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Frontpoint Home Security Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
82 Customer Comments & Reviews - see all comments
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Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides security solutions and consulting for residential and commercial properties. The company features 100% wireless connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and many options for smart home integration.
 
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How is Frontpoint rated?

Breakdown

4.0/5
Equipment
4.3/5
Monitoring Options and Technology
3.8/5
Value
4.5/5
Contract Flexibility

Overall Rating: 4.2 / 5 (Excellent)

Frontpoint continues to receive high overall marks from ConsumersAdvocate.org for the superior value the company delivers when compared to many home security companies. Providing all the features, remote access, and home integration one could want from a modern home security system, Frontpoint also offers award-winning and technologically innovative monitoring from one of the most respected firms in the country. Frontpoint also features superior and extensive equipment options and the company has been recognized for excellence by many certification organizations and government agencies.

How does Frontpoint work?

Equipment - 4 / 5

Frontpoint offers three system packages plus the option of customizing equipment to suit your home to a tee. Its three packages include the equipment the most requested components and services. Video monitoring and smart home integration are built into all systems. The company is currently offering a 25% discount on all equipment purchases.

Frontpoint's three plans are called the Safehouse, the Bunker, and the Fortress. When purchased outright Safehouse equipment costs $294.30. Bunker equipment costs $475.44, and Fortress equipment costs $598.41. All prices include Frontpoint's current 25% discount.

With hardware manufactured by General Electric, we think Frontpoint's equipment is reliable and sophisticated. The company's touchscreen control panel is one of the best control centers out there. It's easy to use and customizable in order to accommodate any home, rental, or business. Frontpoint offers a wide array of sensors, including door and window, garage door, glass break detection, motion sensors, recessed door sensors, and crash & smash protection. The environmental protection and surveillance components are robust as well, boasting carbon monoxide, flood, temperature change, and smoke sensors, in addition to all types of indoor and outdoor cameras. Because the hardware is non-proprietary, Frontpoint hardware can be used with other mobile apps that support GE equipment.
Installation
Self-Install (DIY)
Equipment Manufacturer
General Electric
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert
  • Smoke
  • Carbon Monoxide

Monitoring

Monitoring Options and Technology - 4.3 / 5

Frontpoint outsources its monitoring to Rapid Response Monitoring, an organization that boasts the most extensively trained personnel and the most advanced response technologies. RRM received the 2016 CSAA Central Station of the Year Award. With its 24/7 monitoring services, Frontpoint notifies its users via email, push notifications, and text; users can be notified of motion-triggered alerts, environmental alerts (flood or fire), and video camera alerts. All packages come with a monitoring plan which costs $49.99 per month (or $44.99 with ACH payment). That simplifies the process of shopping for a Frontpoint system and assures customers they're getting comprehensive monitoring no matter which equipment they purchase.
Monitoring Options
Professional Monitoring
Monitoring Technology
WiFi
Cellular
Number of Monitoring Centers
2
Monitoring Center Type
Outsourced
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Frontpoint cost?

Contract Flexibility - 4.5 / 5

Although there are other home security systems with less-expensive monitoring plans, Frontpoint's single comprehensive monitoring plan, available for $49.99 per month, includes 24/7 access to a customer care staff that's one of the best in the business. Frontpoint offers a 30-day risk-free trial and a three-year warranty on its equipment. Monitoring plans are available with a three-year contract. Consumers who do not wish to be tied down by a long-term agreement may wish to look elsewhere.
Monthly Fee (min)
$9.49
Number of Available Packages
3
Installation/ Activation Fee
$0.00
Contract Required
Minimum Contract Length
36 months
Cancellation Policy
30-Day, 100% risk-free trial
Warranty
3 years

Technology Integrations

Technology Integration - 4.3 / 5

Frontpoint's plans offer control of the security system through their mobile app. Through the app, the system can be armed or disarmed, system alerts can be monitored, and notifications can be received. All systems give users access to video feeds from security cameras. The Frontpoint app can be used to control smart-home lights, locks, and thermostats. Frontpoint systems are compatible with Amazon Alexa, Google Home, and Siri. In short, Frontpoint offers customers smart home integration in the form they like best.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Frontpoint Reputation

Reputation - 4 / 5

Frontpoint is widely praised for its attentive and prompt customer service. In addition to excellent online customer reviews, Frontpoint has been recognized by the Society for Human Resource Management, the American Heart Association, and the New York State Governor’s Office for outstanding service. The company has been diligent about resolving customer complaints filed with the Better Business Bureau and earns an A+ rating from that organization.
Trust Pilot Rating
4.6 out of 5
BBB Rating
A+
Date Collected
2021-04-11
Year Founded
2007

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Department of Defense
  • New York City Fire Department

Frontpoint Summary

In Conclusion

Not everyone is tech-savvy: even when advertised as “easy-to-install” and “DIY,” many consumers will require some assistance to ensure their system has been set up and running properly. Although Frontpoint does not offer the least expensive monitoring plans in the market, as with many things, you get what you pay for: Frontpoint’s customer service and reputation are second to none in the business. For those consumers who value short waiting times on the phone when they have installation or technical support questions, we have seen overwhelmingly positive reviews online from satisfied Frontpoint customers. Frontpoint’s monitoring contracts do require one or three-year subscription contracts. If you think you will be moving in the near future or otherwise won't need your system, you should definitely consider how much money you'll be on the hook for based on the monitoring contract you've signed before committing to an equipment purchase. Frontpoint customers do have monitoring options. Frontpoint's hardware is not proprietary -- that is, there are other software apps that can be integrated with Frontpoint’s GE-manufactured hardware. Still, we recommend that consumers opt for Frontpoint’s industry-leading monitoring services to get maximum value from their systems.

Contact & Additional Information

Homepage URL
http://frontpointsecurity.com/
Company Phone
(877) 602-5276
Headquarters Address
1595 Spring Hill Rd, Ste 110, McLean, VA, 22182
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Customer Comments

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wpate1943
9/5/2020
I've been a customer for over 5 years, and am very satisfied.
1 People found this helpful.
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Todd M
8/1/2020
I've been with Frontpoint for over 4 years. Great customer service. I had my base unit fail twice. The first time it was an antenna component that failed. The second time, the base unit just stopped working. In both instances, Frontpoint shipped a replacement quickly. They even upgraded me for free to new equipment the last time.
1 People found this helpful.
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J
JustMe
9/3/2019
Had service for several years (contract). Have since canceled service because system costs too much for what it does. Had too many problems over the years with sensors, panel lockups, battery problems etc etc. Found out that with out subscription service, mobile apps are not possible so system "home automation" lights etc is only possible from panel (very much useless now). Camera is totally useless now (but was bad quality anyway). Have since just built my own system using more useful products that work directly with Google Nest.
1 People found this helpful.
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Rebecca F
4/15/2019
I have had Frontpoint for over 2 years. I did not find the install as easy as they said and was on the phone for over 2 hours at that time. One of the cameras did not work so they had to send another one and then when it arrived I was on the phone some more. The first 2 years went fine with the exception of the motion sensor which went haywire and I took it down after a year. The monitoring was very good but then the sensors stopped working. I just did not want to reinstall more equipment. I feel their equipment is very cheaply made.
1 People found this helpful.
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Eric I
2/26/2019
We never received the system yet they continued to charge our bank account for service we never received.To make matters worse, since I stopped further payments on our bank account they have continued to harass us even after we told them we were canceling the service for nonperformance. We wrote the state attorney general's office to see if they can be prosecuted for fraud or larceny.
1 People found this helpful.
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Rebecca B
2/4/2019
Very helpful customer service representative. Easy installation. So far extremely pleased with this company and the use of their monitoring of our home
1 People found this helpful.
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Joe M
11/18/2018
I am a new customer with Frontpoint Security. I called them a few times to assist with the initial setup. I receive excellent customer service when called. Each representative was courteous, professional and patient when asked certain questions. Glad my son recommended this company!
1 People found this helpful.
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A
Antonio G
10/19/2018
Just recently installed so cannot give full starts. Installation support and ease I found to be exceptional. If this is the constant support and quality of company I get going forward, I would highly recommend. Thanks
1 People found this helpful.
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K
King s
10/19/2018
Outstanding product and service. You can’t go wrong with it. Recommend it 100%.
1 People found this helpful.
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Milli H
10/3/2018
Excellent company, wonderful service, rapid response, and when you have an issue you get to talk to a person who speaks excellent English - I suspect customer service is staffed with Americans Canadians or others whose main language is English. Our issue was resolved in less than 15 minutes. Have had Frontpoint Security for several years - they never disappoint.
1 People found this helpful.
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  • 25% OFF + $129 Starter Pack  
  • 24/7 professional monitoring
  • DIY installation integrates with Alexa, Siri & Google Home
  • Control lights, locks & thermostats via one app
  • Live video streaming to your phone, tablet, or computer
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