users for signing up or creating a profile on their website, just a service fee upon booking. They provide full refunds of said service fees, but only for those who are renting a property whose owner offers a 100% refund upon cancellation. The company does not provide discounts, rewards, or a price match guarantee.
Price Match
No

HomeAway Additional Services

Additional Services - 3.3 / 5

HomeAway does not offer additional services or features besides tips, resources, and support for homeowners and renters. However, they do feature special offers from their parent company, Expedia, which does provide flight booking, car rental, and much more.
Flight Booking
No
Car Rental
No
Train or Bus Tickets
No

Company Profile

Full Name
HomeAway Hotels
Company Website
https://www.homeaway.com
Headquarters
1011 West Fifth Street Suite 300, Austin, TX, 78703

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Top Rated
Our Partner
  • In business since 1996
  • Discount and loyalty program
  • Search for hotels by type of experience
  • Book cruises and vacation rentals
  • Over 590,000 properties available
  • Earn double points when booking with the Expedia app
  • Customer support available 24/7
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