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Metlife Dental Insurance Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
70 Customer Comments & Reviews - see all comments
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MetLife is currently one of the largest insurance, annuities, and employee benefit providers around the world. Founded in New York in 1868, the company services 100 million customers in over 50 countries, providing them with a wide array of products and services such as life, accident, health, critical illness, and property and casualty insurance.

Metlife Dental Review

Metlife Dental specializes in providing dental insurance for groups and is currently one of the top providers of dental insurance in the country. Included in their Dental PPO plan is full service coverage for retirees, a big plus when enhancing retirement benefits.

What's included with Metlife Dental?

Negotiated network dental fees are typically 15-45% below community-average charges

More than 400 covered procedures, includes co-pays for services such as implants, veneers, white fillings, IV sedation, general anesthesia and nitrous oxide

Expanded preventative and diagnostic benefits — providing co-pays for procedures such as brush biopsies and additional cleanings when appropriate

Defined fees for materials and procedures requiring multiple services (e.g., root canals, crowns and bridges) – minimizing fee confusion

Plan Reviewed

Metlife 2-9 Dental

How much does it save you?

Preventive/ Basic/ Major

100/ 80/ 50 percent with $50 deductible

Annual Maxium

$1000 - $1500

Treatments Covered and Reimbursement

Preventive/ Basic and Major services covered. 

 

Fine Print

Savings from enrolling in the MetLife PDP will depend on various factors, including how often participants visit the dentist and the cost for services rendered.

Plan provisions regarding eligibility and late entrants apply.

MetLife VisionAccess is a discount program and not an insured benefit. It is provided through Vision Service Plan (VSP), Rancho Cordova, CA. VSP is not affiliated with Metropolitan Life Insurance Company or its affiliates.

Deductible waived for diagnostic and preventive services for plans 1 and 2. Plan number 2 is not available in Mississippi and Texas.

Groups with no prior dental coverage, or without acceptable evidence of prior dental coverage can only choose plan 3.

Out-of-network benefits are payable for services rendered by a dentist who is not a participating provider. The Reasonable & Customary charge is based on whatever is lowest among (1) the dentist's actual charge, (2) the dentist's usual charge for the same or similar service or (3) the charge of similar dentists in the area for a similar service or services.

Summary

Metlife Dental provides decent savings on group plans and is especially useful for small businesses looking for dental coverage. However, this is subject to the availability of network and participating dentists in the area. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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70 Customer Comments & Reviews

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Jennifer C
7/15/2021
I have paid in every paycheck for my dental plan to MetLife Dental plan. My last visit to a dentist was January 2020 due to Covid. In july 2021, I visit the dentist and need a new dental plate in replacement of one that is broken. The dentist submitted for reimbursement and was denied. This is the only claim that has been filed with Met Life Dental since January 2020. In trying to get an answer from Met Life, I have wasted over 3hrs on the phone..waiting and waiting and waiting in an attempt to speak with a supervisor. The individuals answering the phone only read from a script and cannot help you. What a waste of money!!!! I will be canceling my dental plan with Metlife Dental this... Read More


dave.shooks
7/13/2021
I have federal Metlife dental. Checked there website for a participating dentist. Found one nearby, received service just to have claim paid as an out of network dentist. Called to question why and was told it was a mistake. That dentist should not be there,however they have not covered the additional costs even though they admit it is their error. That was 2 years ago. They still have not paid the dentist, nor have I. Called again recently and was told that someone would call me back. Not. The out of network dentist is still listed as participating. They told me 2 years ago they would fix that.


D
Dennis B
5/2/2021
Never go with Metlife Dental Insurance Coverage!! Believe me, they wouldn't even cover a poor homeless man shivering from the cold on the streets with a blanket , let alone cover you for Dental Insurance!! They are absolutely terrible, avoid them like a deadly plague!!!!


c8ter2
2/19/2021
DO NOT USE METLIFE DENTAL FOR YOUR DENTAL COVERAGE. I retired a few years back after being a MetLife Dental holder thru my job for 20 years. After I retired, I took out a new policy that I WAS paying for, NOT my previous company. NEW POLICY....fast forward 5 years. My bridge broke in half needed a new one. Had the work done and Dentist filed claim. Then, filed claim again. Called the other day. I was told that there is NO COVERAGE because bridge was covered under the OLD POLICY and less than 7 years. THIS WAS A NEW POLICY TAKEN PUT AFTER RETIREMENT, and it was STILL DENIED. Unbelievable.


drproctor01
10/22/2020
Met Life did not cover dental cleaning. If I have this much trouble with a basic service, fortunately, I will never use or recommend them to anyone. Filing a complaint with the State of FL. Repeated calls have not resolved this incredulous issue. I believe the term is "Elder Abuse". I call it theft.


C
Christopher K
8/13/2020
They require a social security number to track customers and claims. So you need to give your dentist your SSN every time they need to submit a claim. This is a lazy way of tracking their customers and does not put value on customer data security. I'm not about to give my social security number to the front desk person at my dentist office.


jcteam2020
7/24/2020
The worst Customer Service Ever. Two years ago, I opted for online EOBs instead of paper mailing. The online claims information consistently fails. I will recieve an email stating that my claim is completed and available. When I go online the link says I have no claims. When I call to report the issue. I'm on hold for long periods of time and offten I'm disconnected. I recommend getting EOBs by mail.


happyhaiming
2/22/2020
They are dirty and tricky. They downgraded my plan for three times without any reason and notification. Each time when I found out, I called their customer service and they changed it back but a few days later downgraded it again. I am so tired about this S**T company. Stay away from them!


K
k
8/12/2019
This company lies to their customers and even admitted it. They are not to be trusted, if they give you information you are taking a chance that it's even half true. This is what happened to me: I called customer service with a concern about my plan. The representative provided me with substantial information on what MetLife would do to investigate, file a claim, and then assist in resolving the situation. He reported I would receive mail correspondence in 7-10 business days as to the next steps to be taken. When I called back, because I have not received anything in the mail, another representative and supervisor tell me that the original representative NEVER filed a claim or... Read More


L
Linda b
7/11/2019
Awful. Now that they have evidence of past periodontal therapy they can’t identify who I am.



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