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Harmar Stairlifts Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
15 Customer Comments & Reviews - see all comments
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Harmar is a Florida-based manufacturer of lift and ramp products, including stairlifts for both indoor and outdoor use. Additionally, the company also offers portable ramps, extended reach ramps, and residential ones. Through its network of dealers, Harmar serves its customers across all the United States.

How is Harmar rated?

Breakdown

4.0/5
Cost and Maintenance
4.5/5
Features and Customization
4.0/5
Warranty
4.3/5
Customer Service

Overall Rating: 4.1 / 5 (Excellent)

Harmar manufactures stairlifts that offer a lot of unique advantages compared to others within the industry. Their compactness, lesser weight, and unique, patented gear system combine to make them a very good option for battery-powered stairlifts, as they require less maintenance and upkeep than other, similar models. The company's warranties are also excellent and comprehensive, as is to be expected with proprietary mechanisms.

Harmar Lifts

Features and Customization - 4.5 / 5

Harmar's standout feature is its unique gear system, with a patented helical-worm gear drive, which requires very little maintenance, and draws less power than other battery-driven stairlift models. Another remarkable feature is the exceptional compactness of their models, which are light, slim, and can fold up to take up just 10.5" of staircase width. The folding rail option not only lessens trip hazards at the foot of the staircase but is also more aesthetically pleasing. Some features, like padded seats and backrests and adjustable seat height, vary depending on model.

Quick View

Lift Types
Curved
Straight
Heavy Duty
Outdoor
Commercial
Track Type
Nylon Polymer Gear Rack
Lift Capacity
Up to 600lbs on select models

Features

Features
Padded Seat and Backrest
Adjustable Seat Height
Battery
Armrest
Swivel Seat
Call/Send Button
Safety Features
Obstacle Sensors

Harmar Contract & Plan Details

Warranty - 4 / 5

Since Harmar's system is unique, replacement parts can only be purchased through the company, and repairs or maintenance should also be performed by its technicians, to minimize the risk of damage, and remain under warranty. However, the company offers an excellent 3-year warranty on components, 10 years on their patented gear rack system, and 1 year on batteries. We could not find information on whether Harmar dealers offer refurbished stairlifts or rental options. They do claim to offer consumer financing but don't mention specifics.

How to Buy

Contract Type
New

Harmar Customer Service & Reputation

Customer Service - 4.3 / 5

Harmar is affiliated with a number of organizations that specialize in accessibility, such as the Association for Driver Rehabilitation Specialists, Accessibility Equipment Manufacturers Association, National Association of Elevator Contractors, and Accessible Home Improvement of America. Though Harmar doesn't have an individual TrustPilot rating, it does have an excellent A+ score on the BBB.

Support

Company Type
Dealer Network
Help & Support
Phone
Email

Reputation

BBB Rating
A+
Date Collected
2018-04-13

Company Profile

Full Name
Harmar Stairlifts
Company Website
Headquarters
2075 47th Street, Sarasota, FL, 34234

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15 Customer Comments & Reviews

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Roland P
4/4/2023
This product is well designed mechanically but the electronics/electrical iterations are simply awful. I can't go into all the intricate details of poor control characteristics. I will dwell, however, on a major design flaw that is unforgivable. The AGM batteries used in this device have a characteristic short life of about 2 years. With this in mind, the batteries must be considered as relatively (with respect to other components of the lift) non-permanent consumables. Replacement of the batteries requires virtual disassembly of the top accoutrements and the shroud of the unit so that it is virtually impossible for an average user or overseer to perform this task. Battery replacement... Read More


scottf624
1/12/2023
I've been installing this stairlift for 8 years, most of the complaints on this page should be directed at the installation company, not the manufacturer. Harmar is just like Ford or Chevy, they make the product, the dealership sells you the vehicle and provides the service. Are Harmar Stairlifts perfect 100% of the time, no, none of them are, but they stand behind what they manufacture, in some aspects harmar is the best option available.


D
Disgusted C
8/14/2021
Do NOT buy a stairlift from this company. THEY ARE CLOSED ON WEEKENDS! Stairlift has had constant problems! If it stops working on a Friday night, NO ONE CAN FIX IT or even call you back until Monday. What good is an answering service? They're CLOSED ALL WEEKEND! Worthless piece of garbage!


T
Tom L
4/20/2021
I have had this for 2 years and the rollers on the bottom of my helix , I have tried to get the 2 rollers that are 3 inches long with the bearings molded into the roller , i do believe i could put those 2 rollers off and put them back on with no problems , I have called them and they want 250.00 to come and look at it , now for a lot cheaper than that i believe i could fix it , if I could buy those 2 rollers , I live on fixed income and darn sure don't have that kind of money for them to come and say we don't have that part , we will order it and will come back for another 250.00


Sherry G
10/17/2020
Do NOT buy this product. Read the reviews - I don’t know how they they have 4.5 stars since most reviews are bad. We have had problem after problem. First the chair kept tripping the auto shut off, I had to troubleshoot and fix myself since repair was unavailable for days. The seat has mildew, even though I clean it with upholstery cleaner per the instructions. I mean my boat seats never had mildew, why not use marine grade vinyl for outdoor units, especially here in super humid FL? Now, the unit is getting no power, I’ve attempted to reset it but it’s dead as a door nail. Harmar isn’t open until Monday and I can’t reach a repair professional, so my partner is stuck in the house all... Read More


S
sam s
6/18/2019
Disappointed in my Harmar Pinnacle Premium stair lift. The seat will not stay in the upright position. I had this fixed while the lift was under the one year warranty and how, four months later, it is happening again. I tried to tighten the seat hinge but that did not solve the premium. Since Harmar will not talk to you or give you any advice, you have to go to the dealer who wants $100 just to come and look at the problem. Next time I will buy a product from a company that has direct customer support instead of pushing customers off onto dealers. People told me to buy the Bruno but the salesman convinced me otherwise.


Jane d
5/13/2019
Be forewarned: We have had serious customer service issues with this company. They have not at this point honored our warranty to repair/reinstall a unit. Our authorized installer does not answer his phone. In the meantime while waiting for authorized repairs, my mother who is wheelchair bound has not been able to get out of the house unless we contact 911. Which we have had to do several times. Unfortunately I could never recommend this company


C
Cee D
5/10/2019
The seat no longer stays folded in the "up" position, which seriously takes away from the slim profile. I called the installer, who is a second party to this and whose business is too far away to justify a repair charge. Compared to the much more serious problems in other reviews this seems not so terrible…but it also indicates a certain lack of quality. We are using the seat belt to hold the seat up but I don't want to keep doing that because it might stress the seatbelt. The installer's suggestion to "use a bungee cord" just seems irresponsible when we've only had the lift for six months. He says this happens frequently. I don't understand why it can't be repaired. It's a hinge,... Read More


Jane d
4/23/2019
Newly installed outdoor stairlift stopped working within 3 months. Had it repaired and stopped working again within 2 months! Was Installed and serviced by the Stairlift Guys of Sarasota.


Diane H
1/9/2019
I purchased a Harmar stairlift in 2014 for my mother who is disabled due to a nerve and arthritic condition. She struggles climbing and descending stairs, getting into an automobile as a passenger, dressing herself, etc,. She has had so much trouble with this stairlift. It would not hold a charge, the battery became incompatible with the charger; which should not be our fault to pay for its replacement, the lift completely shut down, the handle that allows the seat to rotate stopped working, the seat does not stay up, the speed has significantly slowed down, it stopped in the middle of the stairs and she had to tap on the go switch several times for it to move. She actually had to get... Read More



Top Rated
Our Partner
  • Available in select locations
  • With 2,296 locations, Home Depot is the largest home improvement retailer in the US
  • Compact, ergonomically designed stairlifts come with several safety measures
  • Stairlifts provided by National Seating & Mobility
  • Four types of stairlift models, two straight and two curved
  • Installers are local, licensed and insured, and the company background checks everyone
  • Free staircase consultation (virtual or in-person)