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Nextiva Business Phone System Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
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Nextiva is a business phone system provider that specializes in small businesses. The company was founded in 2006, and is based in Arizona. Offering basic calling, messaging, conferencing, and emailing, Nextiva aims to provide an all-inclusive service at a low cost. Nextiva has been recognized by Deloitte as one of the Fastest Growing Technology Companies in the US from 2014-2016, and has been awarded the Frost & Sullivan Best Practices Award in 2015.
 
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How is Nextiva rated?

Breakdown

4.5/5
Technology
4.0/5
Features
4.0/5
Integrations
4.0/5
Support
4.5/5
Pricing

Overall Rating: 4.3 / 5 (Excellent)

Nextiva's business phone systems plans offer great, reliable service for the price. What's more, all plans, except for metered SIP trunking, offer unlimited minutes. The two high end plans are particularly feature rich, providing first rate conference bridging, advanced team features and call management, and supervisory control functions. As large, enterprise-level business phone providers go, Nextiva delivers most everything you'd expect, and does it at a relatively low price.

Nextiva Offerings

Phone Systems
VoIP
PBX Hosting
On-premise
Cloud

Technology - 4.5 / 5

Nextiva offers unparalleled VoIP services that can fit any business from startup to enterprise level. The company features cloud-based hosted PBX, analytics, and call centers. Additionally, Nextiva offers SIP trunking services that can integrate with a clients existing, on-premises PBX and significantly cut costs eliminating per minute charging. Although the company does sell it's own phones and devices, in most cases they will be able to work with your existing VoIP enabled equipment. Although Nextiva advertises a 99.999 percentage uptime, there is no mention of a guarantee agreement.

Nextiva Features

Phone Setup
Toll-free Numbers
Vanity Numbers
Administrative Controls
Call Logs
Call Recording
Live Receptionist
No

Calling Features

  • Voicemail to Text
  • Voicemail to Email
  • Web Conferencing
  • Video Conferencing
  • Conference Calls
  • Mobile Softphone
  • Online Faxing
  • Auto Attendant
  • Interactive Voice Response

Features - 4 / 5

Nextiva has three business phone service plans: Office Pro, Office Pro Plus, and Office Enterprise. The Pro plan offers a pretty much standard services for business phone plans, but the two higher tier plans go the extra mile. All plans have free porting so you can keep existing numbers, advanced call management, toll free number, voicemail to email/text, virtual fax, HD music on hold, and the ability for managers to monitor calls and jump in if necessary. Some Office Pro and Enterprise features include professionally recorded greetings, "call me now" -- a button on your website that gives a direct line to clients, conference bridge, mobile app, and Nextiva anywhere -- a feature that connects your business number to your mobile phone.

Nextiva Plans

Plan Office Pro Office Pro Plus Office Enterprise
Minutes Unlimited Unlimited Unlimited
Lines Variable Variable Variable
Price $19.95
Per Line/Month 		$22.95
Per Line/Month 		$29.95
Per Line/Month

Plans - 4.8 / 5

Nextiva's three primary plans offer unlimited calling and solid features. Of the business phone system providers that advertise price per line, (many do not offer standard plans but develop personalized quotes based on your needs) Nextiva has some of the lowest rates. Office Pro is $19.95 per line per month, Office Pro Plus is $22.95 per line per month, and Office Enterprise is $29.95 per line per month. If you go the SIP Trunking route you have the choice of metered or unmetered. Unlimited plans are $24.95 per month. Metered plans go for $14.95 per month and .008 cents a minute.

Nextiva Integrations

Integrations

  • Microsoft Office
  • Microsoft Outlook
  • Skype for Business

Integrations - 4 / 5

Nextiva advertises a standard-level integration program when compared to other companies' more robust lists of compatible applications. The company partners with Skype for Business to enable web collaboration, chat, Microsoft Office and Office 365 functionality.

Nextiva Support

Free Trial?
Yes
US Based Support
Yes
Phone Support Hours
Monday-Friday: 5am-6pm Saturday: 9am-1pm (AZ time zone)
Chat Support Hours
Monday-Friday: 7:30am-3:30pm (AZ Time)
BBB Rating
A+
Trust Pilot Rating
7.6 out of 10

Support - 4 / 5

Nextiva's offers phone support Monday-Friday from 5am-6pm, and Saturday from 9am-1pm. All times are MST. The company is also available via email, chat, and social media. The online support center offers extensive videos, training, and a comprehensive FAQ. Nextive does not feature 24/7 support, which could be detrimental to those working long hours, particularly on the west coast.

Contact & Additional Information

Homepage URL
https://www.nextiva.com/
Headquarters Address
8800 E Chaparral Rd Ste 300, Scottsdale, AZ, 85250
Mailing Address
8800 E Chaparral Rd Ste 300, Scottsdale, AZ, 85250
Date Collected
2017-08-17

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