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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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Gary B
8/20/2018
Awesome customer service my claim was handled super quick and professional. my tech and concord worked together so all i really did was bring in the car in .i could not ask for more. thanks for the pretty work guys!


Maynard J
3/21/2018
Stay clear of Concord Auto Protect. Refused coverage after 2600 miles for a transmission issue that they claimed was preexisting even though the Ford dealership said it certainly could have happened in the 2600 miles. They have clauses in the contract that let them out of anything they don't feel like paying for. Scam. I've had 10 or 12 extended warranties and never had a problem till this company STAY CLEAR or have a lawyer read the contract. Screwed my kid in college!


R
Robert B
3/6/2018
I got the extended auto warrant set up on my Ford F-150. I was very pleased with the way they took care of everything when I had to bring in my truck to the shop for a engine light that came on. they also got me a lower deductible when I set up the warranty (thanks to a veterans Promotion ). After thinking about it I believe it already paid for itself and I have 3 more years to go.With that being said I set up another 2 plans for my other vehicles. Thanks and keep up the good work....


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Taylor C
10/22/2017
Had the warranty for a short time, but has been very helpful so far, would recommend.


C
Cathy W
10/20/2017
Concord was awesome and has earned there stripes in my book they helped me with my broken transmission. not to mention the rental car was ready for me as i pulled into the shop .keep up the good work!


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Anthony
10/20/2017
My wife and I were looking into purchasing an auto warranty for our car. Generally we had a lot of questions for every company. When we got on the line with Concord they were different than others. They did not rush us, they were polite and knowledgeable. We did not feel like he was pushing us into it and really explained everything. We highly recommend them due to their A+ customer service and willingness to be patient. I believe we spoke with Ralph. He helped us through it all. Thank you!


Rod M
9/13/2017
After reviewing several extended service plans I received a Quote from Patrick Dunn with Concord Auto protect. His quote was by far the best deal I could find. Patrick was very professional and it was great working with him. I highly recommend this company. Rod Malone


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Gerry M
9/7/2017
I worked with Patrick Dunn of your company. He was an absolute delight to work with. Although I had to cancel the insurance due to unforeseen circumstances, Patrick was so helpful and professional in the way he handle my purchase and my cancellation. It would be great if we had more people like him in the marketplace. Thank you


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Greg s
9/4/2017
Patrick Dunne was really helpful and did not push for a sale. Prices seemed a little high but after some conversations they came down to what seems to be a very fair price. Hopefully will not need them but a little peace of mind is worth it.


M
Meyer
9/4/2017
I had the pleasure of dealing with Brad at Concord Auto Protect. He was a consummate professional who displayed seemingly endless patience with all my questions and concerns. Of all the companies that I researched, he quoted me the best price for my 2010 Altima and offered the best protection package.



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